Soooo if you didn't know now you do, if you download edible arrangement app and become a rewards…read moremember you get a FREE 12 FRUIT BOX on your BIRTHDAY!! Is this mic on ...you get a FREE 12 FRUIT BOX on your BIRTHDAY!! I ordered from Edible arrangements for years and I never knew that so I'm passing along the message. And i enjoyed the fruits. The fruits were fresh and the box looked good ( pic attached) . So based off of that they get a 5 stars from me.

Hello , Rick (Manager at Edible Arrangements) (Store 910)…read more I am reaching out because I had a very disappointing experience with one of your stores, and I feel that my concerns were not handled appropriately. My husband originally ordered an Edible Arrangement for me as a gift. Unfortunately, when I received it, I noticed that the fruit was extremely sour instead of sweet. Several of the strawberries appeared to be spoiled, and the chocolate was already melting. Overall, the quality and presentation did not meet the standards I expected from Edible Arrangements. I initially tried to complete the customer satisfaction survey but had difficulty submitting it, so I called the store directly. I spoke with a team member named Karly, who was very sympathetic. She apologized and told me she would make things right. She explained that she needed to contact her delivery driver and would call me back. However, I never received that follow-up call. Instead, while I was in the middle of unpacking after moving into my new home, there was an unexpected knock at my door. A delivery driver handed me another arrangement and immediately left. I had no idea another delivery was coming because no one contacted me beforehand. The replacement arrangement was also disappointing. Instead of replacing my original order, Karly chose a completely different arrangement without consulting me. Because my mother has passed away, she selected an all-white arrangement with white chocolate. While I understand she may have intended it as a thoughtful gesture, I personally do not like white chocolate, and that choice should have been confirmed with me before sending it. Additionally, the chocolate was melting again, likely because the arrangement had been sitting in the heat during delivery. I called Karly and explained that although I appreciated her intentions, I was under the impression that my original arrangement would simply be remade with fresh fruit and proper presentation. I also expressed that it made me uncomfortable that a delivery was sent to my home without any prior notification or confirmation. As someone who had just moved to a new town, I did not know who was knocking at my door, and I believe customers should always be notified before someone is sent to their residence. Karly apologized and told me she would try to fix the situation again by sending the driver back. Shortly afterward, she called back and said she first needed to speak with her manager. I was confused because she had already assured me she would resolve the issue, yet now everything depended on management approval. She told me she would get back to me. Several days passed, and I heard nothing. I eventually called the store myself. The employee who answered said, "Oh yes, Karly told me about a customer complaining about an order and that she had to speak to the manager, but I don't know what's going on between you and Karly." I found that comment to be dismissive, unprofessional, and insensitive. This was not a personal issue between me and Karly, it was a customer service issue involving an order that was not satisfactory. After waiting even longer without any follow-up, I called again on July 1. Karly answered and informed me that she had just returned to work and had spoken with her manager, Rick. She said she showed him our text messages and explained the situation, but he decided that there was nothing more the store would do. I asked whether he had been given all of the details because I did not feel that my entire experience had been fully communicated. Unfortunately, I was simply told there was nothing further they could offer. While I appreciate that Karly attempted to help initially, the overall handling of this situation was disappointing. My concerns were repeatedly left unresolved, I was not kept informed, promises of follow-up were not fulfilled, and decisions about my replacement order were made without my knowledge or consent. At this point, I am respectfully requesting either: * A fresh replacement of the original arrangement my husband ordered, prepared with fresh fruit and proper presentation from another store , or * A gift card so I may redeem it at another Edible Arrangements location. I have always believed Edible Arrangements values customer satisfaction, which is why this experience has been so disappointing. I hope someone from corporate will review this matter and provide a fair resolution.