As a retired executive, I looked for professionalism, customer service and a highly hospitable…read moreenvironment when we reviewed all options for our new home. I can say unequivocally that I have found all of these at Boylston Place. My wife and I have nothing but praise for the service, staff, activities and warm atmosphere of Boylston Place. We could not be more pleased with our decision to move here from the city. Herman Rosen Resident at Boylston Place Ps. I noticed the other two reviews on here are not for Boylston Place, Independent and Assisted Living . THey are for the skilled care next store, Epoch Senior Healthcare. My wife spent several weeks there and I must say the care and attention from staff was superb. The administrator was often checking in with me. I was very happy.

Watch out for hidden fees and unfair business practices. $20 to have meal tray delivered (on top of…read morethe high price to live there) and raising the rent after only living there a few months. If you sign a lease for a family member, have a lawyer ready to review and get every fee spelled out carefully. I would avoid this place if you can. High turnover of office and front line staff.

I was hopeful about going here for PT until I started treatment. The space is really beautiful and…read morethey are pretty quick to get you in for an initial appointment (you need a script from your PCP first though) After one evaluation and 2 sessions, I realized they weren't experienced with treating chronic pain even though they knew that's what I came in for. I ended up getting pretty hurt because in my second session my overzealous PT had me do some exercises that just weren't appropriate for where I am at. Although at that session she explained that they probably weren't a great fit for me because they aren't used to chronic pain, I just wish I was told that outright. Or even at the end of the evaluation. The plus side of this place is that, unlike most PT offices, there is a lot of space and privacy when you meet with a PT. I'm sure they do a decent job with the generic one time knee/whatever injury kind of pain but because of my experience I wouldn't recommend them to a friend. *Note, they aren't at 280 Washington St anymore- they're at 20 Guest St. Brighton in the New Balance Building

Please do not leave your family member here. Particularly not on that second floor…read more The staff is unprofessional, abusive and the care is negligent. Spare your family member the abuse.

Please be aware before placing your loved ones in this facility. In my experience, it is severely…read moreunderstaffed, and the level of care my mother received was unacceptable. My mother was transferred there from Tufts Medical Center, and during her stay, she was repeatedly neglected. On one occasion, she was left in the same brief for over 24 hours. Her clothing was soiled, and her bed was saturated with urine. She was left unattended for long periods, including being left alone on the toilet. Basic hygiene and care were not consistently provided--I often had to bathe her and change her myself during visits. There appeared to be extremely limited staff available, sometimes only a couple of aides for the entire unit, and no one consistently present at the front desk. Safety was also a concern; at one point, an alarm sounded for over an hour without response. Medication administration was inconsistent, and I personally witnessed it being given at inappropriate times. Despite informing staff that my mother has dementia and Alzheimer's and should not be given certain products, I found deodorant applied all over her body and face--items she is known to put in her mouth. There were also instances where she was not properly fed. I met with administration and the Director of Nursing, but my concerns were not adequately addressed. I was never provided with a proper care plan, and as a result, I made the decision to discharge her within a week. She did not receive the physical or occupational therapy she required during her stay, and I have since arranged for outpatient care. I have documented evidence, including photos and videos, to support everything stated here. Based on my experience, I strongly urge others to thoroughly research and closely monitor any facility caring for their loved ones. Please remain vigilant and advocate for your family members.

Our family member, who is 98 years old, spent about a month and a half in this facility. We would…read morelike to say thank you to everyone who helped her through this tough time. A special thanks to Svetlana for her kindness, hospitality, and professionalism.

Lots to say about the care my mother received (most fine, some not so fine) but the proverbial…read morestraw that broke us is trying to get a response from them re: wrapping up our mother's estate. They ignore emails and phone calls: it's incredibly frustrating to deal with them. The nurses and care teams were very responsive when we had questions; any administrative question is like yelling into a canyon.

My mom went to Stone rehab to recover from hip surgery. There were a number of alarming things that…read moreoccurred during her stay. The health aids were rough with my mom when she needed help getting to the bathroom or if she needed to be cleaned off from incontinence. She waited several hours to be cleaned off sitting in a soiled adult pad or after she threw up. There were feces in the shared bathroom floor for several hours. The aids would leave her food or water completely out of her reach. When I became concerned for my mom's life the nurses were dismissive. One insisted her vitals were fine and the other said if I was unhappy with the care she was receiving I should take my mom somewhere else. When I finally got through to the nurse because I thought my mom was dehydrated, it took the nurse 2 hours to get an ambulance. The nurse delayed the process by calling the doctor on call first and threatened that if I called the ambulance that I would lose my mom's room. About 2 hours after my mom arrived at the hospital she stopped breathing. She had an infection (sepsis). The doctors tried to save her and unfortunately, the next morning she passed away. Upon reading the notes from the hospital the doctor and nurses recorded that my mom was severely dehydrated and malnourished. I have since learned that these sorts of facilities have a disincentive to send a patient to the hospital because it lowers their ratings.

This is a long review but hope that it will provide some balanced info as you consider your…read moreoptions. Our loved one was a long-time resident of Goddard House (GH). They entered as an alert and mobile resident. GH promises "you can age in place" but our loved one was forced out as they required more care in spite of the fact that fellow residents were wheel chair restricted and required all sorts of care. Our family was willing to provide 24/7 private care but still we were told we had to leave. GH is a non-profit with volunteer board that is supposed to oversee the organization. There are no terms of office for these trustees; they serve year after year, including the board chair who hired a for-profit management company, SLR which brought tensions. SLR yanked long-standing, resident-focused policies such as financial rent assistance if family paid in full for three years. Policy is gone. However, the board chair requested the admission of at least one resident with full financial assistance at the outset because this person was a friend of hers. There were four changes of Executive Director in the time we were there and at least as much as head chef in the kitchen and head of resident care/nursing. I do not believe there is an R.N. on staff. The facility is outdated. Several bathroom resident falls occurred due to outdated bathroom design. Apartment bathrooms are being updated now as residents vacate but it does not help families whose loved ones fell. Additionally, carpets on 2nd and 3rd floors are original to construction! Yet, the board sits on a hefty quasi-endowment and does nothing. Lastly, the organization was slow to respond to a gastrointestinal virus that initiated in their kitchen and spread throughout the community. Goddard is terrific for a resident who is independent, mobile and requires little care. Brookline is a great location because of its proximity to academic medicine, but if your loved one requires additional care as they age, you may need to leave GH or you might be one of the fortunate ones to be allowed to stay.

I came to visit my mother. She likes all The interesting activities and generous care. It's very…read moreprofessional establishment and I like the chicken coop in the back.

Absolutely amazing doctors and nurses. They care and treat you with respect and take their time…read moreexplaining things. We are grateful

I hired Generations to assist me in finding an assisted living for my mother who lived out of town…read more They helped me in all aspects of this move; from identifying the right placement, to helping find doctors, including specialists to duplicate who she had in her own state, working with me to complete all the forms, including insurances, and even lending a hand preparing my mother's apartment for the actual move. They continue to be my eyes and ears in MA. I couldn't have asked for a smoother move and adjustment. Their patience, professionalism, and range of referral resources and information was simply wonderful.

I would like to highly recommend Generations: All About Elders in Brookline, MA (Susan Lewin,…read moredirector). When my mother was no longer able to live on her own in Florida due to cognitive decline from Alzheimers/dementia, Sue Lewin worked with me to find placement in a wonderful long term care facility specializing in memory care here in Massachusetts. Sue Lewin, her business partner Esther Rothkopf, and the rest of the Generations team did a wonderful job for my mother. As care managers, they partnered with me in advocacy, as well as providing great emotional support for both my mother and me during many difficult times (and believe me, in the beginning, tears were not unusual!). I could rely on them to attend (either with me or in my place) the quarterly Care Plan Meetings at the facility, keeping detailed records and asking many of the important questions regarding day-to-day care and medications that I didn't think to ask. Since I work full time, Sue and her team also made regular visits when I could not, and would send updates and observations regarding my mother's health and wellbeing. They also served as an invaluable liaison, with the ability during the day to approach nursing staff, the nurse practitioner, the social worker, etc... to ask questions or voice any concerns that I might have. In addition, they would purchase and bring over things that my mother might need when I could not. Whether days or evenings, weekdays or weekends, Sue and Esther were just a phone call, text or email away. My mother recently passed away at the end of November at the age of 88, and in her final 4 1/2 years she was able to maintain a much better quality of life, living closer to family in a safe, comfortable and stimulating environment, and for that I am deeply grateful to Generations: All About Elders.

I am the only child of my elderly parents. My Mom has many issues...no balance, excess fluid, and…read moremacular degeneration. She needs constant care and my Dad is her primary care giver. My Dad had a medical emergency and required hospitalization which now meant my Mom needed assistance. Most importantly immediate overnight care. I was in a complete panic as to what to do. I was referred to Nursing on Demand. I cannot begin to say how grateful and thankful I am. I spoke with Brenda right away and she was able to get someone immediately!! I was so relieved. Angela has been a god sent. Thankfully my Dad is finally coming home. I hope I never am in a situation like this again, but with elderly parents with medical issues it is inevitable. I will absolutely be calling Brenda again. The attention and care that Nursing on Demand provides is without a doubt the best thing you can do.

COO and CEO of this company work hard to place their personnel into environments that fit their…read moreskills. They follow up to their employees needs and offer personalized support! Great company to work with!

My father lived there for about 4 years. From our experience, the negatives we're the staff RA's…read moreand the front desk staff.. There were a few stars but that is because they worked for PACE, an independent organization. Who work with elderly and were amazing, kind and empathetic and offered a wide range of services. They were the angels that came in and helped with care for my dad Providence House sells you a dream but once you are in, it is an entirely different story. But this is a big problem with any assisted living or nursing facility. The problem runs deep in the industry

Yelp, neglect is happening. Reviews from Google are being removed and now on yelp!…read more I'm deeply disappointed with the management (corporate) at Providence House, particularly with the first name starting with an R, the RCD. Her leadership is driving the facility downhill, and her behavior is utterly unprofessional. "R" is extremely difficult to reach and only responds when I include other directors in emails. I've witnessed her screaming at the activities director in front of patients and visitors, which is unacceptable. Her rudeness is matched by her staff, who seem to mirror her negative attitude. "Z" at the front desk, I've overheard her speaking poorly about other staff members and caught her and her team lying about my loved ones. Despite numerous complaints to other directors, no action has been taken, leading me to believe that Rose's influence is so strong that no one dares to address her behavior.