Since my cancer diagnosis in Oct 2025, I've had to frequent this facility at least a dozen times…read more While the clinicians are excellent - I do have issue with the facilities - namely Valet Parking, actually the absence of. In My Atrium app for each appointment at this facility there is a reminder that valet parking is offered at this location. The dozen times I've been there - they are always closed and you are forced to parking in the blue parking deck which isn't a bad walk when the weather is nice but when it's raining or 28° outside that's another story. I'd like to suggest they remove the mentioning of valet parking since they are not really offering it. Don't set the expectation then not deliver on the service.

Seems like déjà vu at this hospital as four years ago my ninety one year old dad had a stroke and…read morewas treated at this hospital and now my ninety one year old mother is taken their by ambulance to also be treAted from a stroke. Although my dad didn't survive from his illness the doctors, nurses and staff were excellent and did best they could for him. Moving four years forward the medical industry has seen many changes and these hospitals have seen an exception. Although I'm sure that doctors and nurses do the best they can, I do notice them working under that much more pressure and during several circumstances my sister had to talk to nurses about which medication had to be administered and which one's shouldn't. It seems there was a confusion on this matter on how notes were written down. Facilities are very clean, well maintained and staff was knowledgable and friendly. There is ample parking for visitors with free parking if you get your ticket validated at reception area. There are various restaurants in hospital for staff and visitors, but my favorite was cafeteria on third floor which had good food at a decent price and was very delicious. Overall my both experience at these facilities was good and treatment to patients is handled with loving care and although we live in an era where people have lost faith in medical field due to COVID pandemic and many mistakes you can look forward to getting proper profesional care at these facilities.

Friendly knowledge staff make this the place for men to come to get treatment that is specific to…read morethe male body. Whether that he hair loss,weight loss, low testosterone, or ED issues. I came for weight issues and couldn't be happier. Thanks NuMale for my Nu look!!!

NuMale in Charlotte has been great from the very beginning. The staff has made some potentially…read moreuncomfortable discussions very easy and simple. If you are considering this type of treatment, I would highly recommend visiting this clinic.

Im always in and out in a jiffy. The doctor was very considerate and polite. She was also very…read morecareful and attentive to my condition and the medicine to prescribe. Thanks One Spot for making me feel listened to and valued.

We were visiting family in Charlotte, spent the week helping them move to a new apartment…read more Everything was fine until the last load when I shifted something in my back muscles started screaming. Figured it would just take a couple days of rest, ibuprofen, etc. so just took it easy the rest of the weekend. Woke up on the third morning and it was still hurting pretty severely. Went to OneSpotMD urgent care and had a fantastic experience. Staff was very efficient, the place was clean, I got into the exam area almost immediately, the doctor was professional. They gave me a shot of anti-inflammatories for my back as well as prescription for muscle relaxers, etc. All in all, I was out the door in 30 minutes. Could not have been happier.

Avoid at all costs, they have double charged me for the same services, promising they will return…read morethe first charge within 5 business days, 3 weeks later, and numerous attempts to contact their billing department, my calls are going to voice mail. They have also cancelled my first appointment after I was waiting at the reception for 1 hour. I am going to give them the benefit of the doubt and blame incompetence rather than willing to scam people deliberately but still I am sure you have better things to do rather than chasing some billing department every day to try and get your $500 back...

Poorly ran medical clinic. Offices are dirty. Staff unprofessional. Care quality poor. They only…read morewant to bill your insurance. I would never recommend this medical clinic! Third world service.

I am writing my experience regarding Atrium Health on Yelp since Atrium cannot return my phone…read morecalls or respond to the complaint I wrote on 10/24 on their website. In addition, I hope this will help someone when choosing health care for a loved one or themselves. According to Caregiver.org 34.2 million Americans have provided unpaid care to adult age 50 or older. I was one of those caregivers until October 18th of this year. The gentlemen I was caring for transitioned to independent living and during that time I reached out to his care team at Atrium with a few issues that needed to be addressed before the gentlemen transitioned. My concerns were pertaining to diet, mental capacities and safety. It was a few simple questions and it turned out to be a nightmare dealing with the staff. Below was my experience following which started 9/26 and today is 12/2. I still have not heard back from anyone. Below is my letter I sent on 10/24 to their compliance department via website. I am the caregiver & health care proxy for a patient at Elizabeth Family Medicine. He had a visit on 9/23/19, to meet Dr. Goyal's replacement and check-in. I thought this would be a great time to address his transition to living alone, as well as a few concerns I had about his safety and diet. I typed my concerns in an email since I could not attend the visit. I called the office on 9/26 and asked for an email address of someone on his care team. This turned into a 20-minute power struggle I typed my concerns in an email since I could not attend the visit. I called the office on 9/26 and asked for an email address of someone on his care team. This turned into a 20-minute power struggle with Robin (refused to give last name) the person that answered the phone. She made it very clear; I could drop it off, mail it in, leave a message or login-in to client's health chart with Atrium regarding his health issues, but I could not email it. I even tried to explain that I was a member of the patience's team and that I was asking for an email address, so we could work together. As I explained to her; it was too late to mail since the appointment was Monday, I could not leave work to drop it off, the letter was too long for a message and I did not want to use the online chart because there was sensitive information in there. He is 88 and I am concerned about Dementia. He deserves respect and dignity. Finally, I asked to speak with a supervisor. I spoke with Marisol Brown and she seem to understand my dilemma and was able to assist me. I emailed her my concerns and she passed them on. She is totally a team player. So, the patient's appointment came and went, and I have yet to hear back from anyone. Today is 10/24. Five days shy of a month since the client's visit. I have called several times since trying to get a response and each time a telephone girl (a professional sees thing through) assures me someone will return my call, and no one does. The policy manual for Atrium under Patient Care and Privacy states, "Patients are entitled to prompt and courteous responses to their requests and to their need for treatment and services." I don't believe this experience has been prompt, courteous or even helpful. This experience has been stressful. As I stated earlier it is 12/2 and I have not heard back from one of the hundreds of people they employ. I am one person. They have a team of people at their disposal and a compliance department, but no one could return a call. -- l

I love Dr. Kenning but me having to jump through hoops when I need to speak with her is ridiculous…read more I love her but every time I need my prescriptions refilled it doesn't happen for 2 weeks. Signs all over the office that say call 7 days out for refills and not ONCE have I actually received them in 7 days. It takes multiple calls to people who state it's going out in an urgent message but I never hear back from anyone and have to keep calling. They even "lost" a prescription and tried to argue with me that she never prescribed it, this is after her prescribing it for 6 MONTHS. I'm beyond tired of this and want to find a new practice after constantly dealing with it. Why not be like every other office so that when you call in you leave a message for the Drs nurse instead of calling and getting people in a call center that aren't onsite just sending the nurse emails? Get your process organized as I see I'm not the only one who experiences this!

Literally a godsend of a place where angels work. People coming to work and getting screamed at by…read moreprotestors and still showing up is such a big deal. Also huge shout out to C4C for helping make sure everyone gets to their appointments safely. The care is outstanding and the quality is just the same. Could not recommend a safer place.

So I went to the Charlotte location and it was a clean environment everyone was friendly and made…read moreme feel very comfortable

I try to avoid Hospitals if possible but sometimes, you don't have an option. Over the last year,…read moremy wife and I have both had occasion to use this hospital and I was very impressed both times. My case was a routine colonoscopy that turned into any but routine. Had the initial procedure done at Novant North in Huntersville and initially everything was unremarkable. 10 days later I developed GI hemorrhaging and first I was taken to Novant Huntersville and then transferred to Presbyterian Medical Center when I was admitted to the CCU. Spent 2 1/2 days and ended up with 3 IV 's of whole blood, 6 liters of saline and a host of other injections to stabilize my body. For the first 24 hours I had constant care and vitals taken every hour. Next day was better but while the frequency diminished, I was still got regular tests. In the course, I was visited by physicians from my Gastroenterologist office on a regular basis. The wanted to keep me another 24 hours but since I live close to Novant North and my signs had stabilized, I was able to talk them into releasing me the evening of the third day. My wife's Gastroenterologist wanted her to have an Ultrasound of the liver as a preventative diagnostic tool. Her appointment was at 12:30 and we needed to be there 15 minutes early. I dropped her off at noon and she walked in while I parked the car. Walked into the main lobby and took a seat and waited. She walked out at 12;25, 5 minutes prior to her scheduled time. Stopped for lunch but by the time we got home, the radiologist; had already read the scans and results were sent to her and to the Doctor who had requested the tests. Very impressed with the level of service and efficiency.

2nd worst experience of my life - cruel, nasty, uncaring people who didn't even plug in my…read morenecessary saline solution -- even after i showed a nurse it wasn't plugged in. she said she was getting off duty and would alert the nurse's station outside my door (she didn't). the mentally challenged woman (i'm being kind here) brought my meal and put it on a high shelf across the room (so no, i had nothing to eat when there - not that i'd want to consume any crap coming out of their kitchen). one compliment -- as awrful as they are and are well known to be, they aren't quite as awful as atrium cms uptown -- oh god. . . . they have some "deal" with medic who insisted i be taken there after a recent fall on our hard wood floors hitting my head. they treated me like a criminal and their records of my condition & how they treated me are tota.l lies!!!! i have called medicare to warn them of what will be b.s., lying, false charges. i've re-checked their records numerous times -- all lies!!!!!

The quality of care was easily the worst of any hospital ive been to between here and Chicago in…read moreall 50 of my years. This experience was necessary because of an i jury i sustained that a corporation agreed to settle with me. Of the 4 hospitals involved, Atrium is the only one who flat out refused to generate a bill. This is not even money that goes to me. It was to go to them. They waived any chance they had to show any owed amount and preferred to simply wait until "they feel like it". At that time they feel that they shoukd be entirled to then harass me to collect. Atrium has another thing coming after they finally do generate the bill and this claim has ling been settled. FAAFO atrium ;)

I just found out that atrium health instructed all of their employees that if ice comes for a…read morepatient the employee should just stand back. That's not very good patient care it seems to me. I'm very fortunate. I don't have to use atrium health.

Meghan B. was my therapist and she was excellent. She kept the appointments challenging and…read moreinteresting by varying the exercises, movements and therapies used to treat my chronic pain and loss of range of motion. She's a very caring and competent healer.

I had one visit, my review has nothing to do with the therapist. She was great. My issue is the…read morefacility overcharging customers with benefits. This center tried to charge my insurance $650 for the initial visit. My insurance only allowed them to charge me $270ish dollars. When I called my insurance they said it was the highest cost they have ever seen. I'm just recommending shop around prior to coming here.