Have had great customer service, enjoy the quality of cleaning, have used them multiple times

We had two rug runners and a large area rug (8x10) that were in need of cleaning. Outstanding pick up and drop off service. The turn around time was extremely fast and rugs have never looked better. The price was very fair and reasonable and would highly recommend their service to anyone in need. read more

This was our second experience with Premier and Trent for cleaning large area rugs. Results were excellent-- Very clean & odorless. Pickup, delivery & placement of rugs were a great addition to the service. Would obviously highly recommend. read more

I had two larger (6' x 8') area rugs with staining from foot traffic and pets. Honestly, I was reaching out for estimates and was expecting a professional cleaning to take weeks. I texted on a Monday morning about an estimate. Premier had someone in the area, and they picked up my rugs that morning and returning them three days later on Thursday morning. The rugs look great, the price was reasonable (and less than having the rugs dry cleaned, as I've done previously), and the speedy service can't be beat. Highly recommended! read more

We had four rugs cleaned and deodorized by Premier, and all were purchased at consignment or estate sales. They came out great! Three rugs were wool and one was wool/cotton blend. He picked up a large rug for us from a consignment shop and dropped it off at our house when it was done in a couple days. That's great service. The other rugs we delivered and picked up as it was easier. We will note the three rugs we got at an estate sale were "basement" rugs and no amount of cleaning will get that basement smell out. They had been in the basement for decades. We gave Premier a try and the rugs smell way better and are very acceptable for our use. We've already had guests who said they didn't smell them. Again, this is a reflection on Premier that they worked wonders on the rugs; we didn't know if they could be salvaged. We highly recommend Premier and suggest you go to them for any rug cleaning. Note: any rug you buy at consignment, resale, or estate sale - get them cleaned no matter their condition as they may have mites, fleas, etc. read more

I needed my Oriental rug cleaned before my husband came home after a double lung transplant. I had to get it completely cleaned not just ran over with a steam cleaner. Premier literally washes the rug! It looks brand new and smells amazing! They also were able to pick up the rug and deliver it for a reasonable fee, I don't live in the Madison area. I could not be more pleased!! read more

Premier Rug Washing - Carpet Cleaning Near Me - Madison, Wisconsin

I'm so happy to have found this great company. We had two rugs cleaned. They came out beautifully, including one which I had cleaned at another company years ago at greater cost and with disappointing results. Trent gives wonderful customer service. We are eager to have our larger Oriental rug cleaned by Premier, and they will pick it up and bring it back, move furniture and everything. read more

I have a treasured Tibetan rug that needed professional cleaning. I decided to call Premier to see what kind of services they offer for my specific rug. I was very impressed with the explanation and the final results that they are well qualified to do. The owner of the business was friendly, patient and very prompt with my quote and delivery. BTW.. I had no idea that there was a place in our area that specifically focuses on cleaning and repairing heirloom, wall and larger area rugs and now I know who to call~ Thank you Premier! read more

I used Premier recently to clean my master bedroom and family room wall to wall carpeting. I found them to be exceptional. From fantastic customer service to sparkling clean carpeting. I have had my carpets cleaned before with very good results, but I feel Premier was a step above. They spent three hours at my home and worked so hard to achieve the end result. They will be my go to in the future. I may have paid a few extra dollars but the results were well worth it. read more

Five stars for this Glenview rug washing company. Old world craftsmanship and modern day efficiency. We wouldn't send our rugs out to anyone else. read more

I have used premier several times. They are prompt and polite. They did a great job on all the rugs including a very heavy wool shag rug and some old family rugs damaged by dogs. I am baffled by the negative review. My experience could not have been better. read more

My experience with Premier Rug Washing was the worst I've ever had with any local business. The owners are not only unethical but liars. They are extremely expensive and charge 5x the rates of other carpet cleaners in the area and did not disclose a pick up fee of $65. A 3 by 8 rug was nearly $150 to clean and other quoted less than $30. They are RUDE, misogynistic pigs that need to fine another line of work than dealing with the public. If you wanted to be ripped and and verbally abused, go ahead and use them. read more

Quite satisfied with the outcome here. My young bulldog decided that he disagreed with one of my area rugs, and let me know accordingly. After trying to get rid of the issue myself unsuccessfully I enlisted the help of Trent at Premier Rug Washing. Just got the rug back after 4 days and the stain is gone and he even fixed a small tear that was developing. Great work and fantastic friendly service. Keep it up! read more

I have been using Premier Rug Washing for close to a decade and am just finally getting around to leaving a review. I am equally baffled by the negative review as every experience that I have had with this company has been nothing short of excellent. When I first discovered them I took a couple of 10+ year old beat-up, falling apart, never cleaned (used in my kitchen) braided rugs in and they were returned looking like new! The gentleman who owns the place has never been anything but professional, fair and courteous - I really have to wonder if perhaps they left the review for the wrong company? read more