Wow, with these reviews you'd think this was a last-resort type of option. In reality, Martz is…read moreScranton's lifeline to New York City. Since I moved to NYC, I've been taking the Martz bus to visit my family in Scranton pretty regularly. Let's say 6 round trips per year. I have never had any type of issue. I don't think the bus has ever been even ONE MINUTE late leaving Scranton or leaving PABT. While you do get a nice mix of working professionals from the stops in the Poconos, your stereotypes about *who* is taking the bus if not traveling for work are going to be pretty accurate. Is it painful to pay $133.99 to have to sit next to someone who spends the whole trip eating and talking on their phone? Yes. Have I witnessed people drink personal alcohol on the bus? Yes. Did I once witness a man--while on the moving bus--call Martz customer service (rather than speaking to the driver) to ask for the bus to be stopped due to cosmetic damage on the bus's exterior? Yes. Still, these people are greatly outnumbered by respectful commuters. It's not perfect, the price is way higher than you'd expect, but it gets the job done. The peace of mind and quality time with my family has been priceless.

The person who works at the Scranton terminal was really helpful. That being said, the company…read moresucks. You can call customer service but nobody will answer (even when you are second in line) or call you back. The online reservation system is confusing. It's actually one area where Greyhound is pretty good. I had no idea if my bus was late or not, and to switch to different bus is impossible online. It seems all geared to make you call the customer service number that nobody will answer

Nice bus depot but now this the 3 Rd time I used those vending machines and my bank card has had…read moresome extra charges banks been notified someone make sure staff knows

I'll be honest, this doesn't seem like the safest place to be. I was Philadelphia-bound, and I came…read morehere to wait for the bus. I didn't want to take out my laptop, but at least I read my kindle, and people generally left me alone. It was straightforward and easy to find my bus when it was time to go.

Me and my wife used Kurt's company for our wedding back in September and he made things so easy and…read moreefficient for our wedding day. Kurt was so professional and very easy to work with. He communicated multiple times prior to the day and during our wedding weekend, which allowed us to not have to stress with everything else going on. We used two buses and the limo bus for the day and he and his drivers were so nice and punctual during our busy wedding day. Bottom line...Kurt and his team WERE AWESOME! I apologize for not reviewing sooner. Thank you Kurt for your professionalism, timely answers for our endless questions, and for just being an overall great guy and super easy to work with. My wife, Tara, and I will recommend you to anyone we can and keep your info for any future needs we may have. We cannot say it enough....THANK YOU FOR BEING A PART OF OUR WEDDING DAY AND MAKING IT MEMORABLE!

Cannot say enough good things about Kurt and his team! We used their services for our wedding day,…read moreand everything went perfectly. There was constant communication and zero stress. We had a school bus, limo bus, and sprinter van. All of the drivers we courteous and helpful. Will be using Caruth Bus Lines again for all of our transportation needs in the future!

I booked two seats, but only one seat was reserved, and at pickup, we were told that only one of us…read morecould go. This is completely unacceptable. The service was also extremely late. They promised to arrive at 7 AM, but didn't come until 8 AM. Later, they promised a 9 AM van, which didn't arrive until after 10 AM. When we raised concerns, the staff said that if we had a 10 AM flight, we should have booked a 5 AM van, implying it was our fault. This is unhelpful, unreasonable, and rude. Because of these repeated delays and mistakes, we missed both our flight and our bus. I have been living in the USA for 3 months, and this has been the worst experience I've had. Their service is unprofessional, unreliable, and disrespectful, and I would not recommend them to anyone.

Me and my boyfriend love you guys! Communication is great and you saved us last minute when he…read moreaccidentally booked with another company and they cancelled him an hour before departure. We use this service to visit each other from PA to NYC that makes our long term relationship survive. prices are good and you offer a lot of availability. Thank you for great service

We had a great experience using A.J. The booking process was easy, the bus was clean and…read morecomfortable, and everything was right on schedule. Our driver was friendly, professional, and made the trip stress-free from start to finish. I would definitely recommend them and will be using them again in the future!

We used this company twice in the last month. First Trip they were hired by our travel agency to…read morebring us to the cruise port. - on the trip to the port - the bus was freezing cold. This was in July for a group going on a trip to the Bahamas - it's not like we had sweaters. - on the return trip - the bus was showing signs of age, and rode very hard. The driver was very 'jerky' with the shifting, and proceeded to get lost in the local town for the drop off home. The second time was for a large group trip to a Phillies Game. This company was used by the organizers. - On the way to the game, the driver almost went the wrong way, and the passengers had to tell her the correct way to go. - there were 3 busses. We were supposed to stay together because of the parking passes. Apparently 2 busses did not get the memo and decided to stop at a rest area (there are bathrooms on the bus). Our bus had to stop on the side of the highway for 15 minutes and wait for them to catch up - the bus was very uncomfortable - like the shocks have seen better days - on the return, the driver had no idea where she was going, and apparently has never heard of GPS. After wandering for a half hour in the wrong direction, passengers were using their cell phones and giving her the directions to use. I cannot recommend this company - especially not their drivers.

Called today to schedule airport transportation. Spoke with owner. For being a business man, he was…read morethe most rude individual I have every spoken with. He thought he knew all the fact of the situation for which I was calling, well he did not. VERY RUDE, NOT WORTH ANYONES TIME TO CALL HIM. I told him that I would most definitely not be booking with him and I would make sure I told everyone I knew, to never even call or consider them. Then I hung up on him. By looking at the others review, this is a common occurrence for this business.

Worst experience on the phone with a business owner I have ever had. Made a reservation on the…read morephone and followed up with their PDF version of a contract which was a bare bones as you can get (should have seen writing on the wall). Tried to communicate via email with the contract to lock in logistics and pricing and then got yelled at on the phone worse than I have ever been before, when I called to see if they received the email. When he started swearing I just put him on speakerphone for everyone at the office to hear because it got to the point of comical. Literally something out of a movie. Don't waste your time.

I had an amazing experience with Alex! He's very courteous and professional. It was a smooth ride…read moreand I'll definitely be using his service again.

From the owner: Dear customers, I can accommodate rides for groups of up to…read more14 passengers. Will gladly take you to/from airports or cruise lines in PA, NJ, NYC and NYS. Please feel free to contact me at 570-776-6424. Contact me within 24 to 48 hrs to schedule long distances rides.

Excellent driver with impeccable manners. Enjoyable trip. If you are looking for a ride anywhere I…read morerecommend that you use this Service. Ask for Frank

From the owner: This is signature limousine/Car Service, Scranton, Pennsylvania. Please call 570-815-3366 to…read moreschedule your ride . We do airport shuttles, business meetings, doctor visits to New York and Philly area ect I have been in business for 20 years some of my clients are the New York Yankees/Scranton Rail Riders and the university of Scranton. and I am fully licensed and insured through Pennsylvania public utility. Give us a call

From the moment I called to reserve a limo for my son's Senior Prom, the service I received was…read morenothing less than spectacular. The communication on time and address for pick up was great. They reached out the day before to confirm the details and give me the name of our driver. Mike, our drive was not only on time, he was a few minutes early. He gave me and my wife a full brief of the limo, showed us around, and verified when and where our son was supposed to be dropped off. When he got over to my son's date's house, he took her little brother and sister for a short ride while she finished getting ready. Once the kids left, he took them to a local park and took pictures for us. Mike got them to the school right on time and even offered to take my wife and I around for 30 minutes since we still had time left. I can't say enough how much we appreciate the service and the driver we got. Elite Rides will be our first choice whenever we need a limo service.

Absolutely incredible service and employees. We used two buses all day for my wedding and the…read moredrivers were so accommodating and pleasant. They were with us for 10 hours and never made it feel like they were working. Cannot recommend their services enough.

I haven't even booked Cruz Control yet but want to compliment Ricardo's excellent costumer service…read more& affordable pricing. This is the kind of business we should want to support!

We just took a quick 2 day trip to NYC. Riccardo was nothing but attentive to our needs and booking…read morewith him was so easy!! We were in a gorgeous black suv and Ehsan was our driver. He was there 20 mins if not earlier when we needed our rides. We got picked up at our home and dropped off right in the city. Eshan was back the day promptly at our hotel and took us to little Italy for dinner, waited for us to be done, then back home to the Scranton area. Wish I could give more than 5 stars bc the pricing was SO reasonable for our ask. We will be booking with him again soon! :)