(2/16/22) I was moved from L Tach yesterday afternoon to this faculty two floors down. Everyone was…read morefriendly. My nurses Michael and Kris got me settled in. I actually had fun with my night shift nurse, Cheryl. I had to sign some paperwork and answer questions about my health & lifestyle. It was 00:30 before we finished. I wasn't very happy with them wanting to ultrasound me every time I urinated. But that was less painful than the blood draw that Cheryl attempted at 05:00. She tried two times, once in my arm and once in my hand. She was unsuccessful both times and I was crying after the hand stick. I was very unhappy to learn that they draw blood every Monday. Just what I needed, get woken up early to be in pain & cry. Atrium is nearly becoming a place that I never want to visit again. But I have to be open minded. I've been having a great time with my physical therapists and occupational therapists. They push you hard but they know what you are able to accomplish. I came here three days ago and I'm already up and walking with the aid of a walker. I can also propel myself around in a wheelchair! I was able to take a shower yesterday, the first time in over two months. I'm also way ahead of the goal that I set for myself. I wanted to walk to the gym. Yesterday I walked to the gym and back. Time to set a new goal. The wound care team has been using electro-therapy and a saline wound wash. The wound wash is a futuristic looking pistol that washes a wound with saline. It also sucks up the dead tissue at the same time.

Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

I added this business over two months ago. I have been putting this writing off…read more So I will start now... They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father. During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually. My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell. You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.

Please Read: My elderly mom is at this facility, and the top administrators are terrible. They…read morerefuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

The staff is what makes it so special here! The administrative team is top notch. Always looking…read morefor ways to improve the quality of care for Residents that live at Mecklenburg health and rehabilitation and for future residents is always their goal.

I came in with a wheelchair and a diagnosis that's I would probably not walk again…read more With their help and a lot of hard work I am walking again. I have been in some of the best rehab hospitals in the North east and did not get the care, compassion and dedication that I got at Lake Norman Rehab. I could not recommend them enough. Thank you Everyone at lake Norman Rehab.

The ONLY place in LKN I would recommend for any kind of physical therapy or rehab. Clean and…read moremordern facility, SUPER friendly staff from the second you walk in, late hours, and operates as an outpatient service through the hospital. I have been going here for a few weeks after knee surgery, and I never dread my appointments. These people are fantastic. I usually have my sessions with Courtney or Robin, but have met many others that work here and they're all extremely knowledgable and nice. They serve children, adults and the elderly with everything from bands, weights, treadmills, technology, massage and a pool. Thank you LNMRC!

Great job with taking care of the patients despite Covid. This facility has been around for a…read morewhile and has always provided great care. I recommended this place to several friends and family members and all had a good experience.

If I could leave negative stars I would. I was transferred here after a hospital stay. This place…read moreis terrible. The staff could care less. The residents are not cared for, like at all. I asked for my nausea medication and the OT guy told me the NP would be with me in "one minute to three hours." What a joke! The bathrooms are shared. Who wants to share a damn bathroom? The floors are FILTHY in the whole place. You hear residents yelling in the halls all hours of the night asking for help. I was FORCED to get up and do PT even though I was in unbearable pain. I asked for pain medication, none was provided. I left on my own after one day there. NEVER place your loved ones in this facility.

We are thankful for the combined therapies at Newport Academy. Individual, family and groups. Our…read morefamily wanted a "Voluntary" treatment program to help our son better understand his current choices and the weight of their consequences. He was a resident there for over 100 days and I would be untruthful to say that he enjoyed every minute, but he embraced the programs offerings and is now better equipped with tools, skills and resources that will hopefully lead to a more positive outlook on life, truly know he never has to go it alone, and to believe in himself. Although we would have liked to have had a little more reports and updates on his personal progress along the way, we knew, as with any residential type program, parents should advocate as often as they can for their child, and were always respectfully provided answers to any inquiries on any day or night and at any time by any staff member we contacted. We had a long but mostly positive experience with the program and its staff members and our son feels he has many mentors and lifelong friendships. We are all still working on our individual needs to repair our family, but we know that Newport has made a difference in how we identify our problem areas, develop our solutions and treat each other with respect as we navigate through the process of change.

My stay at Newport Academy in North Carolina was abusive, unsafe, and left me with severe trauma. I…read morewas only 13 years old when I entered, hoping for real help with depression, and being on the autism spectrum. Instead of receiving care, I suffered neglect, discrimination, and violence during my time there. One of the most terrifying experiences was being physically attacked by another resident. I was injured, but staff minimized what happened, failed to take my safety seriously, and allowed threats and harassment to continue. The environment felt unsafe every single day, and staff were untrained and unprepared to handle serious issues between residents. I now have lifelong disabilities from the injuries as well from the neglect, and have been hospitalized many times after Newport for my PHYSICAL health. Medical neglect was also a constant problem. My basic needs--including food and proper medical care--were ignored or withheld. I was often left feeling weak, unsafe, and scared. Rather than being a supportive environment, Newport was a place where my physical health declined rapidly. On top of that, I faced discrimination and was pressured not to tell my mom or anybody the truth about what was happening inside the program. The facility's focus seemed to be on control and image, not on genuine healing or support. Families deserve to know the truth: Newport Academy is not a safe or healing environment for teenagers. It worsened my mental health, left me with lasting trauma, and caused severe harm. No child should ever go through what I experienced there.

First time coming here for the Rehab side. Smooth and easy check in. Receptionist was friendly and…read moreefficient. The PT is saw was very nice, efficient and listened to all my concerns. Clean facility with plenty of parking in the front.

first time here to see my new dietician. She gave me the best advice as it related to my journey to…read moreweight loss. She was not judgmental at all and was very happy at my strides and goals I've accomplished this far. waiting to see my results from her advice in a couple of months.

My grandmother came here after being discharged from the hospital to recover and regain mobility…read moreafter her injuries. Unfortunately, the quality of care she received was unacceptable. The facility was consistently short-staffed, with unsafe patient-to-staff ratios, and her call bell was rarely answered. She was left sitting in urine for extended periods, which led to an infection and ultimately required her to be readmitted to the hospital in worse condition than when she was discharged. I would never trust this facility with a family member again. As someone who works in healthcare, I know how important basic care is--answering a call light and assisting a patient to the bathroom should be a priority. If a facility cannot safely staff its patients, it should not be operating at full capacity.

This is the worst skilled nursing facility and would never recommend this facility to anyone! Care…read morewas nonexistent. My mother developed an infection and fever due to lack of car and had to be transported back to the hospital. The room was disgusting, not clean, and very old. The food was not edible. They should not be in operation based on this experience.

Returned back to this location for more follow-up PT. Everything is the same, Rhonda, the…read morereceptionist is still there and very friendly as always. My PT Dr. Is still here and treating me. She is still very wonderful and listening to any and every concern I have. I don't mind being returned to this location and happy with their care.

Beautiful complex. Wonderful people and great location. This will be a sure consideration for my…read moremother in law.

From the owner: The Barclay at SouthPark is a premier senior living community in Charlotte, North Carolina,…read moreoffering elegant Independent Living apartments, distinctive dining, wellness programs and concierge services. Residents enjoy a vibrant lifestyle focused on whole-person wellness. Briar Creek Health Center, located on-site, provides a full continuum of care, including Assisted Living, Memory Support, Skilled Nursing and Rehabilitation, ensuring comfort, security and peace of mind.