Overpriced. They use cheap equipment and the photographers are not professionals or knowledgeable about camera settings. Invest somewhere else. read more

I paid for my son's senior portrait session, he goes to the session and is told he had to pay and it wasn't paid for. I called yesterday after the session and was hung up on multiple times. finally I'm talking to someone and it's 3:50 so the lady said oh we can't take care of this now and I needed to call back tomorrow. I told her no I was already trying to get help for over a hour. she proceeded to put me on hold for over 20 minutes. I called this morning and they said they would check into and gave me a reference # and haven't heard anything and they are closed again so guess I will have to call again tomorrow. Awful awful customer service read more

Prestige was hired to do all the Senior photos at Arundel High for class of 2021. The photographers and staff at the time of the shoot were very friendly and fun to work with but a bit unprofessional. I didn't have a problem with them but I do now because the black tux coat they used for the boys photos had a white smudge on the collar and when I pointed it out the guy he assured me not to worry about it and that it would be edited out prior to me receiving my pics. Turns out it was NOT edited out!!! All 5 of those poses showed up with it. I was running out of time to choose what photos I wanted, so decided to just buy a photo cd which included all 30 photos. There was a special deal running for $250 for a photo cd that also advertised they would all be uploaded on Shutterfly for me at no cost. Well that was a lie as well!!! So as of now, I'm extremely disappointed with them as there are 5 photos of my son in the black tux that are adorable but ruined because the white smudge shows on all of them. Aside from that these happen to be some of my favorite photos so this really sucks. Also turns out that the photos were never uploaded to Shutterfly. I called customer service and while I do give them credit for being professional, they were no help with assisting me to correct this. All they did was apologize, give me a refund and a free 8x10. They keep saying there was nothing that can be done. They were like talking to robots. I did not ask for this. I just wanted my photos fixed and on Shutterfly as the advertisement said when the coupon was used. I spoke with another person and still didn't get anywhere. By then I wasted too much time and was frustrated so I took the refund and I will never do business with them. I'm extremely disappointed in the quality of work and customer service with Prestige. I was skeptical to even buy any photos from them to begin with because they are outrageously expensive for the selections and quality they provide. Not that it matters much now as my only son is a senior and won't be needing these photos again, but I will never do business with them again and will warn people about their poor quality. Save yourself money and give yourself some peace of mind your photos won't be ruined and hire a professional photographer that is not Prestige. read more

Prestige Portraits - White smudge that was promised it would be edited out but was not. Very tacky looking. This is a coat they provided to all the kids. - Session Photography Near Me - Baltimore, Maryland

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They provided an awful service at Cardozo high school for the yearbook pictures. The photographer acted like he was doing everyone a favor and was rude to my daughter who requested her picture to be retaken, because frankly it was a lousy photograph. I would not recommend this business to anyone. read more

I just want to say that I would leave 0 stars if I could. Don't waste your time with this rude joke of a photography company. This was my first "professional" portrait, so I spent a while getting ready and making sure everything was to my liking. The photographer had absolutely 0 patience from the moment that I walked in there. He told me to relax so I sat in a more comfortable upright position. Meanwhile he's rolling his eyes, scratching his head, and just giving me the general vibe that he couldn't care less about being there, let alone taking good photos. Some things in life are worth paying extra money for, portraits are one of them, so skip this low effort lazy company and put your money elsewhere. read more

I don't usually go out of my way to leave negative reviews but my experience with them was so disappointing. I only took photos with them because they were at my school and my parents wanted the most convenient option for me to get my required senior pictures. I spent hours getting ready in the morning and was already very tired. I walked in only for the receptionist and photographer to have so much attitude. They were so unprofessional and so passive aggressive toward me, I felt uncomfortable the entire time I was there. It felt like they didn't even want to be there and just wanted to clock out. I've never had a yearbook photo in high school that I was happy with, so I had higher expectations for senior photos. But even the other photographers that took my yearbook pics in the past were a lot nicer. I was told that for senior photos they would take their time to take the best photos of you that you'd feel confident in. Why are you mad at me that you have to do your job. When I didn't like some of the photos they took of me, I asked for a retake but they didn't want to because they said there were other people to take photos of. For such an expensive cost, you would expect better treatment of their clients and for them to make sure the pictures turn out the way they like. The photographers just don't seem to care. I always thought senior photos were supposed to be something special, but this whole experience was ruined for me sadly. Spent a lot of time and money only to get photos I'm dissatisfied with. If you're taking senior photos, go some other place if you can. Also, the agents on the phone customer service don't know their facts and just lied when I asked how much time I would be getting. They said I'd get 35 minutes for the package I was paying for. I got about 15 minutes. I waited an entire hour for someone to even pick up, only for them to give false info. Very annoying honestly. read more

I honestly did not know what to expect... I was truly expecting some bland and boring senior photos. I am blown away by the quality of my daughter's photos. The photographers used for our sessions were very young and they seemed to be very hip on taking great photos (sharing photo posture tips). The photos I'm sharing on yelp do not do justice to the other photos my kid took; she looked amazing! She was able to change into three different outfits and get various poses. High quality and some! Worth every dollar spent! What I gathered from my experience vs what other students who were not satisfied with their photos shared with me is it all depends on the photographer you get for your session. My personal suggestion is taking early morning photos (early bird gets the worm) I believe the photographers are more upbeat and energetic than after lunch lol. PRICES- these are mine $60 service upfront fee prior to taking photos $40 -4 keychain photos (paid at time of service) $400-$500 photo bundle (they have others for less) read more

Prestige Portraits - Keychain Photos - Session Photography Near Me - Baltimore, Maryland

I wish I could give them 0 stars. My pictures look horrible. There's huge chunks of hair poking out on all of my personal outfit pictures. Is it that hard for the photographer to tell me my hair is sticking out? Anyways, I'm just upset I spent my hard earned money to get pictures that aren't even professional looking enough to print. I wish I could go back in time and just took the basic session. read more

Prestige Portraits - Session Photography Near Me - Baltimore, Maryland

Prestige Portraits...Whew! Ya'll TRIED IT! They are nothing more than opportunists that prey on the fact that we adore our children (well, most of us) and want their senior portraits displayed proudly. They also know that we know the time we have with our kids is fleeting and that we only have so many opportunities to make and preserve our memories of them. It's emotional blackmail is what it is! And I'm not having it. I should be able to order individual digital images of my child's senior photos. I should not have to pay for an entire lot of digital images at a whopping $400! As of 1/1/23, [One] 8 x 10 without their astronomically priced packages is $64 + $16.99 shipping, totaling $80.99. Chile, an 8 x 10 at snapfish.com is $2.99. The math ain't mathin'. These predatory companies will keep on filling their fat pockets as long as people keep buying the drugs they are selling. I have a photographer who is going to do my child's personalized senior portraits, which will be fun and creative and not staged. If you don't know a photographer or can't find a reasonably priced one, check out JC Penny Portraits or better yet, snap the pics your dang self! Go to Amazon: Get your daughter a black off the shoulder v neck top to use as her "drape". For both boy and girl buy a cap and gown as well (Amazon) or use the one they will be wearing for their graduation. Sit them on a stool, add a backdrop (Amazon), snap the pics (with a quality phone camera), send your digitals to Snapfish or who you choose. Done. Times are hard out here. If you are ballin' or can afford this, then I applaud you. However, this Mama has a kid headed to college, and money is tight. I'm the One who bought the kids Mickey and Minney mouse headbands and other Disney paraphernalia from Amazon [ahead of time] because I refused to pay Disney World prices when we arrived there! Thank me later *wink* read more

Agents on the phone have limited knowledge and it sometimes takes more than 30 minutes for your call to be answered.

Ridiculous when I got there the photographer was sleeping then got up like she hated to be there waited while she stuffed her face. Then she snapped mu kids pics in 5 min I spent a lot of hair makeup etc to be done and half of the pictures are stupid. I paid $40 package and I am not wondering is it just to have done I don't think I even get any . I can't choose the ones that actually look good to put on a card to send out. All I have to choose are ones with her eyes half open so unprofessional read more

Prestige Portraits - Session Photography Near Me - Baltimore, Maryland

I went there on time and they said that they had been there all day no one showed up so they packed up early. I showed up on time all dressed up in the cold waiting for someone to open up and no one did. I didn't get my pictures taken that day. I won't ever get my pictures taken from or with them ever again. I am so upset. read more

I paid $50 for a "four outfit" senior portrait session. When we showed up, we were told that TWO of his outfits would be cap and gown and a stupid tux for the yearbook. That is not, in fact, "four outfits," it's a damned ripoff. Cap and gown photos and yearbook photos should be completely different sessions. As stupidly expensive as they are, one would think one could get what one actually wants. read more

Ruin my daughter's senior pictures experience. Incredibly overpriced as well. If they come to your school just opt out and go with another option. The men sent on location are mean and inflexible. read more

The picture is ok, not perfect, but I still would have liked to have ordered one of my son's senior year. Unfortunately, there were absolutely no purchasing options for families on tight budgets. The absolute cheapest option is still nearly 100 bucks for two small pictures. read more

By far the WORST experience EVER!!! My son was set to take his senior pictures at the school. 1st off I called prior to coming to the appointment to make SURE the instant photos for keychains were working. Get here and guess what.... NOPE... broken.... also did I mention I NEVER received a confirmation of his appointment. So I pay for his sitting fee... they call him back and she says .... oh you can't come back! WHAT.... ma'am he's not an adult, I understand COVID but I'm paying for these pictures. Makes no sense that you can't view your child taking pictures. Now because you not in the correct room, that's not my problem. This by far is a terrible season and experience and wish I would've just canceled this all together. I hope these photos come out right because I wouldn't recommend them to anybody!!! read more

Won't be purchasing any photos from them. Only used them due to the district contract. Attendant wouldn't allow my infant child that I was holding to even briefly see my eldest daughters graduation photo session. Will seek out another photo studio with a more inviting policy for parents with children. read more

Prestige Portraits - Session Photography Near Me - Baltimore, Maryland

If I could give these people one star I would. I had an awful experience with these people would never recommend doing senior portraits with them. They were nasty to me and my friend. They made me look two different shades and messed up my hair and didn't tell me. I am not in school because of COVID and this was supposed to be a fun event with my friends. DO NOT GET YOUR PHOTOS WITH THE read more

Prestige Portraits - Look at how my face don't match my shoulders - Session Photography Near Me - Baltimore, Maryland

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Read the fine print. Read the fine print. I paid 32$ and it ended up it is all for sitting that only took a few minutes. I got the pictures back and it has "order now" watermark on it. The lowest priced package is 199$. If you don't order right away they'll send you an email for 10% discount. Finally, they are not that professional to charge an arm and a leg anyway. It seems it is all about opportunism. read more

Just received my grandsons Senior pictures. You should be ashamed to send out such an unprofessional photo and call it a portrait. The main light to fill light looks to be about 5-6 stops difference, the left side of his face is so dark I almost can't make out is ear. I can't even give you one star! read more

Way over priced. 70 bucks just for two pictures. They also charge ten dollars for shipping, which takes almost two months to actually get the pictures. For what they charge one would think they would speed up the processes. read more

Photographer Mr. Tom went way above and beyond to make my son, who has a significant developmental disability, feel comfortable. Mr. Tom took many photos and worked hard to get a few good shots in 4 different outfits while dealing with behaviors along the way without batting an eye. It's hard to be the parent of a teenager with a disability. It's never easy, it commonly frustrating, but sometimes it can be down right embarrassing and that's what it would have been today had it not been for Mr. Tom's compassion and patience. Honestly, I don't care how the photos came out. I know I'm my heart that the photographer and my son both did the best the possibly could. What more could you possibly ask for? read more

At least three times the price of a small package of photos simply because they are "Senior". Two sheets of Wallets, 2 5x7's and 4 4x5's, for a total of 4 photo sheets...Grand total is $209!!! We didn't do any extra poses, this is simply my son in his tux. But I can get my single-pose package of my other school aged kids for less than $40. read more

HORRIBLE DO NOT USE we purchased one 8x10 senior photo of our daughter. Paid over $100 for one picture. Also paid $40 extra for their PREMIUM RETOUCHING the photo came back with lines under her eye and on her neck. I have called and emailed prestige numorous times for almost a month with zero response . They DO NOT STAND BEHIND THEIR WORK. STAY AWAY read more

Great job shooting senior pictures of my daughter at High Point HS. Trinidad, Trey and Shawn we awesome with my daughter and directing her poses. Love the fact that Trey was personable and made her feel comfortable. to you all!! read more

Prestige Photography is the worst!!!!!!!!! It is a complete rip off for every expensive pictures. Their communication with their customers is absolutely atrocious, we have been waiting on senior pictures to come for months!!! STILL NOTHING. I called to see what the hang up was and they told me "oh, we are just waiting for one item but it looks like it came in." I asked why didn't anyone contact me and if I hadn't called would you guys have called me to tell me there was an order was delayed." The representative said "sorry not sure but we'll definitely send them out today and you will get them no later the April 4th and for your troubles we will give you a small refund." I said "ok thank you." So today is April 15th and I still have heard nothing from the company, still no senior pictures, graduation is right around the corner...nothing. I called them today, got the runaround, was left on hold multiple times...for a long period of time and a different representative came back on the phone and said "oh, sorry you still owe money..." " I said, 'WHAT!! No, I don't that was paid in full months ago." Then I got really mad, and used a few choice words. Again, if I hadn't called we would still be wondering where are the pictures...! I told the representative that I wanted to speak to a supervisor and got put on hold again. Finally a supervisor came on the phone... Long story short, he admitted they dropped the ball multiple times and that in fact NO pictures were ever printed. I say again, THEY ARE THE WORST!! They now want to contact their finance department and figure out what went wrong but they can't call them, they have to submit an email. In addition to the email they also want my bank statement. Unbelievable!!! just shear incompetency all around, no accountability for the lies they told me. I was my own advocate, this company doesn't care about the customer. They have no follow through...nothing. For the amount of money parents pay, they should be grateful for your patronage. STAY AWAY, BEWARE THEY SUCK! read more

This place takes advantage of people!!!! 1st they charge you to have your child's picture taken, then you cannot even buy one single photo for less than $67!!! WHAT IS WRONG WITH THIS COMPANY!!! I will be setting up a protest for MD schools not to use these crooks! read more

Parents be aware of the exorbitant, way out of line prices listed for the portraits. The prices are on the photos I took. $300.00 for a CD!!! Prestige is an abusive company. The markup is astronomical. Packages are starting at $169. A la carte is $64 for one picture. Here's the bonus; marketing making it sound like they are doing us a favor: $529 to get your all child's poses not the prints. You have to pay more to get the prints. Here's another bonus! If the photographer messed up on your photos meaning blemishes, they don't remove them. You guessed it! You have to pay $40 but they will give you 50% off if you spend on their bundle. WOW! Are we consumers that stupid? Renown NY Photographer Barry Morgenstein who takes photos of celebrities is absolutely worth your money, 250 photos on a disc, 2 outfits with make up and hairdressers for $300. My daughter had a fabulous photo shoot with him. And cost us way less. We got them done at Costco. read more

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Do not take the 10% they first offer after they took the senior pictures. If you wait the will have better offers at the end. Like $100 off your order or 40%. Such a scam to reward the late runners and punish the early risers. Further the order was messed up and they had to redo the pictures read more

Save you're money!! The pictures are cheap and they charge a lot. Never again. Disputing on my credit card.

Disappointing. Paid for Deluxe but there was no instructions on how pics were going to be taken with 3 outfits. First two outfits were just upper half and last outfit was full. Wish they would have explained that beforehand. Waste of money. And that was just for taking pics. Ordering them is even more of a rip off. I take better pics with my iPhone. read more

Cost $100 for my pictures to be taken then another $180 to have the photos we already paid for. The picture quality was average as well, I could take better pictures with an iPhone. read more

Terrible customer service. I received my daughter's senior portraits and the wallets were not cut properly. On most of them either the top of her head was cut off or the side of her hair. One of my 5x7's has a smudge on it. I have called them many times and spent countless amounts of time on hold. I have emailed them and actually did receive an email back and they told me via email that they would hand cut the wallets and print a new 5x7 and mail them to me. That was over a month ago and since I've heard nothing. I have sent several emails to the same person that I was corresponding with and have heard nothing. I have called and they continue to keep me on hold and transfer me from department to department where no one can help or I just get disconnected. This had been a miserable experience. read more

Just had my daughter's senior photos taken at this location. Honestly after reading all the bad reviews I did not have high expectations. The building is deceiving as its in the middle of an industrial park. Once inside we were greeted right away, receptionist clearly explained our options and the photographer was wonderful. She took her time with my daughter and really made her feel comfortable. I'm excited to review the proofs and happy that I can complete the ordering process online as this is not near our home. I'll follow with any issues we encounter with ordering and payment but do far I couldn't be happier with our experience at Prestige Portraits! read more

It's no wonder this company has 1 1/2 stars. I was put on hold more than I could count. Hung up on and transferred around before getting someone who clearly did not speak English enough to conduct a professional conversation. As such, my question was never answered. Fast forward to the day of my child's senior pictures. Her appointment was a suggestion. The photographer wasn't even set up upon her arrival. She waited almost an hour in a hot room while the photographer set up. At this point her make up is ruined and so is her experience of her senior pictures. This company should not be in existence. My daughter was asked to register because they had no record of the paid package purchased weeks ago. We also don't know if she was given the correct shawl color because the workers were debating which color to give her. She was photographed in green and one of her friends had black. I will let the school know so they don't make the mistake of using Prestige Photography by Lifetouch moving forward. Horrible! P.S. This took place at Atholton H.S. Class of 2022 read more

My high school uses this company for our senior portraits. They're ridiculously expensive. I actually liked my senior portraits until I saw how much they charge. even if you purchase a package that includes for example wallet size photos, you don't get them as part of the package you PAID FOR, YOU HAVE TO PAY FOR THE PHOTOS TOO! read more

They are WAAAAAY overpriced. I have twins and they wouldn't let me pay for their pictures in one cart because it would have lowered the prices. They were willing to "let" me put them in one cart if I purchased a special package, which started at $499 and went up from there. $59 for one 8" x 10" photo? How outrageous! But wait......if you buy one of their extremely overpriced packages you can buy that 8" x 10" picture for $36. STILL OUTRAGEOUS! I would have to buy two outrageously priced packages (one for each twin) to get the "discounted" rate. And don't try to get an explanation for the outrageous prices. Their customer service reps can't explain it either. So disappointed with the school's choice of senior picture company. My school board will be hearing about this. Ridiculous! read more

We paid over $500 for senior portraits. They delivered the photos 3 different times and still couldn't get it right. I just posted 2 examples of the kind of work they do because it was too many mistakes to post them all. They put my name on my daughters collage pic on the 1st and 3rd order. Not sure how they got her name right on the second order but it didn't matter because they completely photo shopped the picture so she doesn't even look like the same person. Useless. They should have refunded my money but wouldn't unless I returned ALL the pictures so instead I am stuck with dozens of pics to see what I can salvage. Buying the disc should have been an option and then I could have taken it to a professional to do the touch ups and print it for me. I feel like I was robbed. They should set up viewing appointments in person BEFORE they print pictures to make sure it is what the customer wants. I even contacted the corporate headquarters and all they do is refer you back to the local office. Its a shame because I have been a Lifetouch customer for years and never would have thought the service would be so bad. I have senior portraits coming up again and I will hire a private photographer. I suggest you do the same. read more

Prestige Portraits - I guess 1 out of 3 tries isn't bad. Too bad I couldn't use that picture either. - Session Photography Near Me - Baltimore, Maryland

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Received urgent email from this company on a Thursday evening indicating that we had only 24 hours to schedule/pay for a senior photo session the following week. The cheapest "package" option was $20. After paying/scheduling we found out from the school that there would actually be multiple opportunities for taking senior photos and there should also have been a free option offered for yearbook only photos. Very misleading sales tactics to create a false urgency and hide the option for a no fee photo session. Slimy company. read more

Was very disappointed but felt trapped into making a purchase even though 15 of the 18 photos were horrible. The poses they forced my son to stand in looked like a 5 year old girl Easter photos with his hands under his chin. The props were corny and the photographer did a horrible job recognizing issues in the photo like hair out of place. It's as if they were just trying to rush through and didn't care. For $65 sitting fee, I expect more. For $400 in photos I expect more. I will discourage anyone from using this company. I emailed them and filled out a survey. Heard from no one... all I received were emails counting down the time I had left to make my purchase. Still pissed I gave them more money. Wish I had a tuxedo and cap and gown. I would have redone them on my own. read more