While the customer service was excellent and the staff were attentive, professional, and willing to help, I found the pricing to be higher than expected for the value received. The experience was positive from a service standpoint, but the cost made it difficult to feel that it was worth the price read more

Hate whenever the big dude is at the counter working, he's extremely irritating I always come here to get my pens and the 2 girls that work there are cool. He always says some bs saying don't have any right now & it's always when he's here. Horrible service from the big dude if you come in when he's working the register just turn back and come back when one of the girls are there. read more

They have some kind people here both employees and customers. I always have a pleasant experience when I come here.

Customer service was really bad, the lady working definitely racially profiled me and was also being very rude, as I was trying to be nice as possible so if you're black I'd say just don't go there, also wouldn't tell me when someone else is supposed to be working, mind you this is like a 17 year old little girl refusing to sell me anything and I'm a 26 year old with a mustache and beard read more

This place has the worst customer service! We were sold a vape pen that did not work and they refused to return it. No where in the store is a posted return policy and it's definitely not on the receipt. They told us to contact the manufacturer. I'll never go back here again, ever. They are so rude. read more

We go to this store several times a month. It's clean, well stocked and friendly staff. Lots of hookah supplies and vaping supplies. Plus a small cigar selection. And we've bought quite a few winning scratchers there. read more

Friendly staff and good pricing .. always clean too!! One of the nicest smokes shops I been too.

This place is awesome. I went in for a new coil for my vape and Alejandra helped me out she was really sweet and real knowledgeable about vapes and provided excellent customer service. She helped me pick out a good rig for my bong too. Definitely recommend this place. read more

One star for this business is in fact too many. I've been a returning customer there for many purchases, however today they showed extreme inflexibility and negotiating price for a water product. When my friend girl returned to buy the same product for me, the employee charged her a completely different price. Upon getting the water product home it turns out that it is built poorly, it had not been properly cut and therefore it does not have a clean or smooth draw. Because they did not provide a receipt and it was a cash transaction imagine tomorrow will be very difficult in returning or exchanging this product. Based on my experience of tomorrow I will update this review. However,the star rating will not change nor will I give my business to them. read more

Only place I come for my smokes and scratchers . Your worker Alejandra has the best customer service skills, always making my day or wishing me luck . read more

Worst smoke shop!! My bf bought a bong from here and was so excited! Used it ONCE stg, went back to hit again and it was leaking!! He went it to see what they could do for him and they said nothing! He would have been happy with even a 5-10$ discount! Horrible customer service! And cheap quality products. read more

I went in to get a FLUM vasp. the staff was really helpful in helping me find a coil for my other Vape and pick out flavors... However when I went to check out I noticed that the Vape I bought is $8 more than I paid for it in Hollywood. I don't mean to be cheap but a $8 markup is extremely high for a FLUM Vape that goes for $22 read more

I love this smoke shop , I have been coming here for years !! Thanks to Alejandra she knows just how to help me ! She's very knowledged in all the pieces , I came in for a hookah and she helped me out. I'm very satisfied and will definitely continue to shop here ! read more

I bought a new smok devise and some liquid with it. I didn't realize that it was 40ml nicotine till after I Un wrapped it in the parking lot went right back in and he wouldn't exchange it for a lower nicotine level for me after just spending 100$ in the store 5 min earlier. The girl behind the counter apologized for not telling me that the "salt" liquid only comes in 40 mg but still the guy wouldn't exchange it. Fuckin joke. I will definitely take my business elsewear read more

Actually come here often to get a peach lemonade vape because there the only ones who sell it here, I went in yesterday to buy one and usually I check if the capes work there because I've had issues before. But I didn't this time I kinda trusted the place and the people. Sure enough it was defective it didn't work at all. I spent 30 dollars that went to the trash. So I thought since I come here often maybe they can help. Well I took it to them. They saw the problem with it and offered me a $5 dollars off a new one, lol not giving them almost 60 dollars for one working vape. Won't be referring anyone to that place anymore that's for sure! read more

They bought a baby beast there. I got home and installed it on my vape pipe and it didn't work. It kept saying "no atomizer". I took it back with the receipt the same day and he wouldn't take it back. I will never shop there again and the staff as well as the owner are rude and obnoxious! read more

Another rude establishment. The Arab Young Male has no clue that there is a line of people waiting for my transaction with him to get through and he asks to read all his super tiny messages on shelves myself, basically stall the line. Instead of just answer the questions quickly without commenting on them. Plus messages on shelves do not match what the guy sells, so basically a simple bait and switch operation, cause no one can read small print without glasses. Furthermore, the big letter message states 4.25 per pack but he sells it for 5.18, when i asked him why a dollar more? He stormed his voice up screaming - can't you read there is no 4.25 per pack anymore - i said it is too small to read what he says i need to read and secondly if there is no more 4.25 then why not to remove that message so there is no need to confuse and stall the crowd behind me with messages like that - he looked at me too surprised that gave me some weird feeling that this type of BS (Bait & Switch) was a norm to him - so i walked away for good - forgot to mention, he gave me my money back but never said sorry making it look like it is my fault that i cannot read his small signs without glasses and stall the line of customers asking questions that he would never answer calmly / professionally - read more