We were having some plumbing work done at our house which is how I got to know the Ferguson name…read more The plumber came here in search of parts for our toilet - which I like to call our "special case" as its low profile-design requires parts not found in mainstream stores and usually has to be special-ordered. I honestly would like to get rid of it entirely and get a normal john to save future headaches! To my surprise, he wasn't able to find this sleeve that bolts the toilet seat to the toilet. See what a headache this commode is? Another issue came up as we needed a replacement tub spout. I figured if plumbers shop here, this must be the best place to get it. Boy was I wrong. EXPERIENCE: The biz is located in a big warehouse in the Kahului Industrial park with adequate parking. It was far from what I expected. The first door I tried to open was locked and I guess was the office. The next door in line was a big open garage-like door which I thought was for staff only but it's the actual shopping area and their stock room. There are no displays or sales associates roaming the floors, just inventory. After finally locating the faucet section, it got even worse as not only was the selection limited, but everything was boxed with very little detail explaining what was inside. If you're looking for screws, nuts, bolts and everything in between, you'll be in mancave heaven. SERVICE: Like Napa stores, everyone is working behind the counter so you'd have to wait in line along with people purchasing items if you have a simple question. What a waste of time. OVERALL: I'm more of a Home Depot/Lowe's shopper where things are clearly on display with associates abound if you need any assistance. And as far as that tub faucet, I found just what I was looking for at Home Depot! Sorry, Fergie.

I received a call from Roma with Ferguson upper management. He was very patient and listened to the…read moreissues we had with both the faucet and show room customer service. He ultimately gave us a credit and resolved the matter promptly which we greatly appreciate. If our showroom rep had called us back as promised (or when she returned from vacation) with an update, this could've been resolved sooner. Roma could teach a Masterclass on customer service.

I am currently upgrading my bathroom and was out and about looking for supplies and hardware…read more Luckily, I stoped by Pace/Premier Bath & Kitchen on Maui and met Sally Chase who is their showroom consultant. She helped me tremendously by giving me suggestions and showing me different options in their showroom and online. I felt like I was in good hands due to Sally's vast knowledge and expertise in assisting me with my small project. Mahalo!

One of the best customer service experiences I have had in a long time!…read more My husband and I were next door at the Benjamin Moore store when we noticed PBK. We needed plumbing fixtures for a kitchen and bath remodel, so we decided to walk in. Kalei greeted us and was happy to help us. She walked us through the store to look at the wide array of floor samples. She was very organized and listened to what we needed. Kalei emailed me a "wish list" based on the fixtures I liked. The wish list included the item information, prices, and full spec sheets. Kalei also researched and provided options for sinks, based on specs I gave her. Once I got home and further thought about it, I decided I wanted all brass faucets, so I emailed Kalei to ask if she could get specific brands. Kalei did not bat an eye. Her only concern was me being happy and getting exactly what I wanted. Thus began several weeks of Kalei giving me options and me making decisions. She was patient, helpful, and understood my preferred style every step of the way. When all was said and done, I had a wish list that had everything from a toilet to a beautiful kitchen faucet. Kalei was clear regarding what was in stock in their Maui warehouse and what had to be ordered. We ran into one challenge--the kitchen sink I selected was backordered by the manufacturer. There would be a 2.5 month wait before it could even ship. Kalei went above and beyond by checking with another warehouse, which had the sink! She was able to order the sink through them, rather than having me sit on a back order list. PBK has something for everyone. The customer service I received from Kalei was fantastic. If you want someone who will truly help you get exactly what you want and if you want a wide-variety of options, go see Kalei at PBK.

AVOID CERAMIC TILE PLUS. Alison (Store Manager and my Account Manager) didn't inform me that by…read moretile was backordered. I flew to Maui to supervise and coordinate the tile install only to find out the tile hadn't even shipped yet. This delay cost me over $5,000 plus my time and a loss of 2 months of rental. In addition, one tile I ordered was so backordered, I had to delete my accent feature. A simple phone call was never made, nor an apology. Go somewhere else that cares about you and your needs.

BUYER BEWARE. We picked out a granite slab last year while on island. We hired Ceramic Tole Plus…read moreto fabricate the granite. Not only did we not get the correct granite, the fabrication job was horrible. We talked to the owner and we're offered a 20-% discount for another counter. We hired NEXT LEVEL to replace our countertops at a better price as the 20% discount that was offered from Ceramic Tile Plus. If you don't care about the look of your counters, hire Ceramic Tile. If you care about the quality of work hire another company.

What a great contractor! Kurt Duval is the owner/operator of Duval Tile & Stone. Kurt is fully…read morelicensed and insured, and his company has been operating on Maui for over 17 years. Kurt's level of care and commitment is simply unparalleled, and his work shows the highest levels of experience and skill. He is very passionate about his work and a true artist in his field. Moreover, he is an extremely nice guy, and his rates are very competitive. Duval Tile & Stone recently tiled the entryway to our townhome in Wailea as well as a very large lanai in the back of our unit. When our unit was built in 2007, the cement pads laid by the builder were not level or "square", and over the years hairline cracks had developed in the cement. To ensure that the new porcelain tile that Kurt was installing for us would be level and resistent to developing cracks in the future, he had to do a significant amount of remedial work to level the cement pads and seal all existing cracks before laying any new tile. The best part about hiring Duval Tile & Stone is that the owner, Kurt Duval, actually does all of the tile work himself. Typically, you will only see the owner of a tile company two times: 1) when you get the initial bid, and 2) when you give him the final payment. That is definitely not the case with Kurt Duval. He is on the worksite EVERY DAY, doing all of the work himself. Why? Because he wants the job done right! Kurt's work ethic is truly amazing in this day and age! So, how did it all turn out? Well, Kurt did a wonderful job in installing all of the tiles. And, by the way, everyday he left the worksite neat and clean. Professionalism, integrity, and craftsmanship -- this is what Kurt Duval brings to the job. Needless to say, my wife and I are delighted with our new entryway and lanai, and we will definitely use Duval Tile & Stone for any future projects. We highly recommend Duval Tile & Stone!

Kurt is doing his second project for us, remodeling our guest bathroom. In 2010 he laid our entire…read morefirst floor and stairs to the second floor with travertine. I marveled at his conscientious and skillful approach to carefully prepare the surface before skillfully laying down the travertine tiles. He also remodeled our master bath. He is taking the same fastidious approach to create a guest bathroom that is not just functional, but also a work of art.

Jordon and his team at Eurotech provide excellent service. They are polite, accommodating and very…read moreprofessional. Our floors look like brand new.

We had Eurotech come out to clean and seal our kitchen countertops and the countertops in 2…read morebathrooms. The technician, Jordan, also cleaned and resealed the tile in the master bath. That bathroom has a pebble stoned floor with light grout. We have never been able to clean it properly. Jordan worked so hard and did a beautiful job. He was also one of the nicest workmen we've ever had. Thanks Jordan, and Eurotech!

Picked up a beautiful handcrafted bowl. The colors, and the craftsmanship are amazing.read more

We can't express how happy we are with the three sinks we purchased from Albert Molina. They are…read moreextremely beautiful and showcases his detail, and exceptional creativity as an artist & designer! Albert was nice enough to have us visit his shop and graciously explained the process from beginning to finished piece. We have a much better appreciation for the amount of time and effort spent on every unique piece of artwork. Hats off to his entire team, what a great asset to the Wailuku and Hawaii community! Buy local and support our local artisans.

These ceramics are truly unique! Years ago, I bought a small turtle tile and a a larger pineapple…read moretile. My brothers envied them, and when they finally vacationed in Maui, they bought their own pieces. Haha! We have now bought a very unique Pineapple Vessel Ceramic Sink! We love it! Something to remember happy times in Maui!

Maui Ceramics is a treasure in Waikiki!! Beautiful artesian crafted works of art!! Amazing hand…read morecrafted sinks and much more!!!

FALSE LEADING PEOPLE TO THIS STORE IS ILLEGAL!…read more It's pretty stupid to advertise something on the ALAMAHA ACE HARDWARE website location when an item is not available to purchase (but shows plenty in stock). When you arrive to the store they tell you, "oh I don't know, the manager sells it, I don't know what time the manager arrives, he sells a little bit at a time." If that's the case, why does this store advertise on the website "available to purchase in store" if they're going to discriminate and decide who they want to sell to? False leading people into a store is ILLEGAL when the product isn't even available to purchase. False ADVERTISEMENT & WASTE OF TIME. Store policy has no respect for people's time & fuel prices.

This Ace Hardware store is much more than a hardware store! I don't really ever come here for home…read moreimprovement type of things like tools and paint -- which they always seem to be pretty well stocked on. I actually come here because within the store, you'll find a whole array of kitchen items and gadgets tucked away in a little corner. Growing up, I remember it used to be stocked with THE cutest Christmas items and decorations. I can't remember when the transition to kitchen goods happened, but adult me thinks it's great, lol. There are small appliances, high-quality knife selections, wooden utensils and plating, pots, pans, decorations and basically all the essentials that you would need for your home kitchen! You can also find some things here that you wouldn't normally find in other stores like an Ooni pizza oven, Japanese knives, and pretty tea sets. The ladies behind the counter are always so nice and helpful. On my last visit I was looking for items for an event and while I didn't find everything I needed, I found some cute bamboo tongs that were priced very reasonably. Other than the hardware, definitely stop in here sometime if you're looking for some kitchen goods too or maybe insulated Yeti bottles which line the wall at the entrance.