*** Would give negative stars if I could! *** Employees at…read morethis location are very rude and unhelpful. We went to this location because it was a Sunday and other locations were closed. We had a good experience at Independence Plaza location. The guys there were super helpful and offered zip ties free of charge to close up our totes after we mixed them up and had to open them. This location off East Del Mar does not appear to like or be grateful in any way towards military. They said they do not offer military discount (lie) and if we wanted insurance we had to package in their packing only (also a lie). When we checked their corporate website it shows clear as day that they do offer military discount and as long as totes (or any personal package) are new and up to their guidelines they will insure it. Lady at the counter clearly needs to go back to day 1 of her training. I wish we would've gotten her name but we didn't. Would NOT recommend this location and definitely never visiting this store again.

Best service ever ! I always come to this location even if it's out of my way because of the…read moreexcellent service and cleanliness of the store and their efficiency of the staff BTW : They are not racist !

Have never had a bad experience at this location. Everyone is super courteous and patient, even…read morewhen the line is long. They are consistently professional and I consider this to be MY center since I go there often. They are fast, thorough, and a credit to their employer....especially the ladies up front.

Very convenient. We ship our customers Wireless Ignition Nodes so they can start their vehicle…read moreFedEx overnight all over the country.

There's only like two ups store in Laredo and this one is my fave out of the two…read more Nice and clean. there is social distance. Good amt of parking space. they are fast! So I'm in and out. Very organize, good job. I hope my review doesn't entice more ppl, cause I like it the way it is now. Oh and they are open later than the other location on weekends for sure.

Staff always has a positive attitude makes shipping boxes easy. Has a variety of services available.read more

It's a great place, for all your packaging and shipping supplies. They even have equipment such as…read morepallet jacks, stabilizing jacks, security seals and so much more.

From the owner: We are not like other shipping suppliers. We hand select our high-quality packaging supplies for…read moreour clients to pick and choose from. Your Products are valuable and should be protected by packaging that can ensure that. We also provide a variety of other products such as racking and shelving, dock equipment, and a multitude of safety supplies and warehouse equipment.

BEST PLACE FOR SOLVING ALL & EVERY PROBLEM WITH MAIL & PACKAGES AT THE WHOLE BORDER !!!…read more I am very sorry to read the bad review from Lisa, because I do have exactly the opposite experience with The Back Porch, they are reliable, charge very fair per package, and do have a very open calculation for their service. Before being customer at The Back Porch, I have been in 5 (!) different other Mail-Center-Companies in McAllen, San Antonio, and Laredo. I have not been happy with these other places at all. Then I was introduced to The Back Porch around 10 years ago by a friend who is customer there since ever, and he told me about their amazing skills of work and problem solving. Honestly, he was so positive about The Back Porch, and I had so bad experience before, that I only singed up at The Back Porch with some reservations . . . Now guess what: In over 10 years, I DID NOT HAVE ONE PROBLEM. The truth is: The whole team of The Back Porch ALWAYS was and is amazingly helpful, and do their best to serve fast and professional. I am not exaggerating here at all, but I think it is valid to state the following: If every company in the USA would work as hard and as professional, and with your rare and perfect attitude TO TAKE RESPONSIBILITY (!), nobody could beat America !!! I think this is the biggest compliment which can be given to a person or a company, and everybody there deserves it. I am a German, running a professional racing team with 8 rental-race-cars like 1965 Mustang Fastback, 1963, 64 and 65 Ford Falcon Futura, 1958 Studebaker Commander, BMW 2002 and other cars in San Miguel de Allende, Mexico. Therefore I need to go to Laredo every 4 to 6 weeks for picking up a lot of valuable race-car parts. Here is now how The Back Porch enters into the game: - "Normal" packages of all kinds of parts is perfect, NEVER a package was lost or damaged or whatever in over 10 years, and package handling is fast and reliable, even if I am picking up 150 packages at the same time. - "Problematic" Packages, like toxic fluids, or windscreens, or heavy engines or complete rear axles have been handled with care, stored very safe in their warehouse, and handled over to me with their forklift, and the help of up to 4 people for loading - I am amazed. - If UPS, DHL, FEDEX, and the HATED USPS gave me delivery problems, lost packages, or other strange problems, Sandy and her team ALWAYS have been very helpful. They know all the phone numbers to call, and how to professional deal with shipping companies. So they solved some real hard delivery problems for me - THANK YOU SO MUCH ! Of course, nobody is perfect, but if I ever had the slightest issue, it was solved ASAP - I even do not remeber one int his moment, this is the way to do, I am amazed ! Well, they are so good, that we put their company-sticker voluntary and with a lot of pride ( and without asking for money ! ) on all of our rental-cace-cars and service-trucks, and have their Logo and advertising on our Team-T-shirts FOR FREE. Sandy, Ricardo: We are a proud partner of The Back Porch, and you are the only business we do like to have to put on your advertising for free. Honestly, I would like to give congratulations to the WHOLE TEAM, you put so much effort in RUNNING for your customers to get everybody pleased. While I am repacking my boxes, ( sometimes up to 150 at the same time ), I need to spend hours in your place, and therefore have a good overview about your customer care and handling = I LOVE IT !!! Please keep on working with all the effort, responsibility and kindness as you have been doing since I joined your place - your team is as close to perfection as any team can be, I am using your example for my team education ;-) WELL, YOU REALLY GO THE EXTRA MILE TO SERVE CUSTOMERS WELL !!!!! THANK YOU !!!!! VERY IMPORTANT: I would like to state, that my review here is so positive because of my personal meaning and experience, I have NOT been payed or bribed in any way to give this review, it is just plain honest ! And you deserve it !

I really loved this place. It's been in town for 28 years according to one of the employees, but I…read moredidn't know it existed. It's right by the railroad tracks and when i went inside it felt like i was on Platform 9 and 3/4 from Harry Potter. It's kind of stuck in time, but in a good way.