My father was admitted to this facility earlier this year, and my family and I truly cannot say…read moreenough positive things about our experience. The staff is professional, knowledgeable, and exceptionally well-trained in caring for the elderly, especially residents in long-term memory care. The level of compassion, patience, and attention they give each resident is remarkable. If we ever had to choose a long-term memory care facility for a loved one again, Boutwell would be our first choice without hesitation. From the very beginning, the entire staff took the time to get to know our family personally. Over time, meaningful friendships were formed, and we always felt genuinely supported as they helped guide us through such a difficult chapter in our lives. My father passed away while at this facility and they honored his life so beautifully. Words cannot fully express how much it meant to us to see the love, care, and compassion they poured into my father every single day. Just as importantly, they showed that same kindness and support to our entire family, and for that we will always be forever grateful. With deepest gratitude, Laila

A family member came here for rehab in about 2012. Service was good, and therapy and nursing staff…read morewere competent and conscientious. I would have given it 4-5 stars at that time. Based on that stay, when someone in the family needed transitional care in 2016 we again chose The Gables. The place now appears to be understaffed. My family member (let's call this person "X") is at risk of falling so must be helped with every transfer from bed to chair, etc. It is often 10-20 minutes before help arrives. Early in X's stay, X rang for help getting to the bathroom during the night. After quite some time an aide came and, instead of taking X to the toilet, put an adult diaper on X (despite X's protest that they did not need or want one) and left. The next morning we had a conference with X's nurse about the incident. We made it clear that X is continent and lucid and is not to be left in bed with a diaper. Well, again last night as X was preparing for bed, an aide insisted on putting a diaper on X. X, being older and frail, capitulated to the young, strong aide, but was upset. A friend of mine who is a nurse elsewhere said this was likely done because the place is understaffed and they worry that a patient who has to wait too long will get up on their own and risk falling. My friend explained that the facility is willing to sacrifice the patient's dignity to lower the risk of having a fall on their watch. I spoke with X's nurse and the facility's nursing director this morning. They said they have zero tolerance for this kind of behavior and this afternoon they put the aide in question on administrative leave. If and when the aide returns, they will not be assigned to care for X. This should not have happened at all but because of Boutwell's timely and appropriate response to the problem, I've upgraded my review from two stars to three.

My father was in the Transitional Care Unit for 4 days and it was so traumatic for him that the…read morefamily broke him out of there yesterday afternoon to care for him ourselves. We had to be there so he would get proper care and witnessed that it would take 15 to 20 min for them to help with bathroom. He was handled roughly during the night when he pushed the button so my 86 year old mom stayed there overnight. Do not send your loved one here. No stars awarded!!

Ugh, where to begin... My mother was in TCU here for three…read moreweeks. It was not the experience she would ever want to live again. The communication between staff members was horrendous. The left hand did not know what the right hand was doing! Most phone calls were left unreturned. Her call light often took 30 minutes to respond to. If you aren't up and ready for a shower at 6am without notice, you will remain unbathed for the next 10 days! TRUE STORY! Long story, short....Never Again would I entrust a family member to this organization!

Clean, updated and good food. The staff is super friendly and kind to residents and guests. The…read moreExecutive Director, Lisa is top notch. What a great facility with amazing people!

From the owner: Embrace a lifestyle of comfort and dignity at The Shores of Lake Phalen, a leading option for…read moreassisted living in Maplewood, MN. Designed for seniors who value independence but need daily support, our community provides personalized care in a serene, lakeside setting. Residents enjoy thoughtfully crafted living spaces, chef-inspired meals, and enriching programs that foster connection, wellness, and peace of mind. With beautifully maintained outdoor areas, cozy indoor lounges, and a warm, attentive staff, The Shores creates a true sense of belonging. Discover a place where care feels like home--personalized, purposeful, and empowering.

We are so grateful for the care my mom received at Oak Park Senior Living. The atmosphere was so…read morepositive and supportive. They made her so comfortable during her final days. We always felt she was well cared for even when we were not there by her side. It was so nice to have such a high level of trust that mom was listened to and respected. From the leadership to the front line staff everyone was exceptional. Thanks for all you do.

OPSL is lovely - great staff, great building, great activities - it is just lovely. It is…read morecomfortable and the costs are under control. I am delighted my parents can stay at OPSL.