Great folks to work with. They take time to analyze your condition and, unlike some therapists,…read morework without generalizing your symptoms. They treat you, not just your problem! This I found to be refreshing. I've been through a slew of therapists since coming down with long hauler covid, and this group was by far the best. I wish they could do my respiratory therapy, too!

Today I was scheduled for my first appointment to get my shoulder looked at as I have been in pain…read morefor months. I tried self medicating myself through videos online with physical therapy but it wasn't cutting it. I looked online and saw this place was rated very well and decided to give them a try. I arrived today at the Bonsack location and was not able to be seen due me not having a referral from when I saw my doctor back in December. The issue boils down to a lack of communication through appointments because I was never notified to bring that information. The only information they said I could bring if I could get it was my X-Rays from my shoulder area but if not they would reach out to Carilion and get them. I had already taken time off from work to be seen today and I'm told that I have to reschedule until I get a referral from my doctor. I just don't understand for the price that I would've paid to be seen that someone on your end cannot reach out to my physician and confirm the validity of my statements.

Front desk clerks are rude. I had to call several times to make an appointment. According to the…read morefront desk clerk they put my name on the waiting list but they never called me back. Also they charged me $35 more than my co-pay. When I asked the front desk clerk about the over payment she got annoyed. I still did not get the refund from their office, it has been over 3 months since I went to that office.

Dr. Farmer was the surgeon who did my surgery. Very nice man with a great bedside manner. I have…read morehad problems since my surgery and my knee doesn't bend any more and seems worse after the procedure . Now I have white thread looking like material protruding out of my scar. Surgery was in May. I called office and the nurse told me that it wouldn't have anything to do with my surgery and I would need to go to urgent care. I asked is it dangerous and she stated well I can't tell you that only urgent care can inform you . So I asked again so this wouldn't be a follow up to my surgery because I have had problems since I had it done and she states no. The office has screwed up 3 appointments of mine as well. I showed up for an appointment and first they say or you have no appointment today and I said yes today is pre- op appointment and the front desk tells me well Dr. Farmer is off today so you can see PA. I should of realized then not to go forward with surgery . Even though my knee was killing me and I had a torn meniscus (which wasn't fixed during surgery , PA stated they didn't need to as it wasn't in the way with my knee), my knee cracks, grinds and pops when I try to bend it and I can't get past 50 degrees. The office won't assist you in getting an appointment and urgent care isn't that great either . First time I went to there I was told nothing was wrong with my knee. Even though my knee popped very loud and I dropped to the ground . I'm very disappointed over this whole ordeal. Depressed is a under statement .. don't go to this office . Dr Farmer did a manipulation and knee works wonderful . I informed Dr Farmer of all my concerns and he addressed all of them and everything was fixed !! Thank you Dr Farmer. I should of been more informative with you in the begging and expressed issues that arises.

Dr Davison...The Best! She is very knowledgeable, caring, and listens! She has helped me greatly…read morewith a couple of issues. I had no idea what a difference straightening four hammer toes could make in my life-and it's done in her office. I trust her completely.

I went for plantar fasciitis over the summer and needed copies of my x-rays. I call 9/5 and paid…read morefor a disc and they said they'd call when they were ready. I went in to pick them up and one of the receptionists (far right) claimed she called and left a message. Funny to find out I pulled my verizon call history and had no missed calls from them, although she insisted she did it. Turns out the system lost my x-rays so they were willing to work with me and scanned me again. When I went back into the room they had me marked down as my right foot although I've never had issues with the right and when I went, my left was the only one evaluated. They did the scans and told me to wait back in the waiting area. The entire time I was waiting, the same receptionist was making sly comments about it being my right foot and that it even said that in the chart. I'd understand if my right foot was affected in the past but it's always been my left so that must've been the nurse/Drs mistake which is a common mistake when charting notes. I tried to stay friendly and even told them to have a nice day when they handed over the disc and the receptionist just said "uh huh" as I said it. I honestly don't know how she is staffed at the face of the office. She is very unprofessional and unpleasant. Definitely doesn't have patient care in mind. Will never go back there and will steer people away. It doesn't take much to just be a nice person.

In my opinion Dr, Kasmer is one of the best Orthopedic doctors in the area. He is responsive,…read morecaring and is amazing at what he does. He has helped me so much in dealing with my back/spine issues. I highly recommend him.

If you don't read the rest, hear this: Tyler & team are hands down the most wonderful people to get…read moreyou back together after injury or surgery. If you EVER need PT, I highly encourage you to visit them! 3/22 idiotic split second that led to a knife injury 4/5 surgery to repair nerves and tendon 4/7 splint placed 4/11 first PT session with UPT I made the CHOICE, because in healthcare you NEED the power to choose, to go to UPT. Tyler has helped me after injuries and surgeries before. For me, the choice was easy. Go somewhere I trusted. See someone I trusted. See someone who knew me. Be in a place where I can feel confident in the care and guidance I receive and truly feel 'seen' as a patient. More than ever before I'm willing to put in the work. More than ever I have to 100% recover from this. It's my hand. It's how I work. It's how I ride and listen to my animals. It's how I type a pub out each month, and so much more. It's the hand I hold my husband's in But Tyler also knows me well enough to know I'm impatient and eager to heal. And he's smart enough to call me out on that. But today. My god... Today Tyler told me he felt I had a really good prognosis. He told me I have a really good chance of healing safely, fully, and recuperating my left and right side (overuse after injury to left). I'm going to come back ready to work, and lift weights, and thrive! 6 days post op my physical therapist made me feel good about the future, something I've been waiting 20 days for. UPT is healthCARE

The good news is that everyone, from the therapists to the receptionist, was very upbeat and kind…read more All therapy appears to go on in one huge room, which kind of gives an assembly line effect. Most of the pts are men, and sometimes there's a bit of a boys' club ambience. In addition, I often shared my therapist with another client during a session. I was not really comfortable here, so I returned to a therapy center I had used at least twice before.

Jeff is super reliable and helpful. he helped me out of a really tough spot with a plumbing issue.read more

From the owner: Need a reliable, adaptable, and efficient handyman with a touch of healing? Look no further than…read moreJeff in a Jiffy. I am a licensed doctor of physical therapy, and offer a unique combination of home repair services and/or personalized physical therapy care. With extensive education and a commitment to excellence, I am dedicated to providing top-notch service that you can depend on. Experience the convenience of having a dependable professional handle your home maintenance needs whatever they may be, while also addressing your physical health goals. Call us today to schedule your appointment.