Very knowledgeable staff. Anyone in the office can help but Blake is also an active agent who will…read moretake the time to speak with you personally. Super easy to get ahold of the office (Phone, text, email, mobile app) They make it a point to try an schedule annual reviews to thoroughly look over your account to make sure everything fits your current needs and if there are any discounts you may be eligible for but not currently utilizing. I never realized the significance of having a local agent, but now I'll never go back. No more having to deal with 800#s, no call backs, etc.

Received a cold call from them. When the call was disconnected staff took it upon themselves to…read moretext me and lecture me about phone etiquette & manners. Management called the next day and technically apologized but then made excuses for staff in the next breath. Buyer beware is all I'm saying.

HORRIBLE EXPERIENCE. They will treat you right as long as everything goes smoothly but as soon as…read moreyou have a problem prepare to be ignored and charged fees you should not be charged. MELISSA LEE messed up my account and ended up canceling my policy so I drove around for a month with no insurance and had no idea until I paid my next bill and it got refunded due to my policy being cancelled a MONTH earlier. Then she did not cancel my renters insurance as requested so I got charged for that then got charged late fees that have still not been refunded over two weeks later. Chris did not even try to reinstate my account when I called him, granted it was 4:30 on a Friday he made no attempt to help me just told me it *might* be sometime next week even though the multiple customer service reps I spoke to that day told me it could be done the same day (someone was ready for the weekend). Even if he did reinstate I would have had to pay back the money that I paid that then got refunded due to them canceling my policy so they were going to make me pay for services I did not technically receive. So there I was still driving around with no insurance due to no fault of my own because my only other two options were to either go with a different company and be charged a higher rate due to my "lapse of insurance" that was cause by them and not accurate or open a new policy with allstate and pay 3 times what I was paying before due to the lapse of insurance that was CAUSED BY THE SAME COMPANY!!! They said they had no way to override it which is complete BS they are just greedy. I could keep going, There's more to it than that but that is the gist of my experience with this company and mainly CHRISTOPHER DUMS agency. Worst part of this is I went on a roadtrip with a car full of people and it makes me sick to think of what I would be dealing with right now had there been any kind of accident during our trip or any other day for that matter. I would be completely screwed and the complete lack of empathy within this company is just disgusting tbh. They really did not care or show any kind of remorse for their mistakes. Thought I was supposed to be in good hands Chris..? For the record- It did not just lapse due to me neglecting to pay. It lapsed because Melissa screwed up. We were changing my payment due date from the 6th to the 18th which I was told would not be a problem and that she would suspend auto pay for the 6th and I could call in the payment on the 18th which I did and everything went fine with my August payment but then something got messed up in September probably because she was on Vacation and NEGLECTED TO PUT AN AWAY MESSAGE ON HER EMAIL so I had no clue what was going on while I was emailing her about the renters insurance charge and she obviously neglected to do something before she went on vacation to make it so our arrangement from August would go through like it was supposed to which likely is what caused my policy to lapse. Even when I called and spoke to Chris he did nothing to help me get the money back that they charged me for the renters insurance that Melissa neglected to cancel.

I have known Chris Dum for many years and know him to be a honest hard working man. I was thrilled…read moreto have him help me with my homeowners and auto insurance coverage. He will always do what is right!

On February 28, 2023, I completed an application for my daughter…read more On March 17, 2023, Ronald notified me that they couldn't reach my daughter to schedule an exam. He provided them with my phone number, and I don't answer unknown numbers. Therefore, she didn't complete the exam until March 20, 2023. On April 18, 2023, I emailed Ronald regarding the application status. He left a voicemail message stating that everything had been approved for my daughter and that I needed to call Customer Service to make a payment. I called Customer Service to make an appointment and was informed that her policy hadn't been approved and they couldn't accept my payment. He responded with LOL and that he would contact them. On April 21, 2023, he advised me that my daughter needed to put a wet signature on the HIPAA form. She submitted the form with the wet signature. On May 5, 2023, I emailed Ron to see if he heard any updates. On May 8, 2023, he responded and said he hadn't heard anything and would follow up. On May 9, 2023, he emailed me and said that the Copy Service still hadn't delivered the paperwork, that he was following up with them weekly, and that he was positive that she would be approved, and it is not Farmer's slow-rolling the process. He also added that there was a note for expediency as soon as the paperwork was delivered. On June 13, 2023, Ronald forwarded me an email from Farmer's without explanation. The email stated that she was being declined for coverage due to a history of anemia. They would reconsider opening her policy once a full evaluation was completed and all results were available. After months of this, I wasn't even worth anything but a forwarded email from the agent. When he wanted me to switch my two houses and two cars over, he was a different man.

Baker Insurance Agency worked hard to get us the best coverage for our money. Very knowledgeable…read moreand friendly staff. I highly recommend letting them quote your auto/home insurance needs.