I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

Ken, Service Technician, provided clear guidance on a chimney repair. He was efficient and a good…read morecommunicator. He followed up on the repair that was made and cared about his work performance. Ken was able to answer questions and provide feedback. He had a great attitude and was a pleasure to work with.

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

They were friendly, helpful, and on time. The were efficient and did a great job cleaning my…read morefireplace.

This group ROCKS IT! They are professional, courteous, friendly, and above all else, EXTREMELY…read moreCOMPETENT! I deal with Tommy regularly. He is a winner for this group! They perform an annual inspection and cleaning of our wood burning fireplace....glass cleaned, fireplace IMMACULATE! Consider no one else for your fireplace needs.

Four years ago my wife and I looked at Pacific Anergy, I have experience with Jotul and we decided…read moreto go with a Morso Panther wood stove and a riser from Center Stove. The knowlegable staff made the selection easy, the install was first rate and we have had Center Stove sweep and maintain the system. We love the stove for our house in Spring Green, the stove is easy to get started, the burn time is sufficient and the glass is easy to clean.

I can not even give one star. Unprofessional. Not thorough at all. Unnecessary recommendations. We…read morestill have no answers. No solutions.

Daizy Sweeps were great. Not only did they clean my chimney but they are going to help me set up…read morefans to make my chimney more efficient. They were also incredibly friendly. I would highly recommend them.

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

Needed a good load of firewood this season delivered. Hack-Away was responsive, and kept me in the…read moreloop on when the delivery would arrive. I cord was pretty much evenly cut, seasoned and exactly as advertised. Will use them again for firewood needs!

From the owner: When you need to have your timber harvested, trust Hack-Away Forest Products Inc to get the job…read moredone. Our employees are highly trained and currently work on lots of Managed Forest Law (MFL) jobs.

Nathan did an amazing job in our home his booking was quick and to the point very very easy he…read moreshowed up on time and the work fell within his estimated price the quality of the install was great and he took time to make sure everything was just the way that we wanted I would not hesitate to hire Nathan again and we'll most likely do so in the near future

From the owner: We specialize in customer service and taking on jobs that no one else will call you back about. We…read moreprovide high quality handyman services to the Madison and Sun Prairie areas. Specialties include decks, carpentry, painting, drywall work, and trim work.

I must leave this message about the amazing customer service that my mother received from Pointon H…read more& AC by J.T. Pfaff. My mother had contacted a different HVAC company to come clear her dryer pipe for clogged lint and a bird's nest. It was a constant worry for me that her house was at risk for a dryer fire. When we called the other company in Sept 2025, they said they would be by in a few days to give a quote. They never showed up, never called back. So this week, at my insistence, she called Pointon H & AC. One day later they came to view the situation and give a quote. Instead, J.T. Pfaff saw that the problem was a bird's nest, removed the bird's nest, tested that the pipe was clean, and charged nothing. Even leaving a calendar for my mother, in the Christmas spirit. There can be NO BETTER customer service than was provided by J.T. If you ever need a testimonial for anything, I am offering one for you. Your attention, timeliness, and service were the best and have provided me and my mother with peace of mind that is priceless. Thank you and God Bless You!! J.T. you are an amazing human and I appreciate you so much. --Kristin Reid

Great service and quality repairs. Have always got back to us in a timely manner as far as…read morescheduling and repairs. Very fair pricing on maintaining our HVAC system that the installed in our house over 20 years ago. Highly recommend Pointion Heating for your service needs

I had a great experience with Fireside Hearth and Home in Utica. Their service technician, Brock,…read moredid an outstanding job. He was very professional, knowledgeable, and took the time to make sure everything was working perfectly before he left. What really stood out was how clean and careful he was while working. He kept the area neat the entire time and made sure everything was spotless when the job was finished. It's clear he takes pride in his work and cares about doing the job right. Excellent service, great attention to detail, and a very positive experience overall. I would definitely recommend Fireside Hearth and Home to anyone looking for quality service.

I have been a customer for almost 30 years…read more Several weeks ago, I had my fireplace serviced. There was a problem with the flame. A service representative came and fixed the problem. He said I was good to go. Two days ago, the flame would not come on again. I called to explain what happened and tried to get another appointment. The earliest they had was an appointment in January. While I understand that this is a busy time of the year their position was there was nothing, they could do about it because they were completely booked. To me that is not a customer focused policy. It's hard for me to believe that there was not a way that they could have found a way to come and fix a problem that the service tech had not fixed. However, I realize that they have the right to run their business as they see fit. Just like I have the right to go elsewhere to have my fireplace serviced. That's exactly what I have done. My first of future appointments is next week.