Unbelievable experience! Finally a medical facility that places the patient above all! They…read moreactually listen to the patient.

Carmen and the entire team here are great! Highly recommend if you're looking for a new family…read moredoctor in the Lake Cities area.

I was referred to this business and location by my physician for an x-ray. I called ahead of time…read moreto schedule an appointment and was informed they do not make appointments for x-ray visits and it is just walk-ins only. So I came with my infant in a car seat and was told that since I did not bring someone to watch my infant child that I would not be allowed to get an x-ray done. They said their staff would not simply keep eyes on her to make sure someone doesn't steal her! She could sit on the floor, on a counter, in a chair, etc. in their x-ray control room! 1.They do not allow appointments for x-rays. 2.Im exclusively breastfeeding and they are asking me to find a babysitter for an unknown length of time, as there is no telling when they can get me in, during a time of time sensitive feeding for my infant. 3.I called various other imaging centers to see if this is common practice throughout. It is not. In my opinion this is absolutely unacceptable and illogical. This company must be run my men or something...idk! Go to Touchstone, friends!

My wait time was less than 5 minutes with an appointment and the lady who drew my blood was…read moreamazing. I am very dramatic when I have to give blood and she was so sweet dealing with me. Luckily I didn't pass out or get light headed. Win win!

MayHill Rd office trashy, dirty and unprofessional. I was…read moreshocked! In room 3 with dirty gloves and trash on the floor. The tech walked on the gloves and trash. Samples of fluids on the floor and in basket. No concern from staff about the conditions. I couldn't believe the condition. I won't use Quest again and will let my doctor know. Be careful going there.

I came here to do a DOT test for my work they have the time of business as 9 to 5 I got there at…read more4:35 pm they told me they stop seeing people at 4:30 pm this place is a joke if they close at 4:30 pm then change your time of business I work nights and watch my one year old and drop off and pick up my kids so I don't get much sleep I came out of my way to work for this test

Smelled like urine from outside. 10x10 waiting room with 12 people, and I was the only one masked…read more $150 for a Covid test, and they didn't tell me when I booked that they only take cash, not insurance. The tech dropped my (potentially Covid positive) swab behind the biohazard box and said, "Oh, well." So, if I don't have Covid, I probably caught something else.

The actual visit and test was fine, it's getting the results that's difficult. It took calls from…read moremy doctor's office and from me to get the results to the doctor. Solis failed to send the results to me. I called and requested the results, and was told they would send them that day. Three-plus weeks later, I had not received the results. I called again. Had to go through Solis' call center. Takes at least 20 minutes for them to connect me to Denton. Another 15 minutes for Denton to answer. Denton now claims I have to come in to sign paperwork (again) or print out a form from the Solis' website and send it to Solis before Solis will release my results to me. (Other labs have always sent me a copy via mail or email of my test results.) And the staff member I talked with thought it was humorous--actually laughed--that I was annoyed Solis had not sent my results. I won't use Solis again.

This was the best medical experience I've had in years! This was my first mammogram and I had no…read moreidea what to expect, but my experience with the office was outstanding. Everyone I dealt with was very kind, helpful and respectful. I couldn't have asked for a better staff to put my concerns at ease, especially Rebecca! The initial appointment process is not with the people in the office. I received an automated call and text a few days after the referral. The message directed for a call back or to schedule an appointment online. When going to the website, you have to choose your location and choose from 15 min increments for appointments.  I opted to call back, but it does route you to someone who makes appointments for all the locations. I do want to say the woman who scheduled me was very polite and patient, answered all my questions and made sure to tell me things I wouldn't know since it was my first time, such as not wearing any deodorant, perfume or lotion to the appointment.  The Rayzor Ranch location was booked until after the New Year, but she suggested this location because they had openings, including Saturdays! That was so convenient with my work schedule, but I think some of her info was outdated as she referred to this location as Denton Regional (correct address, but it's the Professional Building next to Medical City, Suite 211) and told me to be at least 15 minutes early to my 7:45am appointment. While they are open 7am-4:30pm on weekdays, they didn't even open until a few minutes before 7:45am on Saturday. These discrepancies didn't bother me, but I could see someone being upset/anxious because of it. The website doesn't have these discrepancies.  What I absolutely love is their system automatically reminds you of the appointment via text and email multiple times. My appointment was on a Saturday and I received those reminders the Monday and Friday of both that week and the week before. The reminders also give you the option to reschedule, so I was actually very comfortable making the next appointment during registration, because I knew I wouldn't have to keep track of the dates insurance would cover and rescheduling is so easy. While in the registration process, I heard several interesting things. One was they had some sort of translator that they were using on a phone call- fancy technology. Another, is that someone was paying out of pocket without insurance and it was $72, not bad compared to other medical procedures. Lyssa helped me with the fairly short registration process. There were only 2 slight delays and both had to do with my PCP not forwarding all my information with the referral. They need to scan a physical insurance card and if you are like me, with only a digital one, they will need to text you a link to upload it. The text didn't work after 3 times, but an email with the link worked just fine. The other part was the family medical history, I have a detailed sheet of my family medical history, but I didn't bring it with me because I thought it was sent from my PCP and this made me anxious that I wasn't prepared to go off my memory with only 1 cup of coffee as support. However, she assured me it was ok if I was unsure of ages etc and to just fill out what I could for breast and ovarian cancer. After I entered the 5th family member, she empathetically told me it was enough and that I clearly had a strong family history and should definitely keep up with the annual appointments. This was the opposite of any medical experience I've had in the last 2 years as I have been blown off by PCP's and insurance companies in an attempt to get testing suggested by my father's oncologist. Rebecca was also emphatic about me keeping up with my appointments because I have such a strong family history. I swear, these women made me feel so validated on this topic without any prompting- what a breath of fresh air! They walked me back to a very clean waiting room with multiple changing rooms and lockers to undress from the waist up and put on what is essentially a pancho in scrub form. You put your items in lockers with keys that have celebrity names (I got Lucille Ball) and take the key on a bracelet and wait in a chair. This process was impressively efficient and fast, I sat less than 90 seconds before Rebecca called me and walked me down the hallway to where the scans are done. She had a great beside manner and did a great job of explaining the entire process to me and putting me at ease. She was thorough and did one of the 4 scans again to ensure it was clear, asking me if I was okay and encouraging me throughout. The entire process was less than 10 minutes and completely painless and I felt comfortable and respected the entire time. She was a complete blessing.  After that, I was done and out as the registration process takes care of all scheduling/payment in advance. I received the results via email early Tuesday. I can't believe it was so easy!

I really didn't have any problems I made an appointment…read moreThey saw me within 10 or 15 minutes of my appointment time. Bianca drew my blood and I'm difficult to draw blood from and she hit it the first time. Everyone was pleasant. The office was clean so I had a good experience compared to other places I've been it was a dream.

This office is not professional it is like a bunch of 2nd graders trying to run it .read more

The ladies here are always fun, but don't bother making an appointment. They don't honor…read moreappointments and do walk-in only. So if you make an 8a appointment and 15 people walk in ahead of you...you're #16. We've also had the experience where the doors open 30-40 minutes late because of whatever reason, so it just makes the morning bottleneck even worse.

I made an appointment at the Colorado Blvd. Location for 8:15am. They open at 7:30am. However once…read moreI arrived there were several people waiting there because the place was in darkness. , doors were locked. Apparently this is not the first time this place has not been open for their customers. This poor guy said this is the second time he has experienced this. I don't know if I want to trust them to take my blood and process it for my dr. At this point.

Been going here since I broke my finger 10 years ago. Doesn't matter what's going on, they've…read moregotten me right every time.

Very disappointed. While Dr. Dutton is truly exceptional and has consistently provided…read morecompassionate, high-quality care--always treating patients with kindness and even offering prayers after visits--my experience with the front office staff has been overwhelmingly negative. There is virtually no sense of customer service at the front desk. The office manager, Beth, in particular, has been consistently rude and unhelpful. The administrative team's unprofessional and dismissive attitude has turned what should be a supportive environment into a source of stress. Unfortunately, this has made continuing care at this office impossible for our family. It's incredibly disheartening to feel that the focus here is more on business than on patients. Rather than offering flexibility with payment plans or fair pricing for those without insurance, the practice appears far more concerned with charging high rates than finding solutions. This transactional approach feels completely at odds with the heart and empathy that Dr. Dutton herself demonstrates. To fellow parents, especially in the baseball community: please think carefully before bringing your children here. A great doctor cannot make up for a front office that treats families poorly and prioritizes profit over care.