PLEASE NOTE: This review is based on a restaurant experience here…read more
If you read my reviews, you will know that the Marriott franchise, is one of my favourites when it comes to hotels, so when I was stuck in Liverpool not knowing where to eat Gluten free, other than Pizza, I decided to call in here after a positive phone call. I feel the phone call could of gone better, as they had to phone me back to mention if they did serve Gluten Free but they did state they were busy, and when they contacted me back stated they could do me many things.
When I arrived, I was told the chef would sit down with me however I did have to wait quite a while, without being served or offered drinks but he eventually came to me and told me that he could make me anything I wanted, I asked for a risotto which I mentioned on a phone and when I come in but he mentioned that he had struggled to source down Gluten free risotto, so he came back and I asked for Fish and Chips with battered GF fish.
I had long waits between him coming to me and trying to sort it out, nervously having to plan a backup plan if he couldn't do it, but the chef told me that he would make it for me as he had found some Gluten Free flour.
I was attending this with 3 of my friends, he didn't give them a look in and they had to wait for quite a while to get served as well, finally they went to the bar after I was sorted, being disappointed he didn't take their order as well as mine.
From when I arrived, it was nearly 2 hours of pain, waiting for my food, The Chef never shown his face after this wait, as I was angry, I was never warned about having to wait this long, normally you get warned to have to wait half an hour but have to walk so long that your friends who you ordered about 15 minutes before, have finished their meal and beyond is just unacceptable.
If I wouldn't of had to pay upfront, I would of defiantly left. When my food come, the fish was barely battered and the chips tasted undercooked, the skin was still left on and they just tasted weird and horrible.
As I was leaving, the chef sent down (still not showing his face), a gluten free cake and cereal bar to try and make up for it, but I had to wait, for inedible food, while going through the torcher of starvation and watching my friends eat every bite from their plate. The cake he sent me, must of been left out from breakfast as it was as hard as rock, and could of been used as a brick/ The Cereal bar wasn't that better either,
Since entering the building, I had to wait 2 hours to have my food, by the time all my friends had finished. I was charged 10 pound and to be honest it was really a small portion and not what I asked for, I didn't want peas and the fish wasn't really battered, it was all inedible. This experience is probably one of my worst, it was torcher and having to splash out my time and money on this, I had to go out somewhere else to eat!
Marriott has just lost a loyal customer to their brand, this experience was no where near the quality of a high end hotel like Marriott. To be honest, I would be angry if the Head Chef worked in a Mcdonalds, never-mind in one of the most prestigious hotel brands in Britain and throughout the world!
