PPL is an unreliable delivery service. They fail to deliver orders as promised. If they make the attempt, it's only when it suits them--not the customer. Their customer support is useless, they're flooded with negative reviews, and after several experiences I can see the reason. I strongly advise against using PPL, and especially Parcelbox, which often doesn't even open. read more

Při pokusu o změnu termínu mi PPL zásilku automaticky přesměrovalo do náhodného výdejního místa, bez jakéhokoliv ověření a možností s tim něco udělat. 30 KG balíček si potáhnu kilometr sám. Díky, tímhle sem s váma skončil, shořte v pekle! read more

A nightmare to contact a person we went to pick up the package and it wasn't there. Can't reach anyone to figure out what happened

Finally, after two months of waiting, they confirm that they have lost the package and they do not want to give me the money for what was inside, they want to give me 8% of the price. Regrettable. Furthermore, if you want to recover at least the money for the shipment that was not made, they force you to lie and declare that they only lost that 8%. read more

the driver did not even contact me on the delivery day and just dropped it off in a parcel shop. by paying the delivery fee it should be delivered but appearently PPL doesn't complete their job. read more

They simply did not bother. My package was pre- scheduled for an evening delivery. I waited and nothing arrived. I was able to speak to someone- but, was only lies to and sent on a wild goose chase. I am now going to have to taxi to the depot (15 miles away and back) to retrieve the 30 kg bag of my (medical service) dog's special allergy food. When I called and explained the need for the package, and that This food could not be purchased in Prague- I was told to feed her a sausage...she was a dog. Thanks, genius. She is one which is medically necessary for my day to day activities...one which has been formally trained to preform countless tasks. Glad your driver decided to kick off early on Friday. I needed to starve my dog, throw money away, and stress myself to the point of tears. read more

Just a group of absolutely incompetent and arrogant idiots. I have bought something from the internet, a two, small parcels, very light. I chose an evening delivery, they are not able to deliver the parcels for over one week and are "over self-confident" during the calls and I'm still waiting for my parcels. My very first experience with them, but absolutely horrible and as! hope, the last one as well. read more

- It took one week from the first delivery attempt to the second, and several phone calls at their hotline. We are talking about the delivery of a small 5 kg parcel from their Prague depot to Prague city, ca. 30 km. And they were not able to do this in less than 7 days. They were not able to predict when the second delivery will happen. Not even at the last day before the actual delivery. Sounds incompetent? - PPL claimed on the tracking website a "impossibility to leave the Shipment note" during the first delivery attempt. When I asked at the phone, they claimed that my address was wrong. When the parcel finally arrived, the address turned out to be correct (both on the original german DHL label and also the PPL label). Note that the person on the hotline confirmed several times that the address in their system was wrong. He must have either lied to me or PPL is incompetent. - PPL claimed on the tracking website "The Shipment was not delivered due of agreement on the delivery of another working day". This is incorrect. Nobody ever contacted me at or after the first delivery attempt. - No notification on foreign phone numbers possible, because their system does not accept foreign phone numbers. Another hallmark of PPL's incompetence. - I was offered by phone (and email) to pick up the parcel at the depot some 30km outside of Prague, which is at least 1.5h (one way) with the public transport from where I live (remember: they knew perfectly well where I live when they suggested this to me). So we have here a parcel delivery company that is not capable of delivering a package from the Prague depot to Prague city in less than a week (without ever committing to any explicit delivery day) and instead they ask the costumer to travel 3 hours around to do their job. Reading the other comment it seems not be the first time that they try to delegate their job to the costumer. read more

Completely useless company. Disorganised, inefficient, out of touch, rude and liars. They claim they delivered it but did not find anyone. This was a lie because I was at the address all day and no one came and also a note was not left saying they tried to deliver it. I got on to their customer service to get a delivery date after nine calls and a week passed by I was told it was sent back as it was not delivered within ten days. They never bothered to deliver it. The communication between Their Customer Department and the Depot seems to be non existent. When I asked them why they sent it back without trying to deliver it, all they could say was "Sorry". I asked to speak to a supervisor but I was told I cannot. This is a useless company I shall never use them again and I recommend you not to use them. I would give them 0 out of 10 and to think they are a European country. read more

Worst delivery company in Czech Republic, such a shame that they are DHL's partner, should hold their head in shame. They will only deliver if your phone number is on the package, they wont bother otherwise. It's happened everytime I've had a DHL parcel sent via PPL, in the day of delivery the mark it as ' recipient was not present' and never attempted delivery, you have to contact them to give them your phone number otherwise they won't deliver!!. What happened to taking a package to the delivery address and using the doorbell!! Pathetic excuse for a professional courier. Lazy....... avoid whenever possible, never had a problem with DPD or UPS, they do it the traditional way and use your address and the doorbell. read more

If you order any kind of special delivery conditions, I mean, if you cannot just wait at home all day or for two days for your package DON'T USE THIS COMPANY! DPD is much much more reliable. (I've just returned home from the PPL depot in Prague 5, picking up my packages, and not for the first time, because they just don't help.) They are nice actually but they don't help. Awful. read more

Perhaps it was better in the past but today, this is, by far margin, the worst of the worst delivery service in Czechia. Example; in my most recent case they decided on Thursday not to bother delivering on Friday, promised Monday instead, received SMS Monday morning that white-van-man will arrive between 15-17h...no one appeared, no one called, when I called him up after 17h he apologized with CZ standard "ti vole...I'm here for the 1st time, cannot find anything I will deliver tomorrow"...next day nothing happened, no one communicated back my emails, no SMS, no call...they inserted a message in their tracking system "agreed to deliver another day"...the only problem was that this was never discussed nor agreed with me! If it is for my money I go with DPD, DHL, GLS and even Ceska Posta (they are hectic and will disturb you over the phone when you least expect them, over and over but they all deliver, on-time...which PPL simply does NOT!!!). It is hard for me, in general, to understand and respect any business out there not even interested in customer's feedback...It is hard to get through any communication with PPL rest aside the feedback they aren't interested in... If you decide to go with them, good luck you will be on your own. read more

I was supposed to receive a package and the courier did not even inform me he will becoming. He just called when he was at the door ( of course I was not home, as I had no idea he will come ). Then, he said he will deposit it in a storage place 20KMs from Prague, though there are plenty of PPL shops to pick up your package within Prague. Then ,I called their customer service and 2 days in a row they told me they will come the following day and that I will be notified via SMS. Nothing happened!! I called again in the 3rd day, they put me on hold for 10 minutes and then hung up ! I called again very angry and this time, they said they will send it yet another day. I am still waiting for it...awful service and couriers! Do not go for PPL !! read more