I had a very disappointing experience with the reception staff at Cape Fear HVAC. I called with a…read moresimple question about my bill, expecting a courteous and professional conversation. Instead, Mrs. Laney and Mrs. Caroline were both extremely disrespectful and had terrible attitudes from the moment they answered the phone. As a customer, I wasn't argumentative--I was simply trying to understand a billing issue. Rather than listening or attempting to help, they were dismissive, rude, and made me feel like my questions were an inconvenience. Customer service starts with the first person who answers the phone, and unfortunately, this interaction reflected very poorly on the company. I hope management addresses how customers are treated because no one should be spoken to with disrespect for asking a simple billing question and shouldn't feel like they are annoying them by any questions it's the job they are getting paid for. I was so disappointed and after reading reviews I actually drove 30 minutes to talk to someone over them and when I walked in all I said was "hey how are you doing is there anyone that I can talk to over the establishment" and I was greeted by a older dark hair lady that would not give me her name or anyone else's that I could talk to after I told her what it was about. All she kept saying was we aren't going to be doing this which I don't even know what she was referring to because I was only there to talk to someone over them but at the end of the day if you are a person that feels like when you call a business you should be treated with respect please stay away from this business because apparently this has been a issue with other people according to reviews and it hasn't been handled

I had previously reviewed these guys and thought they were great. Well that's until you run into an…read moreissue with them. I've had them come out on 3 separate occasions since November 2025 to resolve an issue for me that never got resolved. They told me it was this then if it wasn't this it would be that. We jumped through the hoops and made all the changes to a tune of $800+. When the tech came out a third time in March 2026 and he literally told my husband what we had been having them come out to fix is how the system was intended to function. Sooo why did I just spend $800+ to fix a non-issue and why wouldn't someone else say that? Fast fast forward to May 2026 another tech comes in to complete regular service and what do you know that issue that the last tech said wasn't an issue turns out it is and now they said it would cost me an additional $1100 fix it. This is in addition to the $275 he had just finished swiping my card for to cover their yearly maintenance plan. I contacted the office and spoke to Frank. We agreed to split the initial $800 cost incurred and split ways and he'd reimburse me once he got the new quote. Sent him the quote but cropped the new company out because it's none of their business who has my business now. Well Frank now says they will not be able to reimburse me for failing to do the job and just charging me for things not needed unless I can provide them the invoice showing without cropping out the new company. I could be doing the repairs myself for all it matters. The point is providing you the next company's information should have no bearing or keep you from refunding charges that should have never been billed to begin with. Needless to say I am not being reimbursed half of the initial $800 agreed upon and Frank will likely come on here and try to justify not giving me my money back. Hope the $400 dollars is worth losing me as a customer forever and all the bad press I'm about to give you around town. I forgot to mention the new company is doing the job Cape Fear Air quoted for nearly half the price.

Great and efficient work. Charles was flexible with timeline and he offers a fair quote.read more

Prompt response when asking for consult. Thorough evaluation of what was needed and very accurate…read moreestimate. Showed up on time ready to go and even though he was thrown a curveball at the last minute was able to get the job finished on time. Would definitely use him again and recommend anyone that needs reliable electrical work done contact him.

The electrical on our new house was started a month ago, but is still not completed. We are paying…read morehigh interest on our loan for this time to sit with no work being done. I realize we are only one house, but it's important to finish the job you begin in a timely manner. We can't move until you finish the job!

Left a giant mess of insulation from attic all over my clothes and closet. Would not recommend…read more Didn't even tell us before leaving or give us a warning so we could spend a few minutes getting my stuff out. When asked if they would clean it was told he had too much on his plate today. Very unprofessional.

Our business called for an electrical issue at 3:35PM and left a voicemail about the possible…read morewiring issue. At 3:50PM a tech was at our location to look at it! Within minutes he had found the issue and determined it was not a fire hazard. Before 9AM the following morning the tech had returned and fixed the problem. A+++++++++ service. I would highly recommend.

From the owner: We are a contract electrical company, specializing in commercial projects. We have a variety of…read moreexpertise in healthcare, mission critical, industrial, corporate and public venue construction.

I simply must express my sincere appreciation for the outstanding service that Johnny Taylor, of…read moreBlanton's Air Plumbing and Electric, performed on my home. Johnny completed a very complex water pipe replacement in my crawlspace and bathroom faucet installation. Johnny is an amazing plumber who handled everything with great skill and professionalism. Going forward, I will always call on Blanton's for work in my home; in the case of plumbing I will request Johnny every time. Thank you Blanton's for a job well done. -Yvonne L.

Definitely not "WOW" as advertised. Truly awful service -…read moreissues with scheduling, upselling, and high costs for simple repairs. I am finished using this company and suggest you seek plumbing, electrical, and HVAC service elsewhere.

Mr. Baxter is an experienced, candid gentleman. He did an excellent electrical work for us. Happy…read moreto deal with him. Highly recommend this family owned local business if you want to bypass the corporate cr@ps who will show you thousands or rules & regulations.

Do not ever let this dude talk you out of getting an inspection. I am swimming in wires and not one…read morewire got fastened down. There are no grommets installed in any lighting fixtures that were installed. This work is terrible. Baxter Hires flunkies and makes jokes about future service calls. Do not let this company do a large job on your home. Absolute fire hazard. The electrical in my home is a nightmare. You and Don did absolute garbage on my home. GET IINSPECTED IF YOU ARE DUMB ENOUGH TO HIRE THIS COMPANY. Back when they did they first did the work I literally had to call them back because the ceiling fan fell from the bracket and was hanging by wires. I have burns in wires that were overloaded into juntion boxes. Everytime I see one of your trucks I want to turn you in to the city.

Thank You Mike's heating, air conditioning and electrical. For An EXCEPTIONAL Job Servicing Our AC…read moreUnit Today !!! ** Talk About An On-Time Arrival, Very Courteous & Professional Job. Thank You Anthony For Coming Out This Morning. The Last Thing Anyone Wants With These Hot & Humid Days Is AC Issues / Problems. Call Mike's Heating, Air Conditioning and Electrical Today @ 910-724-7477.

I was really pleased with the quick service. I'm making these guys my go to guys. Service man…read moreknowledgeable and found the problem in just a couple minutes, went and picked up the part, returned to finish the repair. And all in a timely manner.

Want to thank owner of action electric HVAC repair for going above and beyond to assist in getting…read moremy AC back up and running before the extreme heat that's projected for this week and weekend. Very punctual. Very courteous and job well done

Steve is great professional on time and stands behind his work i use him for all my work both…read moreresidential and commercial competitive pricing

he used the wrong wires on my clients pool that burnt up the pump and salt system he installed the…read morewrong breaker and wiring when we contacted him he wouldn't answer his phone

From the owner: We have over seven years of experience in the electrical, plumbing and handyman services. We offer…read morefree estimates. Veteran owned business.