As a fellow veterinary clinic calling about a mutual client, we were shocked by the level of unprofessionalism we experienced from Skylar specifically, a receptionist at Pet Paradise. We called to confirm if the patient records we sent had been received--nothing out of the ordinary. Instead, we were met with complete silence for nearly two minutes. No greeting, no acknowledgment. When she finally spoke, it was with a rude, dismissive "um... can you hold up?" and a tone that was completely unacceptable. Her attitude was not only unprofessional--it was outright disrespectful. This type of behavior is unacceptable in any professional setting, especially in veterinary care where clear, respectful communication between clinics is essential for the wellbeing of our shared patients. This is not the level of service or professionalism anyone should expect, especially in a setting that involves the care of animals and coordination between veterinary professionals. I sincerely hope this is addressed, as it reflects poorly on the entire establishment. Her attitude was shockingly careless and disrespectful. In a field where communication and compassion matter--especially between veterinary teams--this kind of behavior is inexcusable. It left a terrible impression of the facility as a whole. If this is how Pet Paradise handles basic inter-clinic communication, it raises serious concerns about how they manage more critical interactions. This experience was incredibly disappointing and reflects poorly on their facility. Pet Paradise needs to seriously evaluate who they have representing their front desk. read more

I have been kenneling my dogs here for years and am extremely pleased!! I highly recommend Pet Paradise!!

We boarded our dog for one day, and when we picked him up in the evening, we immediately noticed a terrible odor. He smelled awful, and his belly was sticky--likely from lying in his own urine. Our dog always signals when he needs to go out, making it clear that he was not properly cared for. Additionally, he has been drinking an excessive amount of water since returning home, raising concerns that his water bowl was not refilled regularly. Unfortunately, I doubt our dog was the only one who suffered. Avoid trusting this business with your pet. My dog ​​was shaking after this Pet Paradise, he never whined or complained like that with other hotels. read more

Not much to look at but they take care of my baby dog Could use a renovation Love how they have an outside option in the suite kennel so my baby can walk indoor or out at her leisure Love how the vet is here and staff lives on the grounds read more

Never ever bring your dog here. We spent a total of $1200 in the ER after day care and grooming. She was throwing up bile. Two days later after day care she started throwing up again. $400 more vets bills. They are very understaffed. There were 30 dogs in the small dog play area. They told me the last day she was there that they had 179 dogs boarding. There is no way the little building can support this with out doubling, tripling or 4 dogs per kennel. They do not let you tour the entire space. Go at your own risk... read more

If I could give a negative star I would! Worst run organization I have e, ver experienced. If you care about your dog and want consistent treatment, go elsewhere to get your dog groomed, DO NOT GO TO PET PARADISE IN NAPLES. Despite being next to impossible to get a grooming appointment in Naples during season resist the urge to go to Pet Paradise. They messed up on four committed and confirmed appointments, no explanations. Very poorly managed facility. Most recently our pooch was kept in a cage for four hours without any groomers showing up. No calls from the shop to advise of the delay, only after we called were we informed no one was available to groom our dog. No explanation other that the groomers were independent contractors and not within their control. DO NOT TAKE YOUR DOG TO PET PARADISE. read more

for the second time this year, I got a call the day before my appointment for dog grooming to be told they double booked and have to cancel my appointment. then I was told they were booked until July...... so too bad me for their screw-up. I made this appointment in January for April..... but was not told of the double booking until the DAY BEFORE the appointment. Worst place EVER. read more

Beware. I have been a customer for 4+ years, but last month when my dog stayed for 5 days, I didn't find out until I returned to pick him up that they failed to give him the dog bed they told me to buy so he could use in his stall, but even more concerning is they FAILED to ever give him the medication at all during his stay that they were given with instructions at drop off. In fact the only way I found out they failed to do so is that when I asked for the medication back, the bottle of pills was still full. Turnover and management has changed and it's seriously lacking. The staff was not apologetic at all and the manager was supposed to call me after her 4 days off that following week, and never did. They also charge extra fees for multiple reasons now--holidays, busy times. Not the Pet Paradise it used to be. Sad to have to post this, but this experience was frightening. read more

Our dogs and all their belongings came back wet and REEKING of dog pee. My wife and I normally take our dogs to the pet paradise in Fort Myers, and only booked here because the one in Ft Myers was full. This has never happened at the other location. Our dogs will absolutely never go to this location again. At least the girl at the front desk was nice read more

We have been really happy with Pet Paradise ! The staff is amazing , facility is spotless and they are super organized ! We were also very pleased with their groomer ! Love the ease of scheduling , updating records and camera watching ! Thank you for taking great care of my girls ! read more

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Based on their advertisement of how you can view your pet on camera at anytime is false..you cannot view them at anytime because they only give your pet a 10 ( or if your lucky) 15 mins of play time..and if u have an unneutered dog is less. There is schedule time that your can view your unneutered dog..you literally have to wait and view the cameras until they take out 20 other single unneautered one by one. The dogs donot get enough play time let alone view time..I spent extra money at this location in hopes of viewing my pet at anytime..at this location...first and last time my pet will be at this location. read more

HORRIBLE customer service. I was on hold for over an hour to edit my reservation before I gave up. The hold music is crap too, 0/10

We had a issue. The store manager Kelsey reached out to me directly and fixed it. She really knows how to manager and knows my dogs. Thank you Kelsey for reaching out and fixing this. read more

this is the worst experience ever. our dog stayed one night in the small square on the concrete floor. the place smelled like urine as soon as we walked in. no webcams. when we picked our dog up the next morning she was wet and developed a rash with pustules. she even had them on her nose. the vet bill was over $450. she had marks on her head. sad. i would never leave an animal there again. it had all the signs of dirty, smelly and unsanitary. it deserves less than a 1 star. read more

Attended a 'puppy social'. Made reservations through Eventbrite, but this didn't come trough. We reported this to eventbrite. For attending to the puppy social, the pup must be FIXED!!!!???? What vet would allow this to a 5 moth old pup. Don't bother to go to this event, it's just another advertisement to get more customers. Your pup won't be allowed to be with other dogs, so it doesn't make any sense! AND this company is for Americans only. Stay away if you are from Canada or elsewhere. read more

I've been to many groomers, but none as AMAZING as Pet Paradise on Pine Ridge. From the warmth at the reception desk, to our groomer, Ricki, this place went above and beyond. Our little guy, Morpheus, well... he's a bit anxious to say the least. Typically after being groomed he is in a bit of a shell-shocked state... but not this time. Ricki was fantastic and it's quite evident by my dogs behavior that she took the time and was very sweet and compassionate towards him. He was a bit matted going in, typically groomers are like whatever, and just shave him. Not Ricki!!! Ricki, if you're reading this, you're the best and we will definitely be back. :) read more

Pet Paradise Naples - Morphy!!! - Pet Training Near Me - Naples, Florida

They raised their rates again and without notice. They have had a lot of turnover in staff. However this is getting better but, they are the most expensive in Naples. read more

I see some of these uber negative reviews and as the mom of a little guy who has spent 3-4 days a week at this facility for the past year and a half, I scratch my head. Yes, sometimes you get someone young and new at the desk who may not have it as efficiently as one would expect or take too long to check out a dog at the end of the day; I get frustrated too when I'm tired after a long day and just want to go home. But we have never doubted or had reason to doubt that our dog is not well looked after at Pet Paradise Naples. Quite the opposite. The people there clearly love these animals and care for them like their own. At the end of the day, a dog's tail never lies and what my little guy's tail tells me, day after day, is that I picked the right place for him. One stop light before we arrive at the facility, his excitement in the car is palpable and once there, he'd break in if I didn't open the door fast enough because he just wants to play with his friends. Wouldn't take him anywhere else. read more

What do I like most?? NOTHING!!! The lobby is dark and dreary, and the amount of dog's barking made me wonder about their care!! Also, please look at the video of the "small" dog area that has big dog's too, and how it is very overcrowded, the big dog area was also very overcrowded!! So here's my story. I was just turned away from my grooming appointment because we were a few minutes late!! Amanda the Asst manager was very helpful but said that the groomers set their own appointments and won't change! This groomer was not even willing to look at Izzy, and if he had he would have realized how easy of a job it would have been, since she is combed every day and is not a challenge to groom!! So here's the background on what happened. I spoke with someone about a month ago and signed up for a meet & greet at 9AM and grooming at noon. I had tried to call them this past week to confirm my appointment but after 5 tries and not having my calls answered or returned I thought that they did not want my business, I even tried to make contact through the website!! PLEASE NOTE, You cannot call this location directly and no one responds to messages!! I got a phone call from them today at about 12:15, my origianal grooming appt was set up for 12 noon, but remember that my meet and greet was set up for 9AM, so why didn't they call earlier????? I was able to talk with them after learning how to get through to the Naples location, they said that if I could be there in 20 minutes they could groom Izzy. So after my 25 drive, they turned us away which I think is VERY POOR customer service!!!! You could not pay me to go back into that place and I will make sure that everyone of my dog owner friends know what happened!!!! read more

I am so happy to have a place to bring my fur baby to during the week and when I have to run out of town. They love my dog so much and it shows. I can see how happy he is to be there when we pull in the parking lot. Austin is great! Always greets me and Drake by name. Makes us feel so welcome. read more

Amazing- from my first telephone call with Austin to meeting manager Amanda & her super staff. I am in love with this place& so is 5 year old Emmy Lou. She needed a place to run & socialize with other small dogs. I don't think she has recovered from all the fun yet. Super clean, engaged staff, webcam access, grooming & boarding. I feel I am leaving my precious puppy in a loving & safe environment. This company has multiple locations that you are able to access as well. read more

Let me first state that the staff is amazing and super friendly. They deserve to be rated with five stars. The cleanliness of the facility was also amazing. Our problem when we left our two dogs in the Presidential sweet was that they did not appear to be happy. Especially at midnight when most of the lights were still on. Who can sleep with all that light shining. They said because the staff walks through to do checks? What are the cameras for? I think they could dim they way down to help the dogs sleep better. Also our pets were not really allowed to bring any personal items that were not made of Plastic. Not their pet bed or any stuffed animal or play toy that reminds them of home. They said something about fleas or bugs? Wouldn't those already be on the dog anyways? So not having these few items made it look to us like they were in a sterile jail. We were going to leave them overnight (two days) but ended up picking up in the middle of the night. When we got there around midnight dogs were barking. Probably because the lights were on. The dogs were also constantly disturbed every time a staff worker would go by. It's 11pm let the dogs sleep. If you are always walking around they are always going to be looking to get out. We are glad we tried it and it was just not for us. You asked for us to leave a review so that is what I am doing. Hope this helps in improving your facility in any way. I am sure they would have had better experience with some items from home and not feel like we abandoned them. read more

The Naples Pet Paradise is the best! My dog, a typical circumspect greyhound, is cautious about anything new or threatening. After the first visit with the staff at the Naples facility, she just couldn't wait to get back for the next playgroup stay. I recommend this pet facility to anyone without reservation. The staff is the friendliest I have ever dealt with. Nick Ward read more

I would never recommend this boarding facility to anyone who loves their pet! I left mine this week and was extremely unhappy with the way my dog was kept and the way the assistant manager did not address my concerns. I will be calling corporate on Monday! read more

We have been using Pet Paradise for the past year. Winston runs to the car when I mention "doggy daycare" and scrambles to get out the car and inside to play with all of his buddies. He absolutely loves it here which makes me so happy. I get to enjoy my time with no guilt and much better than sitting at home alone. He comes home one tired, content pup. Every staff member I have met is so attentive and loving to Winston. They share videos, call if there are any questions or issues and are very pleasant when arriving/departing. I highly recommend Pet Paradise! read more

I had brought my dogs to pet Paradise since they opened, but I recently had to stop since one of my dogs was attacked (unprovoked). The old management did their best to work with my now scared dog, but out of no where management changed and they isolated my dog out of no where for being aggressive. They also refused to work with us. This came as a surprise as my dog had been going there since she was 4 months old and LOVED it and LOVED the other dogs. She also used to love people, but ever since management changed she's terrified of people. I don't know what happened at Pet Paradise, but it disappoints me that such a wonderful place has totally made a 180. I definitely will never be going back and my dog literally has PTSD from the experience that now I have to fix through training and exposure. read more

Management is extremely rude a d nasty to deal with. A middle aged female copped an ugly attitude when I cancelled a reservation days in advance, then said they were overbooked. I said if they were overbooked, why was she being so nasty, as my cancellation was allowing room for someone else. Upon dropping off your dogs, they do not acknowledge or even say hello to your pet. If you ask for a tour of the facility, you are not allowed to walk past the cages, inspect the play area, or see the feeding facilities. Not good. Go to Camp Bow Wow where your pup is greeted with kindness and love, and there is not one area they keep you from seeing. The employees at Paradise are cold and unfriendly, not a place you want to leave your pet at. Angel in North Naples is another good place to take your pet. read more

Love the staff, amazing customer service and they love on your pet like he's their own. They have taken in my dog and made him feel so comfortable! Couldn't rave enough about each and every staff member, so happy I found such a wonderful place for Rex! read more

I am stunned at some of these reviews. We love the dog resort. We have just moved to the area and our dog loves it here. They couldn't be nicer. I was surprised that they new my dogs name the second time we took him. I have nothing but good to say and we will be taking Pirate there on a regular basis. He loves it! read more

I moved to Naples Florida in September 2018 and found pet Paradise in my neighborhood. I am so happy to have found them and I appreciate the convenience and ease at which they operate. They have good deals and offers lots of breaks as far as expenses. I highly recommend them. I moved to Naples Florida in September 2018 and found pet Paradise in my neighborhood. I am so happy to have found them and I appreciate the convenience and ease at which they operate. They have good deals and offers lots of breaks as far as expenses. I highly recommend them. Lynne P read more

We have taken our 4 year old American Stratford Terrier to Pet Paradise in Naples a number of times over the 2 years. The staff is caring for all the dogs. I am very comfortable leaving my big baby with this "resort". They also have an on site person overnight in case of emergencies. I highly recommend Pet Paradise for your pets stay. Don Stoecklein read more

I've been taking my Wheaton there for about three years. They were great in the beginning but for the last two years I have made appts and when I go the appt was not put on the schedule and I could not be seen fir another few weeks today was the fifth time this has happened, and my daughter twice, so that's it. Stay away if u like things to b done when u schedule it. So disappointed read more

I had made an appointment on Jan. 13 for a grooming appointment for my 9 month old labradoodle for Jan. 26, 8:00. I just got a call saying they couldn't fit my puppy in as they had overbooked but they could fit him in Feb. 14, three weeks from now. Who does business like this? I was hours away from my appointment. It must be nice to treat people in this manner. This place was recommended by a friend but I don't think they even need my business. read more

Pet Paradise is perfect for our 10 year old Akita, Nikko. Since relocating to Naples from NC, we have only used PP. They are pleasant and really pays attention to detail. The facility is clean and conveniently located. Nikko loves it there. We love it! read more

This place is bad. They stick your dog in a cage more than half the time. They take on too many dogs too. Looks clean but they neglect your dog. read more

Our two Goldens LOVE Pet Paradise where they are boarded when we travel. Joy and the staff offer excellent customer service on the phone and in person. My husband and I are impressed by how the staff "appropriately" place the dogs together based on size, energy levels, etc. The facility both inside and out is extremely clean. I love the web cam and ability to check on our girls and see what they are doing while away. I am also comforted when I call to check on them and the staff are happy to provide an update on each. They know I worry about our geriatric golden. My husband and I are in awe that she old is socializing as much as she does and her tail is wagging nonstop. Thanks for taking such good care of our pups Pet Paradise - Naples, FL read more

Sometimes I feel like my dog likes this place more than home! He gets so excited when he realizes where we're going and I've always had good experiences with the staff. Some of them even know his name as soon as he comes in, which makes me even happier. They also have webcams you can watch if you want to see what your dog's up to. Overall, it's been great and I definitely have noticed a positive impact in my dogs behavior by being socialized with other dogs. read more

Took my two dogs. Louie the Aussie. And Sophia King Charles cavalier. For 4 day holiday stay. When I first inspected the place all I could smell was disinfectant and cleanly surroundings. This place is top notch with all professional help. You can immediately see their love and passion is for animals. We checked in variously and could see them having nothing but a good time over the internet. My advise is to call early they get booked really quick. read more

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I have been using this facility for years. Changed to Pet Paradise last year and used them last month for the first time since changeover. Did not know some of the policy changes until dropping off. I will for next time but they were very accommodating in the meantime. read more

When we adopted our 7 year old Golden doodle, Achilles on June 22, 2015 we had a few challenges. We moved from New York to Naples Florida and were new in town and I had never had a dog; only cats. When I met Achilles for the first time to bring him home; I was told after saving him from a high kill shelter the only information the rescue had on him was: Achilles loved to ride in the car and play with other dogs. At this point I knew I had to find a daycare which was safe, clean and fun for Achilles. My husband and I spent several weeks interviewing different options and we fell in love with Pet Paradise in Naples, Florida. We brought Achilles for his first day and we were as nervous as he. We met Christian and thank him for all of the support and guidance he provided to us and Achilles from the first moment we stepped into Pet Paradise. We would also like to thank Kiley for being there for us from the beginning as well. The staff kept in touch with me during the day to let me know how he was adjusting. When we picked him up we could see he was so happy by his body language and how he greeted us and said goodbye to the staff. A few weeks later; we tested boarding overnight while we were in town and he loved it! One year later; Achilles spends approximately 10 days to 2 weeks per month boarding here and the remaining weeks in daycare 3 days per week. We can honestly say Achilles loves Pet Paradise as much as he loves us and being home. The staff is our extended family and affords us peace of mind every time we bring him there. I have one word to describe Pet Paradise Naples: EXCELLENCE!!! We are grateful for the care, passion and professionalism evident in the staff and for providing an OUTSTANDING option for Achilles! Respectfully, Sharon Mault-Weir Naples, Florida read more