Had hot water issue. Plumber Jonathan and his apprentice arrived in approximately 1 hour. very…read morepleasant individuals who knew what they were doing. Did not need any repairs but was very happy with everything. Definitely will use again.

After having dealt with several problems with another HVAC company, Daniel came out and assessed…read morethe situation, provided excellent customer service, gave recommendations for future regular maintenance, and identified some minor issues others missed. All issues were addressed and fixed with clear and knowledgeable explanations! Highly Recommend!!!

I continue to be impressed with the professionalism of Strickland and The Robby Dollar. All work…read morewas thoroughly explained and repaired options were presented clearly.

They don't look at the project, they just want to set appointments…read more They go again and again to try and get a salesman out, while the request is a basic one.

I had the pleasure and good fortune to pick Pratt AC out of a google search and anyone with a…read moreperfect 5-star rating deserves a look. After dealing with a horrible American home shield warranty request, I finally got fed up with then and did a search for AC companies in Watauga. Pratt Pro Ac, is a what every business should strive to be. He was able to come over late in the day, take a look at my parent's system and make a recommendation and also had additional choices. He was able to setup the system the next day. Now for the part that makes this company stand out from the rest. He discovered that the existing wiring was very old and the wrong gage for the current system or the new one and had to be replaced. After he spoke to me while I was a work, I asked if he knew of anyone that could help. Within hours he had acquired an electrician, that was able to come by and look at the wiring and get it replaced. Mind you this was for my parents' house during the middle of summer, and they are both 84 and have been living in the den with a window unit for a week because of AHS. Johnathan went above and beyond anything I could have ever asked for in a local family-owned company. This is the type of customer service is that is missing from most companies, and Pratt Pro exemplifies a truly great local family own business, and will have my business in the future.

Jonathan is the absolute best. Honest, reliable, knowledgeable, and fair. As long as we live here…read morehe will be our go-to for A/C and heater needs. Give him a call if you need help with your A/C needs. He installed a new unit for us 4 years ago and we have him do maintenance whenever we need it. Give him a call! He's the best!

Daniel was great he explained what had happened to my sink being stopped and was very professional.read more

I had a new AC system installed by Sunny Service in August 2024 that included maintenance as part…read moreof the purchase. In June they performed a routine complimentary maintenance inspection to keep the system running smoothly. On July 30, 2026 the ceiling started dripping. I called them right away. A separate roofer also inspected and confirmed the roof and attic were fine, and specifically recommended checking the drain line on the pancake unit. I relayed this to Sunny Service. Their technician came out the same day, said everything was fine, and charged me another service fee. The next day (July 31, 2026) the roofer returned, opened the ceiling, and immediately found water coming from the direction of the pancake unit. The drain pipe was flooded. Just one day earlier Sunny Service had told me it was not the issue. I now have roughly $2,000 in ceiling repairs to deal with. I'm also unclear why the system did not detect the overflow and shut down, which the technician had previously explained it should do. I trusted this company for two years with a brand-new system. Please make sure any AC company thoroughly checks and clears the condensate drain on every visit. This should never have happened.

I had an excellent experience with Goat Air! Malachi was my technician, and he was incredibly…read moreknowledgeable, professional, and thorough. He took the time to explain everything to me in a way that was easy to understand and answered all of my questions. I was also very impressed that they were able to get someone out to my home within 24 hours, and I thought the pricing was extremely reasonable. It's refreshing to find a company that provides great service without trying to overcharge you. Malachi was fantastic, and I was genuinely impressed with Goat Air from start to finish. I would absolutely recommend them and will definitely use them again!

Horrible service!!!…read more We scheduled a Friday maintenance appointment with Goat Air and set aside time to be available during their service window. At the last minute, they texted us to cancel, claiming an "emergency repair." When I called, the story changed, they admitted they took a bigger, higher-paying job (full heating system replacement) and pushed us aside, told us either cancel or reschedule with them. They didn't even bother calling back, just sent a text canceling after pretending to "sort things out." Completely unreliable and unprofessional.

We have called Orlando for two issues with our system--over the summer for our AC and this winter…read morefor our heater. He has always been incredibly helpful, responsive, and transparent. In scheduling he responds quickly and is always early or on-time. When diagnosing the problem he fully explains and shows you what the issue is and is transparent about all pricing estimates. He takes the time to answer questions and make sure that you understand and feel comfortable with his work. Also, when he finished, he made sure that the area was completely cleaned. Bottom line: He is knowledgeable, trustworthy, kind, and affordable. I would recommend Honest Abe and Orlando to anyone that needs Ac/hearing services.

Incredible!! If you're not choosing Orlando and his company Honest Abe you are missing out. He is…read moreknowledgeable, honest and willing to be transparent. I am not thrilled I need new equipment but I am thrilled I chose Orlando and his company. He is very affordable as well. Please reach out if you have any other questions.

Done great job! The team worked very professionally, finished in time no issues. I highly…read morerecommend this company!

I have a house built in 1960 and I needed to replace my thermostat. I decided to upgrade to a Nest…read moredevice, and I was told I need a profession to install it. I called and they explained what they had to do (connect the smart thermostat to power). They came out on time, installed the Nest in less time than I anticipated, and stayed until it was completely set up. The guys were extremely nice and helpful. They even vacuumed the floor where they were working. Overall, great work. I will use them in the future for any HVAC needs.

I had been working with Jason to order a new ac and heating system. I had researched the 5 best…read morecompanies and a lot of details about the systems and how it works. My home had a lot of challenges and Jason had all the time in the world to explain and answer all my questions and concerns. it was a great experience and I am very happy I chose to go with them.

My AC went out Saturday night so I made a yelp project and instantly got in touch with a lot of AC…read morebusinesses in the area. I chose Comfort Land because I related to who I communicated to and was able to establish good communication with them at a, albeit weird hour (Saturday night 9pm). The person I talked to, Will, was very upfront about the pricing. The price was 49$ for a diagnostic visit. I also asked if there was a cancellation fee in case the AC worked itself out, no cancellation fee, and he also recommended some YouTube sites to see if some of the basics could be ruled out on the costumer side. I appreciated that and after doing some price comparison with 2 other companies, one of which tried to upsell me on a yearly plan, I decided to go with Comfort Land. I confirmed the appointment time on Sunday and on Monday they came early afternoon. I was not here when they originally came and my husband interacted with them, he had a favorable opinion. I had done my own research that morning and realized that the problem was likely inside the house since the outside unit was spinning normally and the refrigerant line was cold, but nothing was blowing in my house so I thought it was likely a motor blower issue. they confirmed that they found that the motor blower was not working. they also said the auxillary drain pan was very rusted (like around 2-3 feet of rust on the pan) I like that they documented everything very well and showed and emailed us pictures of what they found in our attic. I felt very comfortable and confident that they were honest and did a good evaluation. They called and had a motor blower and new drain pan delivered from their storage facility and I think the two of them waited outside the house for like 90 minutes for it. I think they came around 1pm, and left around 5 pm after installing everything and left after they made sure the AC was working, including measuring the temperature that came from the AC. In regards to the pricing: It was 2600 to replace the motor and change the drain pan. I did a search on HVAC subreddit and it seemed like that price was reasonable. My husband and I are very grateful for their prompt service, their handwritten evaluation that not only evaluated the immediate problem, as well as overall health of the AC system we had and the degree of wear and tear on some of the other parts. I feel comfortable recommending this company to friends and other people. Please keep up the good work everyone!