Love this practice! It is super quick to get an appointment. The girls in the front are all kind…read moreand courteous. Dr. File is awesome! He listens and meets your health needs. Too many doctors are aloof and all knowing, luckily Dr. File isn't one of them.

I absolutely love this location. They take really good care of you. Get you really quickly and they…read moredo their best to treat you the most economical way possible. They listen very well and communication with the staff is very easy.

Dr DeRosa is a thoughtful doctor, he listens and is not too agressive with medicine. He doesn't…read moreprescribe uneccesary meds and is great. I also don't have to wait much to see him. I am never stuck in the waiting room and his nurse is a seriously sweet person who remembers you and is just wonderful.

My doctor is very good. BUT the practice is managed very poorly, dangerously in my opinion…read more Messages to your doctor are read by / replied to by various office staff. I've had two significant issues with communications to my doctor. My most recent experience was that the office staff did not know my doctor had changed my medication and didn't convey that to me when I reached then (a day after the new medication was sent to the pharmacy). Two different office staff were contentious about having the nurse call me back. I insisted. When we spoke I discovered that my doctor had changed my medication. The people reading and answering the emails on MyChart had no clue what my doctor had done or either they neglected to let me know of the changed medication. In addition, they created a post dated email chain to cover their oversight. Any of these is unacceptable if you are to believe you're communicating with and being cared for by your doctor or their nurse. Practice management at Coventry Primary Care RISKS patients' health, IMHO. My doctor is great.., BUT if you want to be assured that the intended doctor or nurse received your communication, in my experience, it must be by US mail since it"s unlawful to open mail addressed to someone else. Using MyChart, there is no telling who reads the email you think you're sending to your doctor or whether the message you needed to get to them was ever delivered. Oh, and there is no calling the practice directly. All calls are routed through an offshore call center that you must go through and they determine whether or not you can talk to someone in the practice. Again, only my experience, my opinion. But based on two significant issues revolving around poor and inaccurate communication, I would look elsewhere for a doctor.

Dr. Reed Mathias has been my personal physician for over ten years. In addition, my parents,…read morein-laws and my wife are all his patients. We are transitioning my oldest sons over from pediatrician to Covenant Primary Care this year. Needless to say, we are happy with the healthcare provided by Covenant Internal Medicine. Dr. Mathias takes a genuine interest in the patient as a person and builds a relationship with his patients and not just treating their health symptoms in an impersonal manner. He is a good man of strong Christian faith. I have found him to be confidential, caring and easy to talk with or even pray with if needed. We could not be more pleased with our physicians and staff at Covenant Internal Medicine.

The office staff is incompetent. Went in for lab work this morning. They would only do a…read moreurinalysis even though the appointment was for a recheck of A1C. I have contacted my PA to complain. Said insurance may not pay if I did blood work a day in advance of the appointment to meet with my doctor. It would have been nice if someone would have called me so I could have only driven to the office one time. Why did they even book the appointment if that was true. Total incompetence!!

I give them 5 starts cuz I love my doctor, Michael. This practice went through a change in doctors…read moreand the current regime is much more through than the previous one. Only time in my life that I actually enjoy doctor visits.

I'm prescribed Prolia for osteoporosis. "Only the pharmacist gives injections" which puts it under…read morepharmacy benefit which is NOT covered and makes my cost $1100. If there was a medical professional to give the shot it would be $350. We're going to have to find another physician for care.

Terrible service, glitchy systems, app lockouts constantly changing password, every phone call to…read morethem ends up a complaint. Hands down WORST Customer service I've ever encountered. I had the displeasure of speaking to Lori she would not let me answer the questions she asked before directing me to do something else. Supervisor was not much more helpful ive gone in circles with these people for a year too long. Use your local pharmacy they deliver too. This place is awful!

Dr.Jason Coben is a wonderful doctor he will sit down and listen to you if you got a problem he is…read morea very caring doctor that really cares about his patients I would recommend him to anybody he is and amazing doctor I've been with him for several years plus his assistant Alissa is amazing to I really love this office

Dr. Coben rocks! This is one doctor that takes his time with you and....he listens to you! He'll…read morealso answer all your questions and then says "is there anything else I can help you with?" That is a remarkable doctor in todays world. I highly recommend Dr. Jason Coben for a family practitioner!

This is by far the worst experience I've ever had at an Urgent Care…read more The check in process was efficient they did a great job. The initial nurse I saw was also great, but that Nurse Practitioner or PA whatever she is, Stacy Fender...never again. I tripped on the lip of our garage and twisted my ankle and cut up my knee. This woman acted like she couldn't touch me and wasn't listening to what I was saying. I just wanted to make sure nothing was broke on my foot because the swelling and pain was intense but no bruising and my main point to her...this foot had just recovered from a previous injury, which was like explaining it in a foreign language to her, she didn't get it. Next thing I know, the nurse is bringing me a cup for a urinalysis??? I ask why she says Stacy ordered it...I said for an Xray? Poor nurse she said she just follows orders. Thankfully nothing was broke and when it came time to look at my knee, this chick looked from afar and didn't even bother to redress it but had the nurse come back in, who did an amazing job. I asked Stacy why I had to pee in a cup for an Xray and she got all squirrly and said "it must have been a mistake" yeah your mistake, thank you for PROFILING me so blatantly. Then she had the nerve to say she would remove it so I don't have to pay for it but my urine was clean...UM YEAH I KNOW! I will never return there and possibly no Prisma, I'll just head to my regular doctor! What a shame!!

i received great care but was completely blown away by my bill! I was charged almost $400 for a 20…read moreminute visit that consisted of vitals, seeing a PA and getting a Covid and Flu test, that was it!! I did not get any medication or any further treatment! I'm shocked at those charges!