Do not expect help to be on its way or a call from Premier Towing and Recovery to let you know they are not coming. My husband and I were waiting on the side of I-5 for over 3 hours. We got a call from one of their drivers that told us they just got done w a job and they are gassing up and headed right over. By then we had already been waiting on the side of I-5 for over an hour, but relieved help was on its way. Another hour goes by I call this place again, because the driver who was already on his way to us should have been there by now. When the unhelpful, unprofessional, and unsympathetic man picked up the phone he then stated NO ONE WAS COMING. He stated they got another job and they called our insurance to tell them they were not coming and they needed to make other arrangements to have someone help my husband and I. Ok so then I loose my cool and ask him, " When did you call my insurance?" He stated about 10 minutes ago. At that point "10 minutes earlier", had this man made one more call to my husband and I to let ya know this prurient information, we could have made other arrangements. However that did not happen and that left my husband and I sitting in the dark on the side of I-5 unaware help was not coming. This man who is suppose to be our help, our life line to help, could have cared less about our well being or about getting help to us. He didn't even have the courtesy to say I'm sorry NO ONE called you to let you know. What if our phones had died and we were just sitting there waiting on Premier Towing and Recovery to help us? Help never came from them and I am in disbelief on the sheer lack of professionalism and compassion this man had. Please do not trust this company and do not expect to get help of any kind. Horrible customer service and shame on them for not showing the smallest bit of humanity. I only gave them one star because I have to give them a star to post. read more