My greeting was less than friendly, my flight got in later than expected, so instead of coming in…read moreon Saturday evening I got in Sunday early morning. I was first told I was noted as a no show, then told I couldn't check in until 3pm (after the long flight and no sleep in 24 hours this was unacceptable). Then was told I could check in if I pay for Saturday night as well, being too exhausted I didn't care especially since I had originally booked for Saturday anyways.
All 3 of them watched as I struggled with my bag (which had a broken wheel). There is a door you have to pass through for the elevator and it didn't open automatically, (they should either remove it or provide a means with people toting luggage it's nearly impossible to hold a door open and drag things thought)
The room was horribly small, barley could fit in my luggage.
I got 3 hours sleep, it was loud and since there was no "do not disturbed" sign to place on the door I was continually woken with numerous requests to make up my room (which I just checked into). I. Then received an emergency call from home and had to leave. I called to cancel the rest if my stay and had to pay for not abiding by the 48hr, I asked for some leniency, she said I needed 48hrs, clearly not understanding this was an unexpected emergency.
I'm saddened this is part of a Hilton and clearly they prove being any sort of "priority member" means noting. (I called Hilton and they said I had to deal directly with the hotel).
Advise I should have listened too; stay closer to Oxford Center so you can also walk around and have plenty of food options. Because I was loyal to Hilton I ended up in this dreadful place.