Expertise of therapists, kindness of all staff, cost is very manageable, timely with appointments,…read morecleanliness of rooms and equipment, caring atmosphere of service, a very positive experience that is generating positive results!

Don't walk, RUN from this place! I called beforehand to…read moreconfirm that they accepted my insurance and that I wouldn't have to pay out of pocket as my insurance card stated . They assured me that my insurance was accepted and that I wouldn't have to pay for my visits out of pocket. I went for my first appointment and thought everything was good. I absolutely loved the physical therapist Jane and set up a series of future appointments with her. I arrived for my second appointment and was told by Robin that because I haven't reached my deductible that I would have to pay out of pocket for each visit but my first 3 visits were completely covered by my insurance. I was a little thrown off by this because it's not what I was told whenever I had my initial contact with them. Because I liked Jane so much I decided to move forward with my 3 visits and was okay with being told misinformation the first time. Now today I arrive for my 4th visit expecting to pay $20 out of pocket since that's what Robin stated would happen. Yet another person told me a different story. Jill told me that my first 3 visits were in-fact not covered and that I would owe the balance on that in addition to paying out of pocket for each visit there after. She apologized for the false information that I was given prior from Robin. She said she saw the notes that were put into the computer and that it wasn't correct. At this point I've been told 3 different stories by 3 different people there and am frustrated with being mislead so I walked out and told them to cancel my appointments. On my car ride home from leaving I received a voicemail from Jill stating that she called my insurance company yet again because I was questioning things. Now she says my first 3 visits are covered after she clearly stated 10 minutes earlier that they were not. I've never experienced such an unorganized misleading establishment in my life. Save yourself the hassle and go somewhere else.

The Centerville in California is great my main complaint and why I am very disappointed is because…read moreMary Capella is leaving the office MARY IS AMAZING AND SAVED MY LIFE. I THINK THAT LETTING HER LEAVE. IS A VERY, VERY BIG MISTAKE TO THE POINT THAT I DON'T EVEN KNOW IF I WANT TO BE A PATIENT THERE ANYMORE IF MARY WILL NOT BE THERE., and I can guarantee I am not the only patient that is upset about this. I own a business and I referred patients there and no one is happy about this decision. Mary Capellaneeds to stay. And I believe that this is the best thing for Centerville clinic in California and the patient.

I had a concern over a "red flagged" result on my blood work. I immediately emailed Dr. Brown and…read morehe replied very quickly and explained that I had no need to worry over this result. His explanation was concise yet he also added that if I still had concerns and would like to speak with him that was possible, as well. Overall, I am happy with my care at the California Office from the receptionist, nurses and Dr. Brown.

I called today, expecting to having to leave a voicemail. I was surprised when Dr. Trotta herself…read moreanswered the phone. I told her that since it was a Sunday, I would be happy to call back during normal business hours. She was very gracious, and said that it was fine and would be happy to answer any questions I had and explain their services. She said, unfortunately she's not seeing clients right now because she is recuperating from a fall. She said she would be happy to refer me to Dr. Webster, a local chiropractor. Dr. Trotta has a masseur on staff, who comes in on alternate Saturdays. She took my name and number to confirm when he's going to be in. He's been teaching massage therapy for 30 years. They offer standard chiropractic services (stimulation, etc.), as well as physical therapy, and hypnosis for smoking cessation and weight loss. She's been in business 8 years. Thorough and patient in explaining her business services, I hope she's in business many more.

After over 14 years in the same pain without resolution I was sent to see these folks. Right away…read morethe front of house staff blew me away. As it happens on my first appt there was an upset patient they were dealing with and an irate lady who wanted to be seen right away and her first appt had been made for a week from that day. The staff never raised their voice, they never lost their cool. They quickly and efficiently defused both situations and it was business as usual within minutes. Next I met Dr Jen. She is AMAZING. She gets it. She truly has a gift- she is able to understand what you are describing it to her and quickly comes up with a theory as to what is causing it. In my case she suspected a miss dx and set about investigating it. That got me in front of Dr Gandhi. In moments he confirmed that this pain is coming from exactly where she thought it was~ he injected it and after 14+ years - there was ZERO pain. This was huge. Now they have done oodles of testing to narrow it down further - and currently Dr Kinback (AMAZING) is tracing the trigger points and injecting them. My point is - these people are their name. They are not a pill farm. They have strict rules. If you want answers - take your pain here. They will get to the bottom of it. All you have to do is cooperate with them. They have your back - literally.

4 months ago, I would have given this office a 5 star. I love the staff and still do. I've been…read moregoing to this office for over 15 years. My doctor was Dr Jen for a very long time. She was fantastic! I've never had an issue once in all the years that I've been going. I never tested positive for ANYTHING and I've always tested positive for my meds (unless I couldn't get them from pharmacy). I got a new doctor, Doctor Mike about 3 months ago as Dr Jen left. I liked him as well. Still do! However, for the past 3 mths, I've tested negative for my meds. Literally, 13-15 hours later and the meds could NOT be detected in a urine screen. How is this possible? I begged and pleaded for the dr to help me figure out why this is happening. I researched on my own. I'm going through menopause BAD. It could be the way I'm metabolizing the medication. Also my PCP prescribed me antidepressants to help with hot flashes. I was on this for awhile but they increased the dosage by like a lot 3 months prior; the same time I started testing negative. There has to be a connection to one of these reasons. I spoke with my doctor and he said he will discuss with Dr. Rao. I received papers in the mail less than a week later discharging me from the practice. I was devastated. They think I'm selling the meds. First of all that's illegal! I also have a good job and I NEED the medication. I called the office immediately... I was very nice (I love those girls over there). I was immediately hung up on. That crushed my heart. I've built a relationship with those people I thought. I emailed the office and I asked if I could come there both in the morning and in the afternoon the day before my next appointment so that I could take the meds in front of someone. I could then take the drug test the following morning at my appointment. That way they could see I'm really taking the medication but the test says otherwise. Would I do this if I were lying? I'm a good person who always does the right thing... or tries like hell to. The paper I received also stated that I could start on Suboxone to help get me weened off my meds, and to call the office for additional details. No one will call me back. When I'm out of meds I will go in withdrawal. I take my meds daily because the pain is that bad. It's truly is debilitating. I'm terrified to face my reality without meds for the pain. I may have to resign from my job over this as I work long hours. I was beyond grateful for their help and I would have never done anything to risk losing them. And to think I would do something criminal is offensive and hurtful. Doctor's are supposed to take an oath to help patient's but they just dumped me for something I'm not doing. Before writing me off, I would love to prove to them that something is off with my testing. Let's figure this out together! I don't blame them for thinking the worst. I'm sure they see tons of deceit hourly. I mean it's my word against a test. The odds are stacked against me. But again, I've been their patient for over 15 years and I've never been a problem. My pain is legit and chronic. I wish they would have worked with me on this so we can determine why this is happening. What if this happens to another innocent person? What if they're discharged without cause? Just be mindful of this. It's a freak thing but clearly this does happen and it's super frustrating. I will find out why my tests are coming back negative, I'm going the distance on this because I'll probably be blocked from all other pain clinics because this is now on my record. When my meds run out and I'm stuck with all this pain, I may even call Channel 4 news. People experiencing chronic pain need to know this can happen to them. I'll be so miserable that I just won't care anymore. Also, from what I've learned, withdrawal can be dangerous without the care, guidance and supervision from a doctor. They instructed me to call their office for the medication (suboxone), which will help with withdrawal symptoms. I called and no one will return my call; therefore abandoning me when this time comes in a few weeks, and I'm terrified. I need to be clear, Pain and Spine aren't falsifying my results. I firmly believe they're really reading negative results for meds on my drug screen. It's either due to menopause, other medication I'm taking OR Quest (company who does the drug screen). The only thing Pain and Spine is responsible for is not allowing me to prove myself, which I could have done very easily. Being right is that important to them and they didn't want me to prove them wrong, which I would have done. It's heartbreaking!