I've been a patient for years and had multiple issues. The staff was initially friendly, but seems…read moreto not be able to be courteous when administrating all the forms they constantly require. I was once asked to refill forms I filled out when they sent them to me two days in advance of my appointment, because they needed me to fill them out with less than 24 hours. I also do not understand why your blood pressure needs to be checked by your hygienist every time, even if you say you would not like it. I rarely see an actual dentist (just the hygienist), and have not seen the owner of the practice for at least six years even in the office. Their customer prompt system Has lots of glitches and keeps aggressively prompting for an appointment even when you've had one scheduled. And I was yelled at for having my insurance change without notifying them in advance after being a patient for over a decade. And then they were relieved because it was "good" insurance. This also points to some sort of economic discrimination if I would not have had good insurance.

Can't recommend this practice enough. I have had dental issues throughout my life and this is the…read moreonly place that made me feel totally at ease and comfortable. They always explain the rationale of each decision and are open to your feedback and questions.

I have been going to Dr Kleinman for over 15 years and he has been the best dentist I have ever had…read moresince moving to Pa in 1980. I tell all my friends and coworkers that "I love my dentist " and several of them have now become his patients. He is kind, gentle, respectful, takes his time, and does not ever rush or push additional procedures unless absolutely necessary. I also find his staff attentive, helpful, and if needed able to accommodate last minute services if needed. If you are in need of a new dentist I would highly recommend Dr. Kleinman !!!

Terrible terrible practice. Flippant staff. Never answer their phones or return calls in a timely…read morefashion. Referred me out to another dentist instead of helping me. No reason given. Dr made office staff tell me he doesn't want to treat me. Again no reason give . Stay away. FAR away

I quite honestly had no issues with the level of care I received at this dentist. What drove me…read moreaway was that during the height of early Covid, when it was advised by professionals not to visit dentists except in emergencies, they continued to let my insurance plan run out. The thing was, in my first year that I had the plan they were very communicative - constant texts, phone calls, and emails - asking me to come in for visits. I was out of the country for several months and wasn't able to get there, but I did take note of their exuberance to get me into their office. The plan autorenewed while I was away and then Covid hit. In my second year of the insurance plan, which is/was Kleer Dental Insurance, I didn't have any visits to their office at all. But the interesting thing was that they never reached out at all - no calls, no emails, no texts - trying to get me in for visits. So I assumed that, added to the news and what the medical advisory was at the time, that either their office was temporarily closed or, at the very least, they had suspended the Kleer Insurance from running out during the pandemic. When I finally called for an appointment after it was considered safe, they mentioned my Kleer Insurance plan was nearly expired. When I inquired if they had not suspended it from running due to Covid, the assistant on the phone got very short tempered with me and said as they had been open the entire time that they hadn't suspended the insurance period and would not give me any extension. I made certain to tell them not to autorenew my plan as I would no longer be going there. The woman on the phone said, "That's fine," in a very short manner and hung up the phone. I spoke with a representative from Kleer after that who mentioned they had told all the dentist offices who use that insurance that they were fine with any extensions to the plan period due to Covid, and were sorry to hear that Smile Exchange decided not to honor that and extend it at all. While I know Covid was tough for many businesses, this was just an extremely nasty and underhanded business practice. I had been a good patient throughout my first year there and received zero treatment or use of my plan in the second year due to the pandemic, yet they refused to extend my plan by even two months even though Kleer insurance would have allowed it. A shame really cuz they lost a good customer that day.

I'm a nervous dental patient. So I was skeptical that a "chain" dental establishment would be a…read moregood choice but I gave it a shot. I'm glad I did. The folks at the Warrington Smile Exchange do an outstanding job making you feel comfortable. The hygienist who takes care of me has the steadiest hands and could not be kinder or more friendly. I've had several visits in the last year and while always a bit nervous, I honestly feel good about going to the dentist for the first time in my life. And their prices are really good too!

Well run organization. Starting with a good office experience. The hygienists have all been superb…read more They have the latest technology for supporting teeth and gum health.

I have not gone there. I called to get information about cost and maybe to make an app't. IThe…read moreperson who answered phone keep replying to my question about cost for evaluation and xrays that the appointment would be for xrays, evaluation and root canal. I repeatedly told her I dont know if I need root canal or not and I just wanted to come in for the evaluation and xray. It was like (pardon the pun but appropriate) to get her to give me information just about appointment for evaluatiion and xrays. My impression was this practice form the get go was set to get a prospective patient to agree to root canal before the appointment She did finally say well you coukd come in for just the evaluation and xrays butusually we do a root canal. I I had also asked for cost of an implant After checking with other practices I found this one was almost double most of the other practices I contacted. I did not make an appt with them and based on this interaction and the cost I would not recommend this practice. As far as are they good or not, this I don;t know but no dental practice, in my opinion should be saying what treatment they intended to do before they have even seen a patient

Despite the delay in scheduling the extraction of a fractured molar due to the illness of the oral…read moresurgeon on the original appointment date, when the hour finally arrived over one month later I was pleased overall with the experience. Two visits were required. First, a two minute evaluation with the surgeon to allow him a visual check on my condition, and to briefly discuss the appropriate anesthesia (local or general) for the procedure. My cracked and partially missing tooth was fairly straight forward, so we agreed that a local would be sufficient. Two months later on the appointed day, I appeared a few minutes early in case there was paperwork, although I had submitted the dentist's information before the first appointment. Still, there appeared to be a lack of coordination between the front desk and the part time surgical team (including surgeon), so I sat in the waiting room for 40 minutes being ignored by the staff until the surgical assistant wondered where I was and why I hadn't been sent back to their small work area in back. Turned out, there were a bit more questions to answer, which I completed quickly. Shortly, the surgeon came in and began sedating my gums around the tooth to be removed. He injected a lot of numbing agent and it took a while for it to do its job. He returned a third time with one more shot for good measure and went after the broken soldier with a dental pliers. He torqued and yanked and pulled and had that bad boy out in about two minutes. I had to ask if it was extracted and was pleased when he was affirmative. Not completely painless, but so fast that I had no complaints. I was out of the chair and preparing to leave just a few minutes later. The assistant gave me a bag with gauze, ice bag and written directions to take home. It would have been more comprehensive had she explained everything I should be doing, such as to take ibuprofen and Tylenol Extra Strength as soon as I got home before the local anesthetic wore off, and how to use the gauze and ice pack, but luckily I read the instructions and avoided any problems. 24 hours later and I am without pain, nor bleeding and haven't needed the ice pack for swelling. All good. Still careful what I eat, and admit to a mild brain fog from the remains of the anesthesia in my system. Four Surgical Stars for the folks who took care of me well. Two Uncoordinated Stars for the lack of same between the front desk and the surgical crew.

I went in for a problem tooth and was told I need several other things done. I understand if there…read moreare other problems but I went in for a tooth ache and they tell me I need a root canal but want to schedule me for many other things before the root canal. I would think they would take care of the problem first. My teeth are horrible and I haven't had good experiences with dentists and I heard they were pretty good. My husband went there years ago and they were great. They have changed their name and are horrible. Nothing was explained to me besides I needed a root canal and a bunch of other stuff that I had no idea what she was talking about. Then they wanted to schedule me for a ton of appointments. Not what I was looking for. I needed something done with this 1 tooth then we could have went from there. Horrible and money seems to be the main target they have. The Dr. I had was not very nice either.

The staff is very friendly and professional. The dental…read morehygienist is extremely thorough I was nervous about getting a tooth extracted But they did a great job. I highly recommend them

This office is the best dental experience you could have! They are kind, compassionate and fun!…read moreThey are there for you in an emergency and the customer service is second to none. If it wasn't a dentist office I would visit more often!

I was a nervous reck going into the office. Dental visits Make me nervous and anxious. Well, as…read moresoon as I was greeted by the front desk, I knew I was in good hands. Such a warm and inviting office. I was treated like I was their only patient that day. Hygiene visit lasted for an hour and I spent time talking with the doctor about my dental needs. Such a relief to find this office. Don't plan of going anywhere else anytime soon.

I highly recommend this dental group. I first started going there many, many years ago to Dr Joe's…read morefather. The receptionists, hygienists, receptionist and Dr. Joe are amazing and very caring. They are the BEST. I have had several emergencies and have always received appointments and care the same day. I love Dr. Joe's drawing which explains steps needed to take care of the tooth. I moved to the Poconos and recently to Bethlehem and am still driving and hour and a half to go to this practice. They really are the very.BEST.

So my 7-year-old daughter was told she needed a pulpotomy (like a baby root canal) for a deep…read morecavity between two teeth on the top right back of her mouth. So she got the procedure. She developed a small bubble in her gum a couple months later, an abscess that was more of a nuisance than painful & didn't really think much of it so she rinsed it out with salt water every night after brushing. At her next check-up, that same dental practice said the abscess was a result of the root canal not working. They suggested she see an oral surgeon which they referred us to & have the tooth removed (it is a baby tooth). I went to get a second & third opinion and turned out Venneri also missed another obvious cavity in her mouth. We continued to go there (big mistake!) but this time Dr. Doreen started the process on another tooth with a cavity and said she probably needed another pulpotomy so she "cleaned" it out. As I was asking my daughter "Hey____, are you ok?" Dr. Doreen got out of her chair into my face (I was standing in the doorframe of the room) & said to me "I DON'T WANT YOU TO COMMUNICATE WITH HER. I WANT HER TO TRUST ME!". Turned out this caused an abscess as well! In addition, I was also told multiple times that these procedures would be 100% covered and they continue to send me a bill! I have never experienced such unprofessionalism & rudeness & we will surely not be coming back! *I should have trusted my gut feeling, when this same office performed a routine cleaning on me and when my insurance bill came charged me as a "debridement" which was very costly! I had to dispute this charge because it was only supposed to be a check-up and routine cleaning! They eventually removed the charge.