I have used this firm since moving to North Tyneside in 1996 cira 16 years and I can honestly say I was pleased with the service until its recent take over.
I will not use/phone them again as on both occasions I was left stranded. On the 1st time I waited half an hour and when I chased the booking - one had not been made for me so 10 mins later I got picked up.
I went out to celebrate my birthday the other day and booked a taxi from the restaurant at 10.30, I was told the taxi would be 20 mins and I would receive a txt back.
I said that was fine. After 20 mins I chased the operator to be told the taxi had not yet been dispatched, but she would let them know I had rang back. A further 20 mins later no taxi, again I phoned operator who said she would chase! The txt never came and the restaurant owner drove me back as he was locking up!
I have put another taxi firms telephone number in my phone now as I don't want to be caught out again in the dark being young and female! read more