I have been going to Dr. Douglas for several years now. I only need to see the doctor once a year…read morefor my regular check up but every time I have gone, I have been happy with the visit and efficiency of the office. My husband also sees Dr. Douglas (we almost never go together due to work schedules) and my husband has similar experiences. The staff here is great and the office runs efficiently. Dr. Douglas runs on time. I've never had a wait. My husband is typically a difficult stick. The phlebotomist here is awesome and always gets him on the first time. Dr. Douglas is kind and takes a real interest in you, not just as a patient but as a person. Dr. Douglas is a huge dog lover and has photos of his dogs in the exam rooms. It's a nice touch so that the office feels less sterile and more welcoming. It's also nice to get a glimpse into his hobbies/ outside interests. That way you see him not just as your doctor but as a human. Overall I highly recommend Dr. Douglas. He is a wonderful PCP. You want someone who takes the time to listen and gets to know you as a person. The location is convenient for me but even if I lived a little further away, I'd drive the extra distance for a good doctor.

My family has been patients of Dr. Douglas for close on 20 years but I'm finally only now getting…read morearound to writing a review. One of the things I most appreciate about Dr. Douglas is how prompt he is, so if an appointment is at 2:30pm as an example, you can betcha that a few minutes later, Dr. Douglas will stroll into the consulting room. I also like that he is through, keeps up to date with the latest medical research and offers genuine, logical solutions that work best for your individual circumstances rather than whatever the latest fad is. I would absolutely recommend Dr Douglas if you are looking for a personal physician in the area. Note: #199 of Yelp 100 challenge for 2016

I had a great experience with this particular center, l Will recommande this Center to all family…read moreand Friends.

They got us in & out in 3hrs...every nurse/staff was very pleasant to deal with! I would highly…read morerecommend

Great Customer Service! The doctors and the rest of the…read morestaff are very helpful and accommodating. Highly recommended.

I reserved judgement before writing this review and wanted to wait until I'd been going here for a…read morewhile. Admittedly, I was a little nervous about how it would go because there are some negative reviews not just here but other sources too. That said, it's true that the initial process of getting an appointment can be frustrating (requiring referrals to be faxed by your provider) and it took a few tries and ultimately my doctors office calling them directly before they would make an appointment. BUT... Once you get over that initial hurdle and become an established patient, it's a really wonderful practice. The staff, the nurses and Dr. El-Said are really excellent and thorough care-givers. I came to the practice due to a sudden onset of chronic migraines that had been going on at that point for a few months. They really listened and went over all of my symptoms and ordered several additional tests. We've worked through a number of different medications until landing on one that finally has given me some relief even though we hadn't been able to determine the cause of the symptoms. When my primary care doctor brushed me off, it was actually Dr. El-Said that gave me the referral to another specialist that had gotten me much closer to some real answers. Feeling heard and truly cared for by your doctor is surprisingly not that easy to come by in my experience. And for that, I am so grateful. Slowly, but surely, I'm starting to feel like my old self again and I don't think that would be possible if it weren't for Dr. El-Said and his team. 100% would recommend.

I've been to this doctor twice, once several years ago for a "Meet and Greet" visit, since you can…read morenot do your physical as your first visit and just last week due to a recovering foot injury. I am the first to admit that I do not enjoy going to the doctor, so I tried to see past some red flags. At this point though, despite Dr. Hitchcock seeming like a competent doctor I don't feel like I can deal with her practice long term. Making an Appointment- When I went to make my recent appointment, I utilized ZocDoc, an online service that Dr. Hitchcock's office utilizes. It makes no mention that this service should only be utilized by new patients. In fact, I selected that I was a returning patient during the registration process and the system allowed me to make an appointment. Since using an online system was new to me, I ended up calling to see if there was any updated paperwork that I needed to submit. During this call Sharon/Shari, the receptionist was incredibly rude. First, she chided me for using the online system as it was for new patients only. Again, there was no mention of this online so I felt it was extremely uncalled for for her to fault me for having made this appointment. She kept going on about it and eventually I just asked her to make me an appointment for the same time and date, which she did. I'm not sure what difference it made on her end, but for some reason it did. Something I knew from my prior visit was that with Dr. Hitchcock's office your first visit is considered a consultation/meet and greet. She'll address any issues but you will have to pay a copay, etc. as normal. If you have a free physical through your insurance, you can not do that for your first visit. It is an office policy that I feel is somewhat of a "nickel and dime" strategy. I asked Sharon to explain what the difference was between the physical and the consult appointment and she got really flustered and then just transferred me and said she couldn't help me anymore. Again, incredibly odd and uncalled for. Tiffany, the girl I spoke to next was a lot nicer and also provided a great explanation on the difference between appointments. Visit/Waiting Room- Dr. Hitchcock's office is on the second floor of the Phoenica Center, behind Barnes and Noble/Bonefish on Sandlake. The waiting room is very nice and comfortable, which is good because you will probably spend a lot of time in there. I waited about 45 minutes past my scheduled appointment. Visit/Appointment- The actual time I spent with Dr. Hitchcock was fine, although brief. An assistant took some basic information about why I was there before Dr. Hitchcock came in and then we ran through the things I wanted to discuss. I feel she was knowledgeable and gave me options for my concerns and the information I needed. Followup- This is an area that is a bit frustrating for me. I received a couple prescriptions as well as instructions for having blood work and an x-ray done. After completing the x-ray, I wanted to followup about if it had been received and reviewed. I also had a question regarding a prescription, so I called and emailed the medical assistant per the website. Unfortunately the response I got was to come in for another appointment. To me, that is unacceptable. While I'd be completely willing to come in if there was follow up needed off of the results or a new condition/complication that had arisen, it seems silly to me to spend my time and money on another appointment to ask a question about a prescription that was just prescribed to me. Again, I felt that the "nickel and dime" strategy was coming into play. All in all, while Dr. Hitchcock seems like a well-informed doctor, dealing with office policies and attitudes may be a little too much for me to handle long term.

While her current practice is busy, she has a genuine care and concern for her patients. When there…read moreis a true medical issue that needs to evaluated and researched, she spends the time with you to get to the underlying cause. Once she has an idea of what the issue is, she is efficient in coordinating care with specialties to further improve your quality of care. The support staff surrounding Dr Hitchcock has always been quick, kind, responsive and efficient. So very thankful to have her as my provider.

Dr. Mahnaz Q had great bedside manner, very respectful, and conducted a thorough examination…read more As a first time, new patient, I felt seen and heard. She was patient and listened to my concerns and provided answers with explanations. I really appreciate her and the front desk staff!

Patient Recommendation for Dr. Mahnaz Qayyum, M.D…read more Dr. Qayyum has been my primary care physician since she opened her practice nine years ago, and I can say without hesitation that she is one of the most compassionate, knowledgeable, and attentive doctors I've ever known. She has guided me through everything from my first case of COVID to severe respiratory infections--despite the fact that I've never smoked. Her approach is always thoughtful and science-based, choosing the most effective treatments without relying on unnecessary medications. Dr. Qayyum is board-certified in Family Medicine, with medical training in New Jersey and an academic background from King's College, University of London. She combines clinical excellence with a holistic approach, helping her patients achieve better health, manage weight, and enhance their overall well-being through customized, preventative care. From day one, she has shown a sincere interest in my whole-person health--listening carefully, addressing every concern with patience, and making sure I understand each step of my care. Her unique ability to pair medical expertise with genuine empathy has made a lasting difference in my life. Dr. Qayyum also provides exceptional care to my wife, Diane, with the same dedication and kindness. While Diane will share her own experience, I can confidently say that having a doctor we trust so deeply brings us tremendous peace of mind. I am truly grateful to be under Dr. Qayyum's care. She is a rare gem in today's healthcare world, and I recommend her wholeheartedly. I HAVE NO PROFESSIONAL AFFILIATION WITH THIS DOCTOR. With appreciation, Maria Florence Oliverio, M.S., ESE-VE Exceptional Student Education Teacher (ESE) - Osceola County.

Dr Urwah Haq, DPM is absolutely amazing! Nurse Angie offers care and compassion ! Highly…read morerecommend this practice for your foot care needs.

Great care, awesome team!! I found Dr. Fussell after going through 5 months of pain, stress, &…read moreagony with my Achilles tendonitis and after having seen an Orthopedic doc and another podiatrist whose treatments did not help. After 4 weeks in a boot and physical therapy didn't work, Dr. Fussell offered the option of laser treatments and after just two I began to feel RELIEF!!! The women and men on her staff who administer these treatments are sooo kind and caring-as are all the staff! The office crew are always friendly and helpful to patients. I have had 6 additional laser treatments and they work- they really work! One afternoon after a laser treatment, one of the clinic founders, Dr. Wagner, happened to stop by as I was exiting the room. He looked at my file and asked how the laser treatments were going and we briefly discussed how effective they are for my condition. When was the last time a doctor you have never met stopped to talk with you in the hallway? WOW! I only wish I had discovered them sooner... I've been to both Sand Lake and Altamonte Springs locations and the standard of care and excellence is the same at each.

worst managed medical care office I've ever had the displeasure to meet. they don't answer the…read morephone or return calls. i was on the phone with my insurance and they were trying to help me get a better walker and wanted to reach out to my doctor to help me. I said they don't answer the phone or return calls. she asked if I'd like to file a grievance and I said sure. she also tried to call and was only able to leave a message. when my insurance reached out for records they lied and said I'd never left a message and they KNOW that is SUCH A LIE!!! I really have a problem with people who lie, especially my primary care office. Disgusting liars!!! if you don't have poor health and never nerf to call their office then their drs are ok but the staff and the office itself is horrendous for someone with health concerns then you are SOL!!!

Good morning Dr Annie Chau she is the best dr that see me when I need to be seen I thank god for…read moreher she help me when I get to her office and every one help even Mountie help me with my phone when I need it charge so I can call my ride

My son and I were both sick, of course on a Saturday, and needed to be examined. I was able to…read moreconveniently make an appointment online, which cut our wait to about 10 minutes. The nurse and PA were in our exam room within 10 minutes total. The PA was attentive and gave us thorough exams, while listening to all of my concerns and questions. She treated us appropriately, sent in our prescriptions right away, and had us feeling almost 100% within a few days.

I arrived on a Friday night an hour before closing. I walked in and they asked for my insurance and…read morethen proceeded to tell me they didn't take my insurance so they couldn't help me. What kind of urgent care won't take patients? What if I was having a heart attack? I feel duped.