Literally the best nail salon I've been to in Ohio, moving from Cali my standards are very high and…read moredesigns are a must Sara is my go to. #AMAZING

I have been a customer here and genuinely wanted to continue supporting this salon, which makes…read morethis review disappointing to write. During my most recent visit, I showed a reference photo before the service began and was never told that the design couldn't be recreated as requested. I left with a set that looked significantly different from the inspiration photo, and the quality was not what I expected for the price. Some corresponding nails on opposite hands were noticeably different lengths, making the set look uneven. Afterward, I reached out respectfully to explain my concerns. My messages were polite, constructive, and focused on the work itself. Instead of feeling heard, I felt dismissed. What ultimately convinced me not to return was a later interaction regarding a broken toenail. When I called about having it repaired, I was told they would fix the toenail, but that I should find a different salon because I wasn't happy with their work. I explained that my concerns were only about the most recent service and that I had enjoyed coming there in the past, but I was still told to go somewhere else. I found that response surprisingly harsh and unprofessional given how respectful I had been throughout every interaction. Customers should be able to raise concerns about a service without being told to take their business elsewhere. Mistakes happen, and not every set will be perfect. What matters is how a business responds when a customer has a concern. Unfortunately, the communication and customer service left me feeling unwelcome and undervalued.

Absolutely love coming here! They never miss. My nails always look the way I want them to and they…read morelast 3-4 weeks!

My nail girl moved after years of doing my nails so I decided to try this salon and it was the…read moreworst experience. I do not recommend. The nail tech gaslighted me the entire time after I kept telling her it wasn't right. I have had nails on for years so I know what my nails are suppose to look like. These were uneven and oddly shaped. I don't even know what shape this is. Also, she filed the nails outward so they kinda look like they stick up. I don't know how to describe it.

My bestie, and another friend and I went on a Saturday late morning and we were able to get in…read morewithin 15 minutes, staff was excellent. Sara (I think that was her name) took care of me, she was great!! Great color choices, a lot to choose from. We had the middle priced pedi choice, was so relaxing. Clean shop. If we return to the Cinci area definitely a shop to visit.

I have visited this salon before and thought they offered quality service. But from the start today…read more(disorganized polish selection with a noticeably large number of missing colors), I should have recognized that they were dialing it in. My feet soaked for less than two minutes before the technician got started. The last regular pedicure I had (at another local salon four weeks ago) left my feet feeling baby soft and pampered. While I may have had to use a personal hotspot to connect to wifi there, I didn't need to worry that the tech was taking advantage of my distraction. I've been rushing around today, preparing for vacation, but now that I've taken a moment to truly look at my feet: I spent nearly $50 for a polish change and a chair massage. I won't return to Top Nails.

My 3 friends and I came in for walk in pedicures and were helped quickly. The place is clean and…read moreathletically pleasing. I enjoyed my time here! The price was a little more than what I was expecting during checkout, they must up charge for gel I guess.

1. Parking is terrible and owner shows no interest in improving the situation…read more 2. Appointments clearly mean absolutely nothing to the owner. I had a 3:30 appt for gel mani and pedi. After a late start on the pedi by the owner who was doing my pedi work, she finished around 5 PM. Then the owner ordered me to sit at a mani station, where I waited 20 minutes for service. Finally I got up to look for the owner, who was doing a pedi on a different customer. I asked her what's going on. She said I had to wait for a manicurist, and it would be another 15 minutes before he was free. I do not have 3+ hours to spend on a simple mani/pedi! I left after making another mani appt for 8:45 the next morning. I arrived on time, and still had to wait and then go looking for the manicurist who I found cutting oranges in the back of the salon. "I'll be 5 minutes!" she said. Still waiting, she finally appeared. She did no cuticle work whatsoever, just polish removal and new polish. Not a satisfactory job whatsoever. 3. While this was going on, another customer arrived for 9 AM appt. Her manicurist never even arrived at the salon until 9:15. 4. The laminated services page I was handed was filthy. I tried to point that out to the owner, who ignored my comment about the crud and kept insisting I buy the most expensive service. That I did NOT do. 5. The shame of all of this is that there are actually good employees who want to do the right thing for their customers. Tony, my usual manicurist, who is wonderful, was on vacation. My mistake was expecting his level of service from other employees. 6. My daughter, who spends upwards of $200 every other week at nail salons, had a very similar experience as mine at Rio two weeks ago. It took them over 3 hours for her mani and pedi. She will never return to Rio, nor will I. I will miss Tony but I cannot reward such a poor company with my business.

The service was friendly, and she was able to fit me in for a manicure within an hour. However,…read morewhen it came to the manicure, she went WAY overboard on my cuticles. I bled in multiple locations and she didn't bat an eyelash. I thought it wouldn't be a big deal, but then my hands didn't officially stop hurting for a couple of days, and little mini-scabs ruined the nice polished look you hope for with a manicure. Not worth the $18. Not going back.

Bought a Groupon for a mani-pedi here, and I agree with the reviewer below that the mani-pedi was…read morelacking in the massage department. But the price in on-point here, and they offer a lot of combo package deals. I messed up one of my nails while sitting at the drying table (clumsy moment), and the manicurist fixed it for me. I'd go back here if the occasion presented itself. I have a nail salon within walking distance of my house, though, so I don't know if I'd go out of the way to get mah nails did here.

my name is Cora I've been coming here since this area 1st opened about 8yrs everyone here is very…read moreprofessional I don't go anywhere else except her, know my family, friends come also. Very outstanding service. Tk you for having this service here. I live in Northgate area and come here. very good service. Cora

If I could give 0 starts I would. I was burned by the technician who was on the phone while doing…read moremy eyebrows. I didn't realize it was a burn until I woke up the next day. I understand that redness is normal when it comes to get waxed but being burnt is not.

i always leave feeling very satisfied with the work they do. would 100% recommend for anyone…read morelooking to get a mani or pedi. staff is always friendly and inviting!

This was, hands down, the worst manicure experience I've ever had…read more It was my birthday, and I left crying, with two bleeding cuts and blood visible on FIVE total fingers. It honestly left me questioning if I'll ever get a manicure again. From the very beginning, the manicurist was moving quickly like he was rushed, even though there were more employees than customers. He was so aggressive with the cuticle clippers and file that he cut my finger right away. It was bleeding pretty well, but I didn't say a word. Accidents happen. When he clipped me a third time, though, I yanked my hand back. He asked if it hurt, and I said yes. He STILL did not slow down or change his technique. Moments after that, I felt a sting AGAIN, and I started crying. A manager came running over and tried to help clean up the blood. To his credit, the manager apologized repeatedly and didn't charge me. Unfortunately, this is not the first time I've left 90's Nail & Spa bleeding. My fingers still sting a day later, and it's upsetting that the manicurist did not adjust at all, even after I told him it was painful.

I have been going to the salon for years! This salon did change names and locations, but it is…read morestill owned by the previous owners of nail shop right around the corner (Bella Nails). Someone recommended this nail shop to my mom and I years ago, and I am so glad we listened! As a runner, I feel like I need to take care of my feet. Getting a pedicure every few weeks does help. I always get a French manicure, and it really lasts! I can't get over how long the pedicure last here. The staff is super friendly and work very hard. The owner of this business has had the same employees for years. It is so nice to walk in the door to see a friendly face! The new location is in Fields Ertel next to JCPenney and Plato's closet. If you pay with cash, you even get a discount. Check them out!

First time in there was today and I LOVE it. Very nice, very fun , very clean. And I was a walk in…read more If you read this and you want a great nail service done. Please go! I WILL be back..