I also am not one to post reviews and also feel compelled to do so just like other reviewers as a major warning about this business. I was in Naples for only a short period of time and was recommended this groomer. The owner Wendy is much nicer than Matthew, who is simply horrid. He will make you feel like a horrible dog owner. Tell you there is matting when there is none, make you wait, charge you a fortune. And no matter what you say it's "well you shouldn't have done that". I felt like he was a used car salesman that is teasing out little problems so that he can charge me more. Which is evident by the fact that when he's there, I'm charged $180 and when he's not, I'm charged $130. Wtf. But the HORRIBLE part is that I took my dog in and it took longer than normal. It should have risen a flag. I went in and my dog was shaking weirdly. And later that day, I noticed a HUGE streak of blood coming out of his butt. The hair around his butt is BARE and I call them to question whether my dog was nicked. I totally get it if he was nicked, mistakes happen. But they said "the groomer isn't here." I said "we'll call the groomer and ask because otherwise I'm taking him to the emergency hospital." But they wouldn't. They said they didn't have the number on their records and it was Friday. Tough shit for me. I took my dog to the vet and then they confirmed it was a grooming nick and that I should never go back to that horrible place. A warning to all of you. Plus my dog's head is lopsided. read more

Posh Paws - Blood from my dogs cut - Pet Groomers Near Me - Naples, Florida

We were regular customers of Posh Paws. From the very first groom the instructions were to keep the dogs natural. Today I brought my two Cavalier King Charles spaniels in for a bath and groom with instructions to keep them natural looking and specific instructions this visit not to cut the tail feathers on my black and tan. I explained that her hair had thinned due to a medical condition and was growing back on the tail. The tail hair was thinner than normal, but was about 4 inches long. The receptionist confirmed that she entered the information into the computer for the groomer and she clarified that she entered it under the right dog. We picked the dogs up only to find that the tail hair was cut short, the exact opposite of my instructions. The groomer, Natalie, said she was not told about the tail. She ignored the original instructions that were in the computer - keep the dogs natural. She did not accept any responsibility for her incompetence. Stay clear of this place. The communication from reception to groomers is terrible, they do not apologize or take responsibility for their mistakes and they rarely answer their phones. read more

I rarely post reviews, but I feel compelled to do so knowing that so many people are moving to Naples, Florida & looking for a place to have their dog groomed. I want to help people make an informed decision. Began going to Posh Paws less than a year ago and the owner Wendy, who does the grooming, was always friendly. But her husband Mathew who works the front desk is not a nice human. He can be pushy, condescending and often makes u wait upon arrival until he's good & ready to interact with u. I've once stood waiting 10 minutes to pick up my dog (who they texted was done & ready for me) while this man interacted with some other customer trying to sell her on their dog food products with not so much as a friendly acknowledgment or an "I'll be right with you". I am a patient person & I don't mind waiting my turn but that was just rude. I also started to worry about how they were treating our dog since he always started to shake when we would near the place... I've seen this owner roll his eyes with seeming impatience towards some dogs that were there, and it always made me wonder how he felt towards our dog. And then there is their price gouging. Per their suggestion I would bring him in for bath & blow drys in between full grooming to keep away any matting. For a groom they apparently upped their charge to $93 for our little 10 pound dog from $83 a few months ago (not including my generous tip). And the last time barely looked like he was any shorter & they missed key areas all together. 3 weeks later they wanted to charge another $93 even though our dog had come in for just a bath 9 days earlier in between grooms. This time I asked why the $93 since our dog had just been there? Matthew claimed that he was full of mats that's why they had to charge that much. What a lie! He wanted to charge $93 for a small, MAT-FREE 10 lb. little dog. Fact of the matter is I'd pay double that for a nicer experience, money is not the real deal breaker here. This man's bad attitude and "look down his nose at you" approach to Customer Service is the nail in the coffin. He reminds me of an SNL character...just over the top. The world needs more genuinely kind people right now, and way fewer of these guys. read more

I have called this place 3 times, left messages, emailed a contact form and no reply. Someone that can't even call back or email back is not somewhere I want to do business with read more

The grooming is good but much more expensive than most. the owner is very arrogant. I had my dog groomed ready to be regimes through Florida poodle rescue. when I told the owner when I picked her up he. tried to actullly break my. word to the promised owners and to give him the dog. he actually tried to intimidate me and actually bully me. it made me feel very uncomfortable. if you can get past his attitude the grooming is ok. read more

I called Posh paws ahead of appointment to make sure they were familiar with the particular breed that have and the Owner Matt stated that he and staff were very familiar with the breed so we made an appointment. Upon arriving i noted the business had a very large window with beautiful dogs on tables with groomers handcuffing said dogs. We met with a lady at the desk and she brought out another "Groomer" who said she was very familiar with the breed and asked if we wanted a "show cut" I was impressed. We don't have show dogs but a beautiful breed so I do want them to look their best especially for the money we paid for 2 dogs. We left and 3 hours later, the business had the blind down in the window. We went to collect our dogs, waited several minutes and the receptionist brought out our two dogs. To my dismay they looked nothing like we talked about. We gave them a diagram of the simple cut and pictures to go by for the cut. I asked the groomer to come out to no avail. I had issue with the ears and face. She said "WE cut the ears like Yorkies, and the face like Golden Doodles." I was highly upset and asked them to be fixed. Never spoke with the groomer who did it. My mistake we should have left then and there. They took them back and I immediately heard yelling at "something" All this time I noted cameras in the business and made my presence known. I collected my dogs and went home and called the " owner" and left a detailed message. The very next day I get a call from the owner admitting that they did not know how to cut the particular breed of dog the we have. [ already knew that] He offered to fix the dogs for free. I declined as I did not want my dogs to endure that so soon and I really did not have a good feeling. He offered a different groomer that "WAS VERY FAMILIAR WITH THE BREED" I fell for it and made an appointment six weeks later. Well, after the second go, I am not any more impressed. They can go online and look up the correct cut and do it . I was lied to. also the same strange behavior at the establishment was witness with the window and active handcuffing going on was in my opinion was a ruse marketing ploy. Take care and be scrupulous when finding groomers. Also when I took my dogs in the second go, the owner was there and completely ignored me. And I paid full price. read more

We found Wendy by accident...just happened to be walking by. So glad we did. She is an exceptional groomer and our dog, Turley, loves her. She gets booked quickly so plan ahead! read more

Wendy takes fantastic care of my pets while they are under her care. They love going there and they look great when they leave

Last year, I would have given Posh Paws a 5, now they don't even deserve a 1. I dropped my dogs off for grooming and stated they needed 2-3 inches of hair removed and for them to be groomed as they were last year with medium length hair. When we arrived to pick them up 4 hours later, we were told to pay first which I did and gave a very nice tip. Then when the male receptionist brought the dogs out, he threw the leashes on the floor. I rushed to get one of my boys because he was headed to some other dogs in the shop. When I picked up the leash, the male receptionist said, "Tough to get old" since I was having trouble getting up. The male receptionist is very rude. We rushed out of there and when we got home and really looked at them, we were flabbergasted. They were both completely shaven down. I contacted the shop, and was told the boys hair was so bad that it was in humane not to shave them. I said, really because they go to another groomer every 2 weeks and I brush them daily. If you look at the pictures of all the dogs they groom online, you will notice that most of the dogs are shaven. So If you have a dog that has any hair and you'd like to keep it that way, I suggest you go somewhere else. read more

Wendy did an amazing job on our mini aussie today! He has never looked so clean and well maintained. She takes the time to get the dogs comfortable before throwing them into a (usually) stressful situation. Thanks Wendy! read more