I'm not sure why this location has such bad reviews. Every time I've needed something right away…read moreI've been able to go in and have great service with a smile from the employees. Whether it's ink for my printer because my daughter needs to print something for school tomorrow and we ran out of ink or I'm returning an Amazon return, every one has been great. They have a big selection and we do our back to school shopping here too and they have good coupons on the app.

I guess I will be the jerk here but I am tired of seeing non service animals in stores they do not…read morebelong in. If you can't be away from your pet for an hour or hour and a half or your pet can't be away from you, don't subject the rest of society to your problems. I love animals. Not in my grocery store and not sniffing me in this staples store today at noon the cutest thing bumping into me. And the dude didn't have it on a damn leash to boot.

This store is super sketch. I cannot believe that Office Depot even allows this to be a store in…read moreits chain. It's so run down, dimly lit and was in need of a remodel 20 years ago. I was contemplating a 1 star review, but the associate, Danyell, was amazing and commiserated with me on the need for a remodel. The cash registers are old, antiquated and need updating, too. They're big square behemoths that barely chug along and we probably install when the store was built in the 1980s. I got the gift cards I needed, but Office Depot needs to put this store at the very very top of their list for a remodel. Stat.

Do NOT Do your TSA Pre Check here! The women doing pre check is rude and not knowledgable. You…read morewould not use my birth certificate. Even through they accepted it for my REAL ID and at Office Max to get my TSA pre Check! She wasted my time!!!

Whatever you do avoid the guy with the long beard. Rude as it comes and treats you like you peed in…read morehis coffee when you can't read his mind and total lack of customer service.

Worst of all West Knoxville locations. Closes when other stores around stay open. Slow careless…read moreemployees, lose packages. When ownership changed this store and its customer service tanked.

I love this UPS store. It may be twice the price to ship here over USPS, but it's worth every penny…read morein my opinion. The people who work here are so friendly. They've offered to tape my boxes for free, are efficient with everyone, and smiled and welcome us even when it was 5 min to close. I really avoided shipping anything before I found this UPS store, now it's an easy task and I know I'll be met with smiling faces!

I dropped off a package here to return to Amazon. It was a quick efficient in and out experience…read more Thank you.

errible customer service. I came in needing help with a…read morelarge, heavy box for my elderly grandfather and was flat-out refused by Zach. No effort, no care, no basic courtesy. On top of that, UPS drivers can't even stick to scheduled pickups, this place is beyond unreliable. I won't be coming back, and I won't be recommending UPS to anyone.

Nathan and his team are always so helpful. I have never been in the store and them not be busy…read more They are knowledgeable and always willing to go the extra mile.

I stopped off here to ship an Amazon return package. Quickly and efficiently done. Thank you.read more

If you want to receive Amazon packages anywhere around Norris Lake on the north side, you can rent…read morea box here and receive packages at this facility which is super close to the Jacksboro post office. The Jacksboro post office will not hold anything for you to come and pick up from Amazon. They return to sender.

Service was incredible and all the staff was very helpful. Everything I needed was printed quickly…read moreand correctly.

RIP OFF ALERT!!!!! If an employee makes just ONE photocopy for you, there is a surcharge of $2.50…read moreJUST FOR THAT ONE PIECE OF PAPER. And they DO NOT warn you in advance. BEWARE OF UNSCRUPULOUS BUSINESS PRACTICES AT THIS FEDEX LOCATION in the Gallery Shopping Center. When I spoke with the manager, she actually defended the way that customers are RIPPED OFF. I've had much better experiences at the FedEx location on Kingston Pike in Farragut.