Fast and to the point! Got my son treated for strep just in time to catch the plane back home…read more 10/10 recommend.

If you ever find yourself in San Juan and need care call Dr Torres! Almost made the mistake of…read moregoing to an ER which apparently is not great for tourists but found Concierge Health and was seen quickly online with meds sent to a pharmacy within the hour. Already feeling better!

Pros: *I didn't have to wait long from check-in to getting…read moreplaced in a bed. *My second doctor truly seemed to care about my well-being. *They were extremely thorough, running all necessary tests and CT scans to get to the root of my issue. *clean Cons: *The nurses had zero customer service (i really do appreciate 2 of them i had). They would pretend they didn't understand me, say they'd be back and wouldn't come back, and they (also the first dr) let me sit in pain for SIX HOURS before finally treating my pain with something more than ibuprofen. *After finally being treated for pain, I specifically asked them to put in an order for my next dose of medication in advance so I wouldn't have to suffer again, but they didn't. Instead, I had to keep BEGGING for it, and they acted as if I was bothering them--I didn't want to have to beg or bother them while working! Each time I would wait about 3hrs in pain again before getting more pain medication. ***** IMPORTANT: I'm so glad I brought my own blanket because in their ER, you only get a cot and a sheet--no blanket, no pillow--while being in close proximity to others, including people who were coughing. *My first doctor was short with me and rude. I have my reasons I believe she was like this but I won't speculate. Overall, I'm grateful for the thoroughness of my second doctor, but the lack of care from the nursing staff and the overall treatment left a lot to be desired.

This hospital is horrible , nurses are rude. I came in with my wife and 2 year old they gave us her…read morediagnosis and they still are saying we need to stayed an additional 12 hours to watch her. When all signs and vitals for her are good. This place screams run up the insurance bill. Arrived at 8pm Wednesday evening and still in here at 9am. Wish I could give this place a a big zero. No compassion . Everyone acts like they hate there job when they've selected this career for themselves

I was vacationing in PR when my 1 1/2 old hurt her arm. She was crying and wouldn't move it. I…read moredreaded having to take her anywhere. I can't speak highly enough for the care she got here. Check in was smooth and easy. Everyone was super friendly and attentive. The Dr. Casanovas has one of the best bedside manners I've seen in a long time! She was very easy to talk to, professional, and kind. I wish I could remember who came in before the doctor. Maybe a PA, or some kind of orthopedic specialist. He was also great! He performed the reduction to put my daughters elbow back in place. He was just as kind, attentive and friendly! I would recommend this hospital to any and all people who are faced with the unfortunate decision to have to take there child to the hospital!

My daughter has a sore throat and I brought her here because I believe it is an infection and we…read morehave been waiting 3 hours for nothing. They keep calling other children but us. This place is filthy and the doctors don't even care!! These are children!!

Horrible care. Apparently staff is not interested in helping you unless your Spanish-speaking.read more

I have to say this place has been horrible. While some individuals were good and caring. Most of…read morethe staff is uncaring, lack of empathy and it feels almost abusive. They look unhappy and it shows. I blame hospital management for not doing their jobs. There's a poster outside from the government and Trump si ending money in the hospital. They should be transparent regarding where is that money going. It's very, very sad.

Enfermeras con mala actitud. No le llevaron alimentos a mi padre una noche ni al caballero que…read moreestaba al lado en el mismo cuarto. Es un servicio pesimo y muy poco profesional. porfavor no lleven a sus seres amados a ese hospital tan terrible!!!!

Yo soy médico con más de 40 años de experiencia nunca en mi vida había visto tal ineficiencia e…read moreineptitud específicamente de la guardia de seguridad y de los que atienden a los visitantes cuando quieren ver a un paciente. Es increíble que no pudieran ni siquiera encontrar el paciente en la computadora aún y que yo le dije el nombre del paciente. El apellido del paciente y la habitación del paciente. Si esto es típico del tratamiento de pacientes en Puerto Rico. Lo siento mucho por los pacientes. Que hay que mejorar empecemos con la estadía en la sala de emergencia de más de 72 horas continuemos con que los médicos que tratan a mi cuñada no quisieron discutir su caso conmigo que soy un médico adecuado, crítico y neumólogo y mi cuñada tiene pulmonía pero a lo mejor yo soy muy exigentes ahora a mis queridos hermanos puertorriqueños les deseo suerte porque buena atención médica no tienen en este país

On May of 2006 we took our 89 y/o mom to the ER for a hemorroid rupture, after 30 minutes of…read morewaiting I had to seek help to get a Dr. because he was on shift change. Nurses took vitals but I had to eventually change her diapers myself. I had to constantly ask the Dr. for information and nurses for help. Nothing Professional here.

My dad died under their care. He had been admitted. His condition was very serious but they didn't…read morehave him monitored. We leave for the night and my dad had a heart attack less than an hour later. He had mine, my sister's and my son's phone numbers all in record and they insisted they called but couldn't get ahold of anyone. It wasn't until the next morning when my son went to see him that we found out that he had suffered a heart attack and couldn't be resuscitated after one hour trying. It was the worse experience ever. I would rate with zero stars if possible.

Pavia Breast Imaging says it's by appointment. And then they take 3 hours to attend you . The…read moreemployees are rude and heaven forbid your appointment lands on their coffee break. Do not reccomend

-10, ese es el rating que le doy a este hospital. A las 3:00am le dijeron a mi hija le dijeron que…read morela van a dar de alta, son las 6:13am y todavía no le han hecho los papeles, el Dr y las enfermeras se fueron a dormir y se olvidaron de mi hija. ahora es el cambio de turno y no saben que hacer. Esa es la experiencia que me llevo conmigo a los Estados Unidos de como Puerto Rico ha empeorado.

Horrible conditions in the emergency room. Nurses work just to get paid. No quality care for a…read morehuman being

This is the filthiest hospital I ever been . Not to mentioned the staff in the emergency room who…read moredoesn't show any kind of professionalism. The personnel, including Doctors show no feelings towards other people pain. The start something and don't finish it, act careless. To sum it up this facility Should be close and give it an upgrade. And retrain the medical staaff on considerations of other.