I had a brow appointment scheduled for 9:20 a.m. at the Ulta in McHenry this past Saturday. I…read morearrived at the check-in desk at approximately 9:22 a.m. and was immediately told, quite rudely, that my appointment had just been canceled as a "no show." I explained that my appointment was scheduled for 9:20 a.m., which was confirmed both via their text system and again by phone the day prior. I was told I was "incorrect" and that the appointment was actually for 9:15 a.m. I then showed my original confirmation on my phone clearly stating 9:20 a.m., at which point a 9:15 a.m. cancellation conveniently appeared. Despite being less than two minutes late for an appointment that had been confirmed for 9:20 a.m., I was told they could not accommodate me because they were fully booked and insisted my appointment was at 9:15am despite seeing with their eyes, that it was at 9:20am (they did not share evidence that their system actually indicated 9:15am and the individual was very rude from the get go). There was no apology, no attempt to resolve the discrepancy, and no accountability--only repeated insistence that I was out of luck. When I expressed that this was unfair and suggested their booking system needed to be corrected, the response was simply, "I agree," with no further effort to help. The interaction escalated unnecessarily, and the tone throughout was dismissive and unprofessional. This was one of the most rude and unjust customer service experiences I've had. The lack of any type of apology for the inconvenience to me, was icing on the cake. Unfortunately and mysteriously I'm currently unable to log into my account or reset my password; otherwise, I would include the staff member's name.

Sarah has made my experience again for the the first time so much better than where I went before…read more She is very engaged and answers my question and I feel comfortable taking her recommendations on product and style

I've made 2 visits with Ann Marie at McHenry Medspa and am so impressed with the time she has taken…read moreto provide the education I was looking on the services they offer. Excellent Customer service and building a loyal customer before she worries about how much revenue they will bring is clearly at the forefront of her practice. I'll be back!

This place has completely changed my skin and I just got fillers in my lips and they came out…read morebeautiful

Great service! Stopped here on a quick trip and was pleasantly surprised to find out they just…read moreopened. The owner was very sweet and the building has a calm bur professional feel to it. Beautiful space and great prices . Will definitely return if I am ever in the area again.

From the owner: "Glow up with Khush Threading salon! We specialize in:…read more*Eyebrow threading *Eyebrow tint *Eyelashes & eyelash tinting *Eyelash lift *Facials *Body waxing *Henna services Come on in - no appointment needed! Walk-ins welcome for the ultimate beauty experience! Check out our threading work! #KhushThreading #BeautySalon #Threading khush-threading-salon.square.site 2066 N Richmond Rd, McHenry, IL 60051

Just had my first chemical peel/outer body experience with Lavelle Velez! This woman is master of…read moreher holistic craft and an absolutely fabulous human being. The world needs more Lavelle's. Great recommendation Carla Figueroa de Ghanem!! Going back next month!

Just had an appointment yesterday. All I can say is wow! Lavelle is so much more than an…read moreestheticIan! She is a wealth of knowledge and is generous in taking the time to share her wisdom. It is clear that she genuinely cares about her clients and goes out of her way to make them feel comfortable. She takes the time to really get to know the person, their concerns and needs and then comes up with the individualized approach which I so appreciated. She was also very accommodating and flexible in my situation. Her skills are impressive and the products she uses are top notch. Location is excellent, clean and has a lovely ambience. I was very impressed with Lavelle and will continue using her services. Highly recommend.

I have seen Yanelli a few times for a Brazilian wax and she is amazing. She is so friendly, easy to…read morechat with, and is efficient with the wax that the time flies by! Shannon filled in once while Yanelli was out and I can say the same about Shannon. I have seen Autumn a couple of times for a custom facial, and I am so happy with the results. Autumn communicates each step and all the products she uses; it is such a relaxing experience. I've since been given a new regimen to follow, and the team is just a text/email away if you have any questions - which are always answered so quickly and professionally. My skin looks and feels amazing, and I receive a lot of compliments! So happy to have found Esthetics with Me because it is a gem! Thank you, ladies!

From the owner: Guiding 1000+ clients to clear acne & take control of sensitive or aging skin…read more Known for Brazilians that are quick & precise Book & Shop Online!

Marguerite was great . Very good listener qnd also gave me different options. Will definitelyl be…read moreback again as it was my first time here at this location. Very clean company. The bathroom was so clean. I was like wow when I walked in. Definitely got great service.

I highly recommend this place! From cut to style to color they have it and they always bring their…read morebest! My favorite stylist is Fiona hands down. She is kind and incredibly talented. She has gone with me through my hair journey for the last year. She always understands my vision and exceeds my expectations. My most recent appointment we darkened my hair and it came out amazing. I will definitely continue to come back!

I was pretty disappointed with the cleanliness of this salon…read more The price was right and the availability was good but that's where the positives stopped. The nail polish bottle I picked from the wall was sticky (not from nail polish; some mysterious ick). The pedicure chair was ripped and broken. The arm rest wouldn't raise up, so i had a very difficult time getting into the chair and had to straddle over the bowl. Getting out of the chair again was difficult and I smudged my polish. When I asked for it to be fixed I was ignored. I also asked if I could stay in the chair to dry and was told no. The cleanliness again was in question when I realized the disposable flip flops that were put on my feet were not new. They were two different colors and already stretched and bent. Pretty disappointed and I won't be going back.

Terrible and dirty shop…read more I took my 8 year old to have her nails polish and they charged me $50!!! Insane I see the shop empty do they must be hurting for clients and charging crazy outrageous prices to walk in clients. Do not go here they rip you off I do not recommend Bad business

Such a cute salon! As for someone who does not pamper herself enough, after getting my nails done…read morewith Linda... I want to keep coming back! Such a relaxing environment and was very pleased with the service.

Kelsey is great. Enjoyed my visit very much, good selection of services. Liked my facial,…read moreeyelash lift and tint and brow tint.

Today was the first day I went to Ruby's for my haircut. She was very very nice. She did an…read moreexcellent job. I got a beautiful haircut and my eyebrows got waxed and look gorgeous. I will be back.

I've brought in at least five of my friends and relatives in the last year. They do a fantastic job…read moreand the people are nice. Price is really good too.

Kim is great and I highly recommend her! She keeps the conversation flowing which is very helpful…read morein what is already uncomfortable situation, always stopping to make sure everything is good and you are comfortable. I would continue to use her if she was only a little closer to me. I highly recommend you book a month in advance as she always seems booked every time I check her availability. She is sometimes able to squeeze you in, just communicate with her! After the service she gives you a little cup of her homemade solution which smells great and really does help to "heal" the area quickly!

I've been going here over a year now. I started Brazilian waxing for the first time here and will…read morenot go to anyone else. She was patient and gentle and explained everything the first couple of really hard appointments. Now it's a breeze and I don't even dread my appointments! Love her!