Awful, awful place. The employees either need some SERIOUS customer service re-training, or they just weren't raised right.
I don't have children, but my best friend does. This best friend of mine also has cancer and has been undergoing brutal and painful treatment for the last few weeks now. While accompanying her to her treatment one day, we decided to just spend the entire appointment online shopping. She ended up falling in love with the most adorable chair for her daughter, so she purchased it online with the option of picking it up at her local PB Kids, because honestly who wouldn't love to save on shipping? We get a pick up date and on said date, we head over to pick it up. I offer to help carry it out, and after ooh-ing and ahh-ing over what seems to be an Anthropologie for specifically babies, we head up to the front to pick up said chair. My friend explains that she bought a chair online to ship to this PB Kids to pick up and pulls out the emailed receipt with all the necessary info. Now, instead of giving us the damn chair and asking if we needed anything else, we got a verbal ass whooping instead by some crusty employee with brown curly hair that looked to be around her late 30's/early 40's. Why you may ask? Because my best friend with cancer didn't physically come into the store and buy the one they had in stock or call ahead and ask for their display one so that this PB kids would get the commission/credit for the chair. This woman was just going OFF. I'm not sure what a child's chair ever did to this woman, but it must have been something traumatic considering the scene that she caused. While this woman was telling my friend to get her priorities straight, my friend (bless her heart) just wished her the best while I was ready to start yelling back. What's even more unbelievable is that no other team member stepped in. I just feel bad for this associates kids and husband, if she even has those.
Anyways, don't shop here unless you want some
middle aged broad screaming at you about making their numbers and profits fall when you buy something. read more