I have a Lowe's business account and have been dealing with Lowe's for my entire life. Things have…read moregotten so bad at this store that this is the first time in my 44 years on earth that I searched to leave this store a negative review. From staffing, management, attitudes, to the store being in complete disarray I cannot find one positive. No one seems to be on the same page and policies and procedures change daily depending on who you talk too. They don't answer the phone, tell you that they don't honor Lowe's online prices, too not being able to return items visible on my account in their system if I do not have a receipt. This does not scratch the surface as to how the majority of my recent experiences have gone but I can tell you that from top to bottom this store needs HELP!

I bought some Christmas decorations for outside from Lowe's last year and spent a good bit since I…read morebought some bigger decorations. Well one of the bigger decorations wasn't working yesterday when I plugged them in. Upon inspection of the sleigh (which is the decoration in which I'm talking about) the led strip was burned on the end. I called Lowe's to see about a return because it's only a year old and only been used for like 6 weeks in total. Me being an electrician I can preform the inspection up to code and diagnose the problem correctly. Also knowing that led strips have a long life span I was shocked that they denied me any return of the item. Especially since it was very expensive. I have pictures of the item as well.

When needing small equipment rentals, Grand Rental consistently meets my needs. The equipment is…read moreimpeccably maintained, and the Manager, Travis shows both knowledge and friendliness. I recommend Grand Rental for any business seeking reliable equipment rentals.