Very happy with our experience here! The office is very beautiful and modern. All of the staff are…read morewonderful- super nice and understanding and helpful. We've had a very positive experience and are so happy my daughter got the help she needed from her Doc band!

Went in for my baby.. from the start they were trying to sell their product hard. They said I have…read moreto pay out of pocket first then they would bill my insurance. I told them that's not how insurance works.. they wanted me to pay over 2 k out of pocket and wait to see if insurance will cover my claim. I went to Hangar instead and paid with insurance. Cranial tech is a money making scam.

Extremely informative and staff is very nice would recommend for any parent to bring their child…read morehere needing care .

Everyone at Cranial technologies is super kind and respectful! They definitely know how to work…read morewith kids and get them to behave in an otherwise slightly uncomfortable situation for little ones. My only negative for this company is that their hours are incredibly unrealistic for a working family. Their hours are 8-4 Monday-Friday with no weekend hours. How are working parents supposed to arrange for weekly appointments? We have a unique situation where my husband can take him in the morning but without that schedule; having the DOC band would have been completely undoable. Again, great staff and office but the hours are absolutely awful.

Pros: Most important- noticeable difference with a few weeks…read morewear Receptionist is always friendly, and kind Scheduling appointments is easy Space is clean and they take COVID precautions seriously Help navigate insurance Cons: Area above baby's ears will bulge with helmet wear Clinicians are not always friendly You're asked to arrive 10 min earlier but won't be seen on time Follow up appointments (when you're finally seen) are short and to the point- you must repeat yourself a few times to be heard/ share concerns/ ask clarifying questions, and make helmet requests (there was a piece of helmet that noticeably bulged into my baby's neck- had to ask a few times for that part to be trimmed) Not all helmet requests are made- clinicians will say they trimmed/ softened a concerning area but will look the same upon inspection- this includes areas where baby has had red spots lasting more than an hour Second measurements (measurements to make helmet) aren't shared- there was noticeable progress from repositioning prior to getting helmet made but these measurements weren't shared with us In my experience a second helmet was recommended during the first week follow up appointment- my baby hadn't even been wearing it for a full week which was weird. Why wasn't this mentioned after the measurement screening of his case was so severe? It felt like they were trying to sell a second helmet Clinicians must wear masks to trim the helmet so they avoid breathing in dust- but they do not wipe the helmet prior to putting it on your baby's head leaving helmet dust all over your baby Closed on weekends Final appointment date wasn't shared until the day of, I was told: if you aren't getting a second helmet this is your last appointment, your baby can wear it for two more weeks and if there are any issues with your helmet just stop using it- this was baffling. Things to consider/ keep in mind: Clinicians aren't doctors- be sure to continuously follow up with your pediatrician on baby's head progress and do at home repositioning/ tummy time prior to getting a helmet and while baby is wearing the helmet There are other Cranial Techonologies locations in IL that have better reviews- if you're able to travel the distance go to another location with better service or check out the Lurie's head shape program Try to have your baby wear the helmet as much as possible- but trust your instincts as a parent- if your baby is too hot/ uncomfortable remove the helmet. If your baby doesn't look safe in car seat, remove the helmet. If there is a piece that is bothering your baby, be vocal until the area is trimmed Be vocal, advocate, ask questions! We chose CT over Lurie's head shape program because the DocBand has better parent reviews and is much more breathable than the StarBand, but we wonder if we would've preferred the service and care from Lurie's. I'm sure the clinicians at CT are knowledgeable but the rushed appointments and lack of customer service ruined our experience. We were told we were going to be given an exit survey about our experience but were never contacted after the surprise last visit.

I am not sure what Chris J is talking about and his negative commentary really upset me, because…read morethis place is amazing, they are so cordial and they have done miracles for my twins. My older twin had severe head deformity and wasn't able to turn her head properly, unbalanced and was completely lagging developmentally. Now her head is so neatly rounded and shaped appropriately, she can actually turn her head to both sides, and she overtook my other daughter who wasn't wearing the helmet. So one day i took them both in and surely they made suggestions that my other daughter wears it too, where the actual doctor didn't see the problem, but after the scanning, there sure was an issue with the form of the head and it was almost as bad as my first twins head. I 100% suggest this place and they will 100% help you with any insurance questions. Thank you for helping us out!

I took my son here after getting a referral from my pediatrician. They told me right away that he…read moreabsolutely needed a helmet!! They said his ears were uneven and he had a slight flat spot on the back of his head. I was surprised by this and they really convinced me he needed a helmet. The clinician that evaluated him was an RN, not an Orthotist or MD. In fact, there was no doctor or Orthotist on staff. How can an RN make this kind of clinical recommendation for this treatment? I decided to get a second opinion from Chicago Pediatric Orthotics right in the building next door, who did NOT recommend a helmet. I then took my son to a Pediatric Surgeon, Dr. Vicari who also said he absolutely DOES NOT need a helmet. He recommend more tummy time. This was a bit of a roller coaster for me, but in the end I'm satisfied I got a second opinion. I recommend you get a second opinion from a doctor before deciding to go a head with a helmet. Your child may not need it or may need surgery and the helmet could make it worse. This place is owned by venture capitalists who make a ton of money off selling these helmets. Glad I didn't fall into the trap.

My 3.5 month old son was referred to Cranial Technologies by his pediatrician since his head was…read morestarting to flatten. I was so pleased with my experience. The entire office/rooms were colorful and eye catching which is good for the little ones. They were so gentle with him, he loved them! The technician was very informative with me about her professional opinion on him getting a DOC Band. My son has a moderate condition of plagiocephaly and brachycephaly, we are making the decision of going forward with the treatment. The technician informed me that he will have to come here every week for readjustments, but I don't mind since the staff was so friendly. Can't wait to get his DOC Band!

Dr Ryan is amazing!! If your baby needs a helmet this is the place to go. They are so knowledgeable…read moreand personable it was such an easy experience for us as first time parents when it could have been so stressful. We are so appreciative, thank you!!

Dr. Pat was excellent in getting my 4 month old daughter set up with a helmet due to her…read moretorticollis and plagiocephaly. I'm very thankful the process was so easy and we had her helmet on within two weeks. Since my daughter had a very mild case, she was in and out of the helmet in 6 weeks, just as Dr. Pat predicted. I had trepidation about doing the helmet since her case was so mild but I'm so glad we did it. Very happy with the results and it was a lot easier than I thought it would be. The process was painless and easy. Dr. Pat walked us through each step of the way. Margo was very helpful with scheduling too! This is the place to go for your child's helmet!

I will keep this short and sweet. There are a select few nurses here that do genuinely care…read morehowever, if you have one ounce of love or respect for your loved ones do not bring them here.

My mother fell and broke her pelvis. After the hospital she went to Alden for her PT. After only 13…read moredays she was told she was no longer able to stay. They said she can go home and be safe. My mother cannot get out of bed without help, dress herself, or even go to the toilet without help. Alden told the Medicare review that she is ok to go home. The quality of this facility is awful. My mother needs more PT and is forced to pay 500.00 per day for her care. It really seems like they are in it to make money and not care for people. Also, the administrative staff is the worse. In fact there is only 1 person to advocate for patients and theat person has no compassion for people. I highly recommend you do not use Alden.

I was impressed on my first visit. Ruby greeted me by my first name which I thought was a great…read morewelcoming. Dr. John was also very personable. I have chronic back pain and needed to try something different. We talked about cupping and I was eager to try it. I noticed an improvement the day after my initial treatment. Thank you, Dr. John!

Dr. Wanty and Dr. Pirie are both experts in relieving any pain I have and are always so kind. I've…read morealso done my physical therapy with Ashley the PT therapist and had a very smooth recovery from my knee procedure. The massage therapists are truly professional and passionate about their work. I always feel ten times better leaving there then when I walked in the door. I highly recommend them at both Plainfield and Joliet locations.