Update: to be clear I did not decline the review. I declined a review without the possibility of a…read morerefund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday. Worst. Haircut. Ever. If you would like to waste 2 hours on a haircut that should have been completed in 45 minutes, all while listening to far too personal baby daddy stories shared by your nice, but unskilled, stylist, then this is the salon for you! What was that? Should I have said something? Well, I did. That's when the less than 100% fabulous customer service kicked in. I sent photos and messages documenting the haircut. I asked for a refund. After all, that was $90 for the haircut that looks like the craft scissor haircut my friend's daughter gave herself when she was 5. They want to "fix" it. There's barely any hair left to "fix" and also, no. You have lost my trust. Just refund the money. Here's my story: I chose one of my reference images (the one with green highlights) directly from their website based on cut and type of color, highlights with a fashion color. What could possibly go wrong? There is a person there who literally can cut the cut I want the picture proved it, right? The scheduler said she knew exactly who to book me with, but let's do a color consultation first for $60. I countered with, let's schedule the cut and the stylist, and I can discuss color then. At my appointment, I showed the stylist a carefully curated set of images, cut images, and the cut I wanted in pics of me when I had that cut. This is important because, I should back up and say I was asking for a pixie cut. I explained that I wanted my already short hair to be styled into a long banged, messy pixie with wispy tendrils by my ears. This would require trimming bangs, texturizing the longer "bob" sides and back. An hour in, I knew far too much about her personal life, and half my hair was clippered and way too short. Then she said, " Hey, maybe we should leave the other side as it is (when I came in)". Um, what? I asked to see the back. It had been clippered and the long hair on top laid on it like a rug. Zero texture. Um... the back of my head looks like a triangle? Can you please fix it? She did, kinda. Now, it's at mile marker two hours, and I am late. She was still not done. I told her I had to go and that I would have to settle for what I have. I left, put my hat on, and cried. But that was after I was also charged a service fee to tip. Next comes the customer service: After work, I took my hat off to discover that you could see my scalp in places. I have virtually no bangs, and it is waaaaay worse than I thought. I immediately emailed with pics. Their response, thanks for the feedback. I called and asked someone from their leadership to call me back. Nope, no call. Fast forward to the next day and several emails later, and the owner said you can either come in (next week) or "this matter is closed". Charming. I've had pixie cuts for 20 years. This was not a texture things or even a miscommunication. It was a failure of the scheduler, the stylist, and ultimately the owner. That stylist needs to be trained better and should have never been given me as a client. And the owner, well, just rude. When did customer service become so rare? Guess they must be doing well if they don't need new customers. There's more, but I am tired of typing. I don't usually leave reviews. Update: to be clear I did not decline the review. I declined a review without the possibility of a refund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday.

We had a really bad experience with the new stylist and the way the situation was handled was…read morehorrible! The stylists, management, and the salon itself needs much improvement.

Kyle is a wonderful stylist. He really focuses on creating a great haircut! He asks a lot of…read morequestions before shampooing and always does a lovely job with the cut and style. Excellent customer service always! The salon is very attractive and it's easy to park.

Kyle is just amazing! My haircuts are always wonderful and the trim in between my haircuts are…read moregreat as it helps keep the cut look through the interim. He always has the nicest tea collection and I look forward to enjoying it during my visits.

We love coming for my daughter's hair cuts! Robin is amazing and so kind. The salon has a cozy…read morefamily vibe with a fun view of Lake Washington. Parking is close by. There is a waiting area with complimentary drinks. It has a calm and relaxing feel. Highly reccommend.

I have been going to Linda for 4 years now. Even my husband and daughter go to her for their…read morehaircuts. She is a very talented hair stylist and a great person as well!

Naghmeh is wonderful. She has been doing face and brow threading on me. I hardly have any brows and…read moreNaghmeh micro bladed them. They look awesome. She is very sweet and professional. The salon is very clean. In addition she cuts and colors hair plus skin care and makeup application is available. She has returned to the Kenmore area where she had worked for a number of years. (she also offers salon hours in Bellevue) You can directly reach her at 206-504-0551.

I appreciate the response from the owner so am updating my rating. I still haven't been as I got…read moremy hair cut elsewhere before the response so can't go above a neutral rating. I would still recommend (if they haven't already) to update their app so it doesn't indicate availability or ask for credit card info if they aren't actually available.

Great hair cut and Kim was very sweet. I will definitely be going again. Kim was genuinely…read morekindhearted and business like these are worth supporting. Especially when other salons or barbers will charge you $70 for the same result

Kim always gives me a good cut. Friendly and she cuts it the way I want it. And the price is right.read more

I found Brittany on Instagram and immediately knew I needed to get in her chair! Unfortunately I…read morewas not able to get dates to work out prior to having my baby so I ended up at a local salon where I asked for an ombre baliage and left feeling like a skunk with no resolution from the salon/colorist. After having my baby I reached out to Brittany again and we were able to make a date and time work! I immediately felt comfortable the moment I sat in her chair and she starting asking me a few questions and was able to bring my vision to life! Not only is Brittany amazing at hair I found her super personable and easy to talk to which is not always easy to find especially during the first session! By time I left I felt excited about my hair and was impressed with the level of dimension and color! If you are looking for an amazing colorist and blonding professional look no further!

From the owner: Licensed Professional since 2012read more

I recently visited Bristle and Strand for a root touch, trim and balayage. Victoria took care of me…read morereally well and did a fantastic job! She was so patient and made adjustments as and when needed to get the color perfect! She is meticulous and simply does just a fine job that I would love to go back to her again. She's also quite gentle when it comes to shampooing hair, blow drying, brushing hair etc. The ambience is chic and all the other staff members are friendly and polite. So, I highly recommend!

Erin was great! I previously had a bad cut for my curly hair. I immediately noticed the shape was…read morebetter as she started cutting. If you're looking for someone with experience in curls trust Erin. It's hard to find people who understand curls. The hair is cut dry first and then finishing touches after a wash. Thank you Erin. I'll definitely be back.

Really love my new haircut! Amanda listened to what I wanted and we found the perfect cut for…read moresummer. Highly recommend.

Very helpful and listens to what your requests for changes are. Makes good suggestions.read more

well, I walked in the door and you practically have to pay right away before they even do anything!…read morethey charge,"separately",for shampooing, for the haircut and for the drying of the hair and styling!... The shop that I went to in Seattle includes all of those things in the haircut for one price! not sure how this place stays in business JAS

I get my haircuts there in short time and I always feel very happy with the results. The salon is…read moresuper clean and the two stylists are really efficient. I dread long hair appointments and these amazing ladies keep my hair modern, healthy and fun!

This was my first experience here. I was a walk-in at 9:30-10:30 Tuesday morning, and I was kind of…read moresurprised to have to entire salon to myself during my whole visit. My biggest personal complaint is that the salon is kept very warm, which is actually a plus if you're there for hair removal services, but might be considered "stuffy" if you're used to salons with industrial cooling/venting. This location is also very strongly incensed. I would not recommend going here if you're sensitive to fragrance or incense smoke. I requested a Classic pedicure with regular polish, listed at $40 including tax. They have many massaging spa chairs that use plastic foot bath liners for sanitation. At the end of the foot soak, the liner was immediately removed. I didn't ask about their method of sanitizing their tools, but I don't have any complaints about cleanliness or sanitation practices. The Classic pedicure included soaking, scrub, massage, and hot stones. The technician was friendly and thorough. I would have preferred if she had been more aggressive with my cuticles so I will make a point of communicating that if I were to visit again. I paid with cash but had the option of paying with card. I would go here again, but I do prefer my previous salon in Lake City, since I like having the option of paying less for fewer luxury spa services/inclusions (for example, I would choose a $25 pedicure with no stones or massage over a more expensive, more luxurious service).

Amazing quality and care! I got a pedicure with my mom and we have been coming here for years. The…read morevibe is so elegant and they are more than willing to work with whatever you want and very open to feedback and will fix anything you don't like. Such an amazing family owned small business, if you're looking for a nail spot please consider this one. I find that most bad reviews come from bad communication on expectations and wants, so say what you want and bring pictures if it's not a typical service! Love this business so much!