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    Premier Physical Therapy, Inc

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

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    12 years ago

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    Kennedy White Orthopaedic Center - I had a minor procedure for Dupuytren's.

    Kennedy White Orthopaedic Center

    2.4(103 reviews)
    0.8 mi

    I am beyond grateful for KWOC's exceptional team & facilities which enable them to diagnosis &…read morerecommend best option(s) to restore patients to good health as quickly as possible! Their medical team & office staff are pleasant, kind and listen well. Huge TKU's to: (1) Scott Talbert, PA-C for Dr. Patel, for being candid: do carpal tunnel surgery on both wrists NOW or suffer permanent damage! (2) Cassie Gruber, PA-C for Dr. Moustoukas, for setting my mind at ease by explaining the benefits of Dr. Moustoukas' most-current approach; and (3) Dr. Moustoukas, an expert physician who remains current on best practices so that we - his patients - can benefit from faster recovery times and efficient PT. I highly recommend Dr. Moustoukas, Cassie and Scott and their supporting KWOC team.

    I was originally referred to the office for a particular physician. It was over a month and I had…read morenot heard anything, so I initiated another call to find out what was going on. I was told that my insurance never called back after more than 1 attempt to reach them. After speaking with my insurance and the way I was treated on the phone, I believe that a call may never have been made to my insurance. I spoke to Carol at this office and now I'm not sure that I want to go for the office visit. She was rude, confrontational and hung up on me, twice. I filed a complaint with the office, so I will see where that goes. If I could have given less than a 1. I would have done so.

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    Kennedy White Orthopaedic Center

    Kennedy White Orthopaedic Center

    1.9(17 reviews)
    0.4 mi

    Where do I begin? Do not go here as a new patient. This place can't handle the patients they have…read morenow. You will be waiting weeks, if not months for injections due to short staffing and the doctors all going on vacation at once. You have been warned! No problem getting an appointment. Once you walk in, you will see how there are too many patients and not enough staff. The staff is friendly. I will give them that. First attempt at a nerve block injection. First appointment 3/10/26. MRI was ordered and done. 2nd appointment 3/27 and nerve block injection ordered. 4/6 called insurance. Nothing received from doctor. Called doctor and left message. Called again 4/15. Now the ball is finally moving. Injection scheduled 4/22. Had to wait for this date due to everyone on vacation. Almost 1 month for the injection. It gets better! Follow up visit 5/14. I was told I can get 3 injections in 6 months. Great! I was ordered my second injection. At this time, the doctor said I don't need to be seen again unless another injection or anything else comes up. Great!! During this time I have started PT and pain is pretty bad, so I'm using the pain medication. Waiting on the 2nd injection, I run out of pain medication on 6/12. Almost 1 month waiting for my injection. No return call. I have to wait to call again 24-48 hours. I call again on 6/17. I finally get a call back stating I need to see the doctor before I can get a refill! WHAT? If I got my 2nd injection in a timely manner, I probably wouldn't need the medication. The lady now calls to schedule my injection for 7/1. I asked if they could do any sooner since my insurance is rolling over and I have to pay deductibles. I told her to hold that spot in case she couldn't get anything sooner. Received a call today that there were no earlier appointments and the lady I spoke with yesterday booked up the 7/1 date. I now have to wait until 7/29 to get a back injection because yet again the doctors are on vacation. Now I have to pay my copay to see the doctor to get pain pills until my injection. Is this even legal??? After my treatment is completed, I will never set foot in this office again. This is not how you treat your patients.

    I rarely leave reviews, but after multiple visits, I feel compelled to share my experience…read more Unfortunately, my experience with Kennedy White Orthopedic has been consistently disappointing. This was not a one time issue. I experienced the same problems during my initial consultation, pre-op appointment, and most recently. Each visit involved over an hour wait in the lobby, followed by additional waiting once brought back. When I finally saw the doctor, the interaction felt extremely rushed, with little eye contact or meaningful engagement. Equally concerning was the overall lack of professionalism from the staff. There was little to no acknowledgment upon arrival, minimal communication, and the general tone made me feel like I was inconveniencing them rather than being cared for as a patient. I understand that offices can get busy but basic respect, communication, and patient care should never be compromised. If you're looking for a practice where you feel seen, heard, and valued as a patient, this was not my experience here.

    Premier Physical Therapy, Inc - physicaltherapy - Updated September 2026

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