Just can't seem to remember us on a consistent basis. Then when they miss us they can't seem to remember that either.

Service in a word - GARBAGE. Driver picked up my recycle bin and dropped half in the road - then drives off. I thought I was paying for pickup and for ME to pick it up. read more

Prairie lands garbage trucks are leaking gasoline and oil all over the roads in our neighborhood, infront of every house/driveway where the truck stops to pick up the trash they leave behind puddles of oil and gas. Which gets washed down into our wells and into our drinking water!! Not to mention ruining our roads. Calls have ben made to the company, the customer service is absolutely horrendous and they ignore all complaints! Do they only have one truck or are they all leaking fuel and oil?? Why can't they afford to fix their trucks?!?! What do our trash payments pay for?? I wish I could post the photos I have of the puddles. read more

Prairieland Disposal Services - Junk Removal & Hauling Near Me - Wauconda, Illinois

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Literally horse sh** Where to begin... I originally signed up with this company for a rental barn about a year ago, and in that time there have been more instances of not being able to pick up than I can count and for every excuse imaginable. Over the winter, I paid for extra plowing every single Sunday and dumped bags of salt down to be sure it was safe. But apparently a vehicle used by most cities as an auxiliary plow truck (see also Milwaukee dump plow unit) cannot handle a little slush?!?? One time the driver was about to refuse to come down but my husband (who was in his 2WH Toyota Camery) assured him that he made it just fine and finally the driver agreed to empty the can. The constantly refused to empty it when my barn helper was there, and didn't even get close enough that she would SEE them to move her car! I had called so many times to discuss this with them that they put this note on the driver's route information: "PLEASE GO SLOWER!! PULLING IN MAKING BIG RUTS AND PULL BACK 2 YARDER A BIT SHE CANT GET THE LID OPEN ALL THE WAY ..IF A CARS IS IN THE WAY ITS THE BARN LADY SHE IS ALWAY THER JUST TELL HER TO MOVE HER CAR THEY ARE VERY NICE PEOPLE!!!" Yet still the dumpster was not emptied consistently. When I called more recently to remind them of this note, they said I was wrong, WRONG!? That's like customer service 101, right?! The drivers made ruts when the did pick up, they always dumped the can so close to the barn I couldn't open or close the lid. This is all not to mention that one of their employees text harassed me because I asked his wife to leave my barn due to lack of rent paid, and he threatened that if I asked for him to not be on my route he would "come after me"....ME a 100lb woman...and this was a grown 300lb man! And when I brought that to a representative at Prarieland (that I was uncomfortable with a threatening man on my rental property) they just brushed it off... Finally, when I had set up my service with another company and called to cancel them, the customer service agent was SO RUDE... after just explaining to her why I was upset with services a week ago, she had the nerve to say "well didn't the driver pick up the dumpster?". Well I mean yes, but after so many times of NOT picking up the dumpster, I guess he did finally lol. And when I cancelled my service, and asked them to remove the can, it is STILL THERE!?! The other dumpster from the replacement company was promptly delivered and there was no place to put it because Prarieland can't even make time to get their own dumpsters even when you cancel service! I guess at this point the only thing I can do is just pile on the horse sh** and hope they eventually take it away because I am SO DONE calling them... read more

The prices went up 40%. I called to try to cancel my service and they refused. Told me I needed to pay a month without pickup. They sent my up to date account to collections the same day I was trying to cancel my service. Customer service was unbelievably rude and unacceptable for a business. Will never recommend them to any ever! read more

Wrost customer service! Trucks don't always make the schedule pickups. Don't recommend

It really made an impression when I found one of my Christmas ornaments on my front door knob after they picked up my Christmas tree. Our driver took the extra effort to walk it from the curb to my front door. The extra effort really touched me. read more

I am very disappointed with their customer service. This is not the first time I was treated this way. I thought I had missed the pickup for my garbage. We have video of when my garbage was being taken out and they told me the trucks came at 8am and I had to pay a $25 fee to come back. I had to call to give a payment and when I called back that time I spoke to a different girl that was very nice and kind and took my payment. Then the truck shows up 30 mins later saying they forgot our block and is going to text the lady at the office. I had to call back and ask for my refund. I ended up speaking to the original girl who I talked to that has terrible customer service skills. I asked to speak to Mary the manager and was told she is not available. I have no problems with our garbage driver. It is sad that they got no one to take care of how the girl treated me or this situation. read more

The customer service is beyond horrible. I have only had this service for 3 months and there have been 3 times that the driver didn't take everything. When I called the lady on the phone was beyond rude. The last issue I had, my husband called and was talking to the lady in the office and she put him on hold and left him on hold and never came back. He called back several times and they wouldn't answer the phone. He had to physically go there to get the issue resolved. He was told we would have to pay $50 when they took our garbage cans IN ERROR to have them brought back. This is garbage, literally. It shouldn't be this difficult or stressful. read more

The customer service is awful. Had a rental and paid my tote bill, however, they decided to stop service! After several calls, they realized "I was on a different sheet, they were going off the address, not the person". Then when I moved, no refund for the months paid in advance. I hope townships get out of this contract ASAP read more

We switched to Prairieland in June 2020 and they have been great! An affordable waste & recycle hauler with a one pass truck! Our driver is great. He talks to our kids and lets them watch how the truck works. The girls in the office are always so nice and helpful if I have any questions. Thank you! read more

They have switched payment services. You can no longer call the Barrington service anymore, I had questions. When I talked to the new representative they didn't even know if the Barrington office existed. They have a non-existent office. BEWARE, they never specify on the invoice when the payment is due. I think if it say Sept. 10th it is due by the 30th. No customer service to verify or just put the DUE DAY on the invoice. So if you pay early they are making interest on your payment. So if I don't pay on the day it's due (what day is that?) I get charged a large over due fee. Further more if you don't pay they immediately stop your service. To further add to no customer service the drivers leave garbage on our streets and are NOT as friendly as WM. Wauconda PLEASE go back to WM! read more

This company is literally a garbage. Drives spill rubbish while picking up and trucks leaking oil all over street. Call the main office and they didn't want to take the responsibility to clean it up. I'm tired of this company and I will have my village to clean it up if they won't force the Prairieland. read more

Since they aquired the contract for Crystal Lake the service has steadily gone down hill. Drivers now routinely don't make sure the bins get completely emptied. Also, today they dumped the bins but, left one completely down the street in the neighbors driveway. In addition the driver didn't get all the trash dumped in the truck leaving it in the street and blowing around the neighborhood. You would think the driver could take the 30 seconds to stop and pick up the trash that he dumped in the street but, NOPE to much for these deadbeats. This is not acceptable as they are paid to pick up trash not distribute it or dump it in the street. I have made a complaint tot he city hopefully the next contract will be with a better co. read more

This is the worst scavenger company I have ever worked with. I continued to use this company when I moved to my current home as they were already set up from the previous owner. They never took the previous owners trash leaving me with overflowing Toters for over a month. They have deliver and left broken dumpsters and have broken their dumpsters when they did pick up but never repaired or exchanged them. I've paid for more snow and rain disposal than I have trash. Now that the account is canceled they refuse to do their final pick up or remove their equipment. I would not recommend use of this company! read more

Avoid at all costs. These folks should be ashamed of themselves. The arrogance and disrespect over the phone is absolutely appalling. Don't bother trying to say hello to the drivers either- they always have a s**t attitude. Some companies only attract/ hire a certain type of person- apparently, in this instance, the type of person that hates themself so much that they project that ugliness onto any and every body that has the extreme misfortune of interacting with them. May God have mercy on their souls. read more

So far, we LOVE Prairieland. We had had them for a few months and we live in the country. We have recommended them to 3 neighbors and all 3 are happy with the service, as are we. No idea what others are talking about. Last week trash flew out and the guy ran to get it. Price is good, too. read more

HORRIBLE customer service...being charged for services we aren't using and manager refuses to refund for the rest of this month. We moved out of state with my husband's work and by the time we found an apartment (all within 2-3 weeks - this unfortunately transpired quickly and we had to airbnb a few days), got settled in and got my daughter registered into school (total of about three weeks after we moved), I finally was able to call to cancel service on 8/7/2018. Mind you we haven't ACTUALLY used service since 7/20/2018 (our neighbor put our garbage can out for us one last time after we left), I expected to pay through this past Friday due to the date I called however they (after speaking with the manager) refused to refund me for the rest of the month of August because "sometimes auto pay is like that"?????? Even after explaining the situation to him, offering to provide him our lease showing when we moved and asking if he could just charge us for all of July then (since apparently it has to be "month by month", he won't refund us the rest of August and since we only "used" 1 out of 5 days in August - we didn't actually even use service that day technically), he still refused. He also told me they have made exceptions for people who called on the 1st or 2nd, but apparently not the 7th?? So basically now I'm paying for "using" 1 out of 5 Friday's in August... moving is expensive, so yes, this is a big deal to us. Excellent or even just good customer service would at least refund me for the dates after I called, but he claimed they couldn't because of autopay?? Had this incident not occurred, I would have had a much better rating for them. Unfortunately this out-did the rest of the service they provided. read more

This company has on more then one occasion picked up garbage in our neighborhood and completely missed our street. The first time it picked up what they missed the next day and still forgot my house and we had to wait a few more days to have our garbage picked up. I simply just complain to the city as they need to go with another company if this one won't do their job. Eventually I hope the city moves on. read more

Awful customer service. The girl in the office was very rude, I just called With a simple question about why I had to pay for three months in advance when they haven't even given us garbage cans. She was very rude cutting me off and continued to talk over me. Stating she's never had a problem and if I have a problem with it I can talk to my village. read more

Our town recently switched to prairie land and it has been nothing short of TERRIBLE since day 1. I never realized just how for granted I took Waste Management until PL took over..... the transition over to them was awful. They were supposed to drop off all bins by a certain date but only managed to drop off half our neighborhood. Now that we've finally had service for a few months, it's been AWFUL. Our bins are typically left 1/3 full, they won't take ANYTHING outside the bin, EVER, and our bins are usually blocking our driveway, if they even make it back onto our property! It's not uncommon to find them half down the street and knocked over. NEVER HAD THESE ISSUES WITH WASTE MANAGEMENT. The bins you receive as their default size are SMALL; I've called 3 times to try and upgrade to larger bins and have never spoken to a human. Their website is awful and doesn't do anything. You also have to pay 3 months in advance. Needless to say, we miss WM and really hope our city doesn't renew this contract. Get it together PL, all the negative reviews don't lie! read more

Pathetic customer service. As other reviewers have mentioned, the staff is beyond rude. Called them to cancel our service and they need 45 days advance notice. Don't understand why - as if they're only coming to our community for picking up our trash. On top of that they didn't even point it out until I called again to clarify. The lady was pretty rude in her response. Few days later, I went to their barrington office to drop off an old electronic device and they simply denied taking it. When I told them it's not in the prohibited items list on their website, the lady asked her co-worker who said yeah we don't take it and rudely asked me to put it in trash. Wow. Here I am trying to follow the rules and they're straight away telling me to let it go. Give me one reason to support this local business. Zilch! read more

So my neighborhood just switched to Praireland Disposal and their website does not work and cannot get in touch with anyone. I am assuming some day they are going to want to be paid and my garbage is not going to be picked up. This is absolutely ridiculous that they cannot be contacted by someone whop just wants to set up payment so their service is not interrupted. read more

Its been a year and I complained many times. Today was the last draw. Im tired of them not picking things up. The garbage kid make his own rules. read more

Exellent staff and customer service. I recently needed a 20 yard dumpster for my renovation and they were reasonably priced and very friendly to work with. The dumpster was clean and in excellent condition. Of the three dumpsters I ordered for this project, Prairieland was by far the best of the company to work with from start to finish. Thank you Ken for working with my contractors in placing the dumpster where they asked and onto wood which prevented the dumpster from damaging my asphalt driveway. I would would recommend anyone to use Prairieland for the project. read more

Horrible experience so far. In Crystal Lake we are allowed one large item a week and thats exactly what I had. It was 1 measly board from an entertainment center leaned on the garbage can. I get back home and it was just thrown in the yard when the garbage was picked up. I called them to voice my complaint. They picked up the phone and said "What do you want now?". This is the first time I have ever called this place! That is no way to treat customer. She then proceeds to tell me that there is another truck that comes and picks up the larger items and it should be there later. If not call back Monday. That was probably a lie too as it was 5 minutes before closing time. I got back home late that evening and it was still laying there in the grass. I would stay clear of Prairieland Disposal if you can. read more

Prairieland has been great to deal with. I am renting a small dumpster for my home improvement projects. Anytime I call to have it emptied, staff has been friendly and easy to deal with. They are on site within a couple of days to empty the dumpster. Drivers picking up weekly refuse do a great job as well. read more

I cannot be more impressed with Prairieland Disposal Services. They even take my organics and food scraps like chicken bones, weeds, dog poo AND kitty litter and turn it into compost! I would not even place them in the same class as their competitors. I get a human answering my calls every time (try that with Waste Management). They never ever say "no" to whatever request made of them, regardless of the "Rules." I am never ever leaving North Barrington unless its to another community serviced by Prairieland! read more

Nothing but problems since they have Advance Disposal do their "sometimes pic-up" , tried talking to their customer service, lady acts like I'm bothering her,DONE with this ,6 times they missed recycle bins, but wanna charge me 25 dollar service fee extra. read more

The woman who answers the phone for this company is very unprofessional, she is extremely rude. This is not the 1st time i've delt with her. Today i called, waited over 20 min. before she answered to tell her the garbage was not picked up yesterday & was wondering why? After all my bill is paid up for the next 2.5 Billing cycles (1 billing cycle is 3 months) First before i could speak to say my address, i hear her say she's not a mind reader.....WTF. She said it was not that, basically she was blaming us for when we put the garbage out......I explained it was put out the night before & it appeared our neighbors was not picked up either. She screeches back with "I can't do anything about theirs just yours" then she asked "did i look to see if the garbage was still there?" ...WTF. Obviously, she thinks were idiots. I told her yes its all there & same with the Recycling..... I told her i was not trying to be a bitch......we are on a little frontage road & assumed they just forgot us all, like i said neighbors were not picked up either & once again the "I can't help them" She didn't even listen. She needs a personality adjustment or maybe a new job.......... read more

We use Prairieland for garbage and recycling. We have not had a problem with Garbage pickup (This is why they get 2 stars). However, we also use them for yard waste pick up. The reason I am giving only two stars is for the poor costumer service the past two years. Last fall season we found out that they provided yard waste pick up and paid the full amount for only 1 month of service (Full price is for April-November). Side note* They could not give us a discounted price of coarse for just the 1 month. Well we had the same problems this year as last fall, even though we signed up earlier this year...... For the last 3 weeks we have consistently called Prairieland Disposal only to talk to a different person each time and get the same run-around as we did last fall. Our leaves have sat in leaf bags for 3 weeks at the end of our driveway!!! We were told on MULTIPLE occasions that our pickup wasn't on Tuesday it's on Wednesday. The next day we would call and tell them our leaves weren't picked up and they would say... "your pick up isn't on Wednesday it's on Thursday". Every-time we called they would tell us a different day... Finally I told my husband just to leave the bags out there for the week and see what happens. Of coarse no pick up! So when we called again they tried to tell us a different day we said nope that's impossible our leaves have been left out for an entire week. They then blamed the driver for not stopping at our house and told us to call the next day if they weren't picked up. Well we have done this for the last 3 days calling them every morning telling them our leaves weren't picked up. Of coarse not once has there been an offer to reimburse us or anything for this! Today, I had my husband call and tell them to pick up our leaves and refund us the service fee. Still haven't received the refund and our leaves are still sitting at the end of our driveway! This is terrible customer service and when someone pays for a service they should get the service! If you can't provide the service you should be upfront with the customer! read more

Hi Mary. The other day my wife and I closed her business. (No customers). We had to take down her sign which was mounted about 3ft over her doorway and weighs 50lbs. We were having a hard time lifting it to pull it away from the brick wall. We tried many ideas to accomplish the removal. None worked. Then our new hero appears. His name is Chop. He was driving a flat bed truck from Prairieland Disposal. He came to see if any items were leftover from our closing. He was interested in few items, good for him. He could see that we were struggling with the sign. So he offered to help us remove the sign. He backed up to the building and used it as a platform to stand on and raise the sign. He made it an easy job from a one that we were struggling with. He saved the day. He didn't have to do anything, but he did. Thank you Chop. And thank you Prairieland Disposal for having this class of people in your company. Yep, Chop is a hero in our book. We will do business with Prairieland Disposal and is highly recommended. Thanks again. read more

I have used Prairieland for years. They have always done a super job and respectful of my property. I like that they take pride in recycling. The office staff is friendly and helpful. read more

Poor customer service. Prairie Land will not return phone calls, answer email, nor issue a refund. We moved out of state three months ago and had paid in advance for services--yard waste and waste pickup. Had no trouble getting a refund from Waste Management for services paid in advance after Port Barrington awarded the contract to Prairie Land. Very disappointed :( !! read more

Their bookkeeping sucks! We always pay our bills on time. However, there have been multiple times when they haven't acknowledged payment only to go back and say "oh, looks like we did get it." To not have your trash picked up because they cannot keep their recordkeeping up to date and accurate is very frustrating! The lady I talked to on the phone made it sound like it was our fault that our trash wasn't picked up. That too is very frustrating. read more

Friendly staff- owners definitely take pride. Recently dropped a large TV off to recycle and there was a worker who unloaded it from our van quickly and cheerfully. read more

Horrible customer service! This company will not go out of their way to help the customer, AT ALL! In my town we are stuck with them until the contract is over. So Prairieland Disposal Services, who is aware of that fact, are content to just sit back and take money with no concern about customer interest or relations. DO NOT USE THIS COMPANY; they are cheap for a reason. read more

Crystal Lake recently switched to this provider. While they have been prompt in their pickup I don't feel the transition was well handled. The day our cans were dropped off it seemed like everyone on the street just received a random size. I called and was told I was sent information I was to have filled out for trash and recycling can sizes prior to the can drop off. This is incorrect. No such information was sent to me. I asked to have my cans exchanged for larger sizes and was told it would take one to two weeks. It has now been a month and no exchange has occurred (and from what I can tell everyone on my street still has their original cans). It is my opinion that Praireland Disposal was not prepared to take over the pickup for Crystal Lake. Just today I also received a bright pink letter saying I am 'now delinquent' and informing me that I have not made a payment. Well, considering I was never sent a bill, this should be expected. I will contact them tomorrow to rectify the issue; however, I find the situation disconcerting. Someone is obviously mismanaging communication with the newly added customers. I also find it problematic that the letter I was sent contains no information for submitting a payment other than a phone number (there isn't even an address). I tried using the website, but it is not functional for online bill payment in any capacity which I may locate. Further information; I reviewed the transition information provided by Prairieland Disposal via the internet and it clearly states the cans which will be provided will be of the largest size and requests that you contact them for a different size. Why then were so many households provided the smallest cans? In the end, this is just another utility and Crystal Lake went with the least expensive provider, which I laud. The service provided thus far by the office personnel is; however, lacking. read more

Our driver is amazing, Dustin does an awesome job, making sure to wave to my kids each week and even bringing him a garbage truck book. And whenever we are terrible and forget to put the bins out, he will run up to the garage and grab them. Every time I call to pay my bill its handled quickly and easily. When I moved I brought them with me because I didnt want the other local garbage company. Couldnt be happier with a garbage company!! read more

High Way Robbery! I NEVER WRITE REVIEWS BUT THIS AWFUL EXPERIENCE forced me to create an account etc.We just moved in a few months ago into Port Barrington, IL. We were welcomed into the neighborhood with fraudulent charges. We were charged for services we never received. We never once had our garbage taken by Prairieland. We were forced to pay for 3 months for free about 60 dollars. They originally wanted 120.00 for free.Our Realtor and or town Village Hall did not inform us that we could not opt out of this service, we were disposing garbage at our other property. It was a monstrosity dealing with the manager she treats you worse than gum on the bottom of your shoes. She know full well that the garbage cans have GPS chips in them and you can easily track when each can was emptied. SHE LIED and said that for each of those months someone came to empty them. She said she asked the drivers again LIARS!!!! If you don't pay they don't pick up we never payed until the collection notice, we never had garbage in the can they never picked up any garbage. Feels like we were muscled in by a mafia style company.THIS IS EXTORTION. The fee is too little for small claims court, but dealing with that witch just motivated me. read more