We started off with a different lender, but switched to Primelending when the first lender couldn't schedule an appraisal on time. Choosing Primelending was the best thing we could have done! The transaction ended up being very complex, but our Lending Officer Shannon Faught was amazing every step of the way. She responded to our questions quickly, was clear in her communication about next steps, and truly went above and beyond to ensure our transaction went smoothly and that we got to keep our rate despite some unanticipated challenges. Her local expertise and connections were so helpful in getting an accurate appraisal on our very rural property too. Shannon was friendly, professional, responsive, and truly a pleasure to work with. I also appreciated Primelending's very clear, understandable disclosures and electronic document submission platform. It made the process simple. I think people sometimes underestimate the importance of having a good lender when purchasing a home-we did at first-but you will do well to have Shannon and Primelending in your corner! We are so grateful for and happy with the service we received. read more