We typically stay at Hampton Inn hotels when we are on a road trip. After this stay I am going to…read morere-think that. We checked in for our three night stay. We were given a first floor room near the back door, which seemed odd. Mr. Bee has a Hilton Honors account and we typically do higher floor, but they said this was all they had, yet we had a reservation. We settled into our room, and noticed it was quite dated and we expected better. Our room was near the hotel laundry and there were three vents near our room for the dryers. All day and all night, it sounded like a motorcycle revving its engine outside our room. Needless to say, it was restful sleep. Mr. Bee did inquire at the front desk about the noise, and there was no apology, offer to move us, it was simply yes, that is from the hotel laundry. On the mirror outside the bathroom there is a sticker advising that housekeeping will be done every other day. Yet, in our 3 night, 4 day stay we never got housekeeping services. Again, Mr. Bee walked down and asked if we could get some new towels as we hadn't had housekeeping in, and the front desk staff said well they have all gone home for the day, but here are two towels. Seriously??? Again, no apology. Breakfast was your typical Hampton Inn breakfast, it was fine. The eating area is small and the floor was sticky when walking on it. My tennis shoes stuck to the floor. Just not the level of other Hampton Inn Hotels and we have stayed in plenty. Honestly, I think I would skip this and look for something else in Springfield. We were very disappointed.

I travel extensively for work and stay at Hilton properties multiple times per month…read more Unfortunately, this was one of the worst hotel experiences I have had in years. The room and overall property felt visibly dirty and poorly maintained. I found ants in my room and later observed staff walking around spraying consumer grade bug spray in common areas rather than what appeared to be professional pest management. At no point during a hotel stay should a guest have to worry about bugs crawling into their belongings. What disappointed me even more was the complete lack of follow through afterward. After providing direct feedback during my stay, I was told management would be contacted, points would be added to my account, and that a manager would personally follow up with me. None of those things happened. I understand that no property is perfect, and I generally extend a great deal of grace as someone who travels constantly. However, cleanliness, accountability, and communication matter. This experience fell far below the standard I have come to expect from Hilton.

called the local hotel number to book my reservation because I wasn't sure if I could pay extra for…read morean extended late checkout time. The standard late checkout is 1pm and I needed 3pm. My boyfriend had work meetings until 2:30 and we were in town to close on the selling of my house which was scheduled for 4pm. the time of check in we were informed that all the tvs in the hotel were inoperable and that they were working on applying credits for the inconvenience. We didn't make a fuss, just dealt with it knowing they would give us a credit The following day, while I was visiting family, the staff forced my boyfriend to end his meeting and leave the room at 1pm, even though he explained the arrangement. When I arrived at the hotel I inquired about getting a refund for the $50 I paid for the hours we didn't get and was told that they couldn't refund my money because I had somehow booked through expedia. That's when I found out that all their calls are forwarded from the local number to Expedia. Unfortunately, no one tells you you're talking to Expedia. I even called back to see if there was any indicator that I was talking to another company, there was not. Even my emailed receipt had no mention of it. After finding out they couldn't refund the money I inquired about the credit for the tv issues and they had the same answer, they couldn't do anything because it was Expedia. Which, had they told me that at check in, it would have been frustrating but manageable. However , the fact that I was mis lead by the front desk person, is no okay. At this point I'm frustrated for obvious reasons and the staff, including the GM acted as though I was a problem. If they had approached me with kindness and sympathy for the situation, I would have no beef with them, They are simply the messenger of bad news, but instead I got hatefulness. To add insult to injury jury, the hotel was virtually vacant, there was no reason to push us out early. Additionally, when I called Expedia about getting a refund, they put me on hold to talk to the front desk and the front desk denied my refund. So, you're telling me, they have no control on giving a credit, but they can deny me the refund?

It's clean. Updated contemporary decor. Friendly staff. Reasonable rates. Not too far from historic…read moreSpringfield sites (you'll need a car. Within walking distance to multiple restaurants and shopping areas.

The room was disgusting. At some point before our stay on 3/14/2026 someone had spilled something…read moredown the side of one of the beds/night table and it was left for us to find. We pulled out the nightstand and it was clear that they hardly ever dust or vacuum behind it. There was still the used soap left in the shower from the person before. The bed closets to the window was broken-as in you could see the deep dip in the bed just by looking at it. You could feel and hear every single spring in it. They couldn't move us to a different room and the while the woman who came to clean our room again was very nice and apologetic, she literally just wiped off the soiled bed duster instead of changing it. We spent over an hour looking for an other place to stay as we were in from out of town for our son's birthday, but sadly there was absolutely nothing or we would have left. The woman who cleaned our room did comp us $28 at checkout the next day (off of $190 one night stay) as that was all she had the authority to do and told us the manager would be reaching out to us. No one has contacted us and no further refunds have been given. The hotel as a whole is extremely run down and dated and to charge what they do to begin with is outrageous. Avoid at all costs.

Big yikes from me on this one. Stayed at Country Inn & Suites by Radisson, Springfield Southeast,…read moreand honestly... I wish I'd just trusted my gut and booked somewhere else for the same price. Because yes -- there are better options out there in the same range, and I'm kicking myself for not choosing one of them. Let's break it down: The beds? Smelled off -- not musty, not fresh, just that unwashed-laundry scent that makes you second guess everything. I literally felt grimy before going to sleep and even more so waking up. My coworker found blood on their sheets, and that sealed the deal. Lighting: Barely there. I'm convinced it's dim on purpose so you can't inspect things too closely. Charging situation: No USB ports, only old-school plug-ins. It's 2025 -- do better. Thin walls: You'll hear your neighbor's whole convo, whether you want to or not. Bathroom: Nothing special. No vent, and the same mood lighting as the bedroom (a.k.a. "please don't notice the corners" lighting). Breakfast: The eggs taste like they were scooped from a carton, cereal is forgettable, and juice is the only thing mildly enjoyable. Honestly? Skip it and DoorDash something better. Now to be fair -- the front desk staff were sweet and professional. Super kind and helpful. That's why I'm even giving this place two stars. But overall? It's just not worth it. For the same price point, you can find cleaner, brighter, and far more comfortable stays nearby. Save yourself the disappointment and do your research -- I wish I had.