I arrive at this business very distraught and almost heartbroken... I had been to two other…read moreshipping places here in Lansing only to be refused... I called here initially and they ensured that they would be able to package my items and ship them safely to me... I am overly grateful for their self-confidence and their ability to ship my item to me. They were highly confident in their ability and very professional with the way they handled my items being shipped to me. I am very grateful and would definitely recommend this business location to others

Here goes with my first public review ever written. Apologies in advance for the length but the…read morecustomer experience we had was as awful as you can get. My story starts off with a simple need to drop off some packages. Unfortunately, I just had knee surgery and am currently on crutches. My girlfriend has a leg injury which requires her to wear a brace and not carry too much weight. So obviously, we needed help getting our packages out of her car, one being a very large, heavy box. We were fortunate that a friend put the package in her car for us beforehand, but we would not be able to get it out without help. Once we pull up next to the store, my girlfriend goes into the mostly empty store to ask one of the two employees working for help. Being stressed out from the daunting task of getting the packages into the store, my girlfriend thought it harmless to quickly ask if there was someone who could assist us as we couldn't physically get the boxes without help. Unfortunately, the employee at the desk was still helping a customer and - instead of asking the other associate to come out, explain the store policy, or to simply ask for a few moments to finish up - her only response was, "we have a dolly." So, of course, my girlfriend explains again that I'm on crutches and she has a leg injury. Once again, the same four-word response, "we have a dolly." Since there was clearly no other help coming from the UPS employee, my girlfriend then takes the dolly out to the car to take the box out herself with incredible difficulty. I even had to move a box into the store by hitting it with my crutches while trying to maneuver, after opening the door without any assistance. Finally, the other employee comes to prop the door open after I've done all that and no longer need her help. Regardless, I thanked her. Thankfully, a customer that came later was leaving and offered to help us, as it was obvious to everyone but the two UPS employees that we couldn't do this on our own. At this point, the initial employee had yet to move from behind the counter and the other employee had gone back to her post. With this kind customer's help, we managed to get the box on the dolly, then to the counter. At this point, some other customers started showing up and a different thoughtful person offered to help us get the boxes up. We were grateful as the employees behind the counter again acted like nothing was out of the ordinary and actually seemed to be impatient that we were slow in getting our package on the counter. After we finally managed to get both packages squared away, the employee was clearly annoyed at how long we took, even though we asked the customers behind us to go ahead as we would need extra time. She scanned our packages and snapped at my girlfriend when she asked to make sure the correct shipping label was attached to the right box. So, it is clear that the two UPS employees' time and effort are far more important than coming to the aid of two customers in need of help - or even communicating with us to explain their lack of action. Never in my life have I been treated with such indifference and rudeness, especially when all that was being asked was that we get some assistance with our very obvious physical limitations.

Definitely speedy, they very creatively executed a basic design I gave them for a memorial flyer,…read moreadding some little details that made it even better. And the price was surprisingly low. Speedy definitely exceeded my expectations.

I brew homemade Apple Pie beverages each year and I stopped in here to compare their pricing for…read morebottle labels with the ones that I normally print at home. They were very reasonable priced and I decided to go with them. From start to finish, the process was smooth and economical. The lady at the front desk is very personable and efficient and answered all of my questions. The finished product was perfect. And I'm "sticking" to my story...............

This is a late post, but the couple running this place was great!!! We were desperate to find a…read moremoving truck at the last minute and this place had what we needed and made it happen. The entire transaction was smooth from the start to finish. The couple was so kind and personable. I truly recommend this location for anyone looking for a quick u-haul rental in the local area. Very nice business and much success to you both.

This company works magic! Flew in from Phoenix, forgot my flyers and within ten minutes I have…read moreflyers in my hot little hands for an affordable price. WOW! AND!!! With so much love and friendliness from the staff!

Oh my goodness, I can not adequately express what a great experience we had with this wonderful…read morecompany. Planning a memorial service is stressful enough, without the added pressure of putting a program together. I saw the great reviews on Yelp and decided to try my luck with this business. Not only did they get the job done with great care and concern, they went above and beyond. The sweet gesture of offering me an ice cream was so special because the friend we were celebrating had requested an ice cream social after the ceremony. (Godwink) So needless to say, I highly recommend this company for your printing needs. Carrie and her staff are experienced, professional and most of all, so caring and kind! Thank You!

Absolutely amazing company! Great customer service! Tammy is a total rockstar! Super sweet and…read moreknowledgable. She printed some casting flyers for my film when I was here from LA shooting in Michigan. She worked with my fish timeline! Prices are great, quality is amazing! This will be my new print company when I'm in town!

I know people who use them and believe them to be very good... but no reply at all!! i sent them a…read morerequest for a quote and two phone calls over two days, no answer, just voice mail....Maybe it's a small business and someone is sick? strange..

I have had nothing but stellar experiences with Golden Needle. Lin makes sure everything is perfect…read moredown to the last stitch. She has hemmed several pieces of my renfaire garb, including a very thick and unique cloak. She also suggested putting a hook and eye on the closure, which was a simple tie, and which was an excellent and insightful improvement. Most recently, and the main reason I am writing this review, I brought in a medieval skirt that I thought was too long. She told me I was wearing it too low, and after a few quick adjustments, it did not need to be hemmed after all. She was honest and taught me how to make my garb look sharp. I would highly recommend this shop to anyone who needs work from a pair of pants hemmed to something more intricate and unique. I know I will continue to come to the Golden Needle for years to come.

Quick, easy service, nice shop, friendly, very capable…read more Which is a hell of a lot more than I can say for most of the Michigan businesses I have visited that I couldn't bring myself to do a review on. :/

The service rep, Bernard, at the Copy and Print department at the Office Depot Store in Okemos, MI…read moreprovides excellent customer service! I have ordered many items from this dept for various open houses and birthdays, etc., and have always been extremely happy with the product and service. Thank you for your high level of care for your customers and for being an expert at what you do for Office Depot. Kudos! The store is lucky to have you.

It pains me to write this. PAINS me. One of the last alternatives for local printing, had one of…read morethe BEST service counters in the state. Being a cartoonist, I went there for many many things. Majorly for finished art to be printed. In the beginning, they had a wonderful rep named Bernard who KNEW his stuff. He cared about his job and the people he served. About 2 years ago, I started to see Bernard less and less and the implementation of DIY printers that you are told to use. These are cumbersome to say the least, seldom loaded with the type of paper I need and the new staff just doesn't want to help you. Especially their "pissy" manager. I needed something on a Saturday for a gift to be printed. The full service print shop I now go to was closed, so I went to Office Max to get it done. It was just as bad as I remembered the experience to be but even worse. Literally, there were 4 customers in the store, including my wife and I. 2 employees were at the print registers. One was finishing a customer and the other was at the register. I stood and waited for him to address me. After a minute he asked "can I help you". I said YES! I am so glad to see you up here, I hate those machines, I need a thicker paper and could you print this ONE picture for me. He said "No. I am swamped, I can print it tomorrow. And you can pick it up." I said it's one picture? He said you will have to use the machines over there. He was the manager. The other employee heard I was looking for a longer sheet and ran to see it was loaded. Which I thanked him for. These DIY machines make you pay at least $5 with a credit card to Office Depot and then you can print. There is a myriad of options. I have often walked away without what I came for. I don't like them. I don't work there. All the manager had to do is: put in my usb. select pdf. press print. Less than 60 seconds. Instead I was told to come back. To drive back home, then come back the next day and go back home. Gas is atrocious. But truly, it's a very common attitude in this day and age. And also why there were 3 customers in the store on a beautiful Saturday. And Christmas. And back to school. It's the people running the place that make the difference. Bring back Bernard!!! Pay him what he wants. I wanted to complain to the manager.... but you know the story. What a shame.

Capital City Reprographics has done lots of work for my business - from unique business cards to…read morecatalogues to advertising flyers. In addition, I have seen amazing reproductions done for local artists! It's hard to tell the copies from the originals! I can also get my paper and ink supplies from Cap City at a great discount. I highly recommend them for everything from personalized Xmas cards or wedding invitations to banners and fine art!

As a former employee and former customer of CapCityRepro I can attest that you will overpay for an…read moreunder-quality product. IF they actually make it in-house it will be made with out-dated, barely functioning printers and worn equipment; but most likely they will just outsource it and price hike it unfairly and too high! There are much better choices out there, online and locally, that will be much more knowledgeable and skilled at printing and designing your project. The people in charge of this place definitely do not support local, they treat their customers slightly better than their employees and that's not saying much, and they have zero knowledge of Fine Art. The motto here is "Quality Printing and Design," take that with a grain of salt! There is no quality control here! Go somewhere with people who understand and appreciate art, artists, and most importantly, their community! This is a VERY poorly managed "print shop". BUYER BEWARE!!