I ordered fireplace doors, the inside sales team was great, although the installer representative…read morefrom their company did a poor job installing the doors. We went to open the doors and the entire doors and frame fell forward, my son grabbed the unit. The brackets inside were not attached properly, one is basically upside down, very poorly installed considering we paid the installation fees.

We are in the process of building a home and ran into an issue with a gas log unit we purchased @…read moreDixie products ( Too many btu's for the area). I contacted Kevin @ Dixie Products and explained the situation as we were well beyond the 30 day return period. We received exceptional customer service and were able to exchange for another product that would meet our needs. I highly recommend Dixie Products. We have purchased numerous gas logs from them over the past several years and have always received quality products and quality customer service!

Coil spring that supports the operation of our garage door broke Monday evening. Called and made…read morean appointment on Tuesday. Not an emergency so we setup the repair appointment for Thursday afternoon, sometime from 12 to 2. Repairman showed up at noon. He knew exactly what was needed to replace the broken spring that assists the overhead door. Spent 30 to 45 minutes replacing the spring. Explained what he did and was on his way. This was the best service experience I've had in years.

OK people I suggest you give the new management a chance... what a difference. This is a top notch…read moregroup that have done everything they said they were going to do, communication was awesome and the two guys that came today even fixed one of my other eight doors and it wasn't even on their docket.

First off, I should mention that two years ago Rusco did my replacement windows and the process was…read moregreat. Very smooth, great product. Since that went so well, I returned to them this most recent July with an order to replace all my exterior doors and garage doors. Our salesman, Dusty, said that installation could begin on September 15th. Unfortunately, September 15th came and went, and no installers arrived. Dusty called me to tell me there was a problem with the glass I'd chosen on my front door, which wasn't available in the door style I'd chosen. This was frustrating, but understandable. We made new selections and set October 1 as our installation date. Again, the installation date came and went with no word from Rusco. When I called to see what was up, Dusty said that there was a problem with my garage doors and they had to be sent back. I pressed him for a new installation date, which he was unable to provide. He said he would call me back, which he did not. Weeks passed during the period of October through Thanksgiving, where my husband and I would call Dusty frequently to find out the status of our doors. He would bounce us back and forth to call installation managers, and with every different person we spoke to, the details were different. This door has arrived, but this other door is wrong. No one's story matched up. It was incredibly frustrating. Finally, on December 8th (today), I had several missed calls on my phone from an installer who was apparently at my house, ready to install my doors. I was astonished, as no one had let me know this was scheduled for today. I checked my earlier messages and saw a voicemail from the installer, who called me at 9:18 this morning to let me know the installer was on his way. I'm not exactly sure how that qualifies as advance notice, but when I called to ask why this happened, the installation manager was unable to explain, or even apologize. He even tried to say that he'd called me the previous week and left a message (I received no such message). To add insult to injury, the garage doors were STILL not in, and won't be until Thursday. Overall, I am appalled at the total lack of organization and customer service provided me by Rusco, and will absolutely not be ordering from them again.

Your life time warranty on Windows just went out the window in June 2015 when they packed up and…read moreleft their customers high and dry. Dusty could not phone his clients and let them know that Rusco was going out. He never returned phone calls and Rusco took your money and gave poor, poor product and service in return.

I needed to get new batteries in two keys to my vehicle. i received fast service from a young guy,…read moreAuteon, who seemed happy to help me providing exactly what I needed along with a friendly smile! I will return to the shop anytime I need help with auto keys knowing no matter how big or small the repair I will receive the BEST SERVICE! Its so nice to do business with B&D Lock Debbie Sumner Troutville, VA 24175

We get a lot of keys made for his cars and they do a quick and great job. Prices are fair and they…read morestaff js very helpful. Also had a key made for my car and it was much cheaper than the dealer. Ample parking with disabled spots out front. You have to drive uphill to get up to the entrance

Salem Paving did a pretty nice job for a reasonable price. All of the folks that worked for Salem…read morePaving were good guys. Tony the head guy was a really nice person and his help spoke highly of him. pros: Quick to give a quote AAA Rating Made suggestions on insuring water never enter's garage due to sloped toward home. service was completed in 2 days Discount for neighbor referral Have had some hard storms and seems to drain properly cons: The very top of my driveway they ran out of asphalt basically the last 3 ft so does not match up as well. Just not as smooth Tony didn't return my call however I left the message with his administrative assistant and she said she would have him call. Just didn't hear back from him

i always herd salem paving was a good company,so in support of my local business i hired them to…read morepave my driveway.they did a good job exept they left the asphalt to high in front of my garage and now the water stands there and is rotting the frame around my doors.i questioned them upon instalation and was told they would come back and address the problem.the owner came out and told me he would have his guys come back and fix the problem,they never did and when i called again the lady said theres nothing they can do,so when it rains and i open the door to go in or out the water pours into my garage.im not one to write a review on anyone,i would just like to have my driveway fixed properly! after all i did pay them well and in cash,i guess that was a mistake on my part .melissa beckner