The wait time was acceptable, but they could make their "Check In" sign clearer. I had a…read morereservation but was still told to check in although the sign at the Check In station said I could check in using the link that was sent to my phone. The counter rep used a rude tone when telling me to check in. Please fix the sign to help avoid confusion. Note, the store was pretty empty and some of the older folks were slow with checking in on the kiosk. No one stood by to assist. They just used the downtime to play on their phones.

Awesome!!! I don't give reviews however today I had told. My rep Felicia was very helpful and…read moreprovided excellent service. She replaced my router with ease and even gave discount on future bills.

Very difficult to get a straight answer out of Verizon Fios. They keep discontinuing their plans…read more What are the new plans? What is the pricing? You can only find out these things if you're a new customer getting a promotional offer. Otherwise its all a secret. The only guarantee is that there will be a hefty price increase. Also, be warned. If your signal goes out, if your internet stops working, you will NEVER get a credit. I don't care how many times you call about the outage, or how long the outage lasts, they will somehow have no record that you ever called. They will pretend there was no outage in your area. Also, their internet often goes out at night. Midnight, 1am, 2am, 3am is NOT a good time for Fios internet. It stops working for no reason. And it stays off for hours at a time.

The Greek God Fios is a Myth ! ;-)…read more I was entirely unable to attain an address online for the their "Only Call Center" in the entire U.S. (Wow) This review is about my experience with Call or Ordering Center. I spoke to their sales people. No names included here. I only wanted WIFI they talked me into getting TV package I did not want with a Channel line up I did not want, Otherwise, I would pay more for slower WIFI. They wanted to charge me, listen to this, @$300!!! in fees over 3 moths before I finally paid my actual monthly rate. RCN offered be lightening fast internet that practically shoots fire etc. ;-) with no installation etc. fees. No more then the price listed! I have done this before ;) And 3 years of no big price hikes! Verizon FiOS wants customers to negotiate a bargain at the end of each agreement~ Huh ? I kid you Not! Othwerwise big price hikes! Verizon Fios Call center kept me on the phone for 40 minutes trying to cancel my order! I still have to call them today to make sure my order was actually processed. FIOS call center kept trying to negotiate to prevent me from leaving. I felt sincerely harassed and I am Not one to complain easy in this regard, The regular employees were afraid to handle a cancelled order. I was automatically directed to a supervisor who offered a reasonable package... Here's the catch...I had to accept it right there and then because she was a supervisor etc. or I would lose the deal. Every deal is handled this way. OMG ! THIS WAS SAME EXPERIENCE I HAD WHEN I TRIED TO GET A WIRELESS I-PHONE AND THEY DO NOT OFFER UNLIMITED ETC. They tried to talk me into spending more then I needed to spend and hit me with so many fees. T-MOBILE has been very good to me and my service is not better or worse then Verizon wireless was! Only reason why VERIZON is doing to so well is Because customers tend to care more about bogus consumer reports & rating etc. then actual facts. Next...RCN is giving me a duo bandwidth modem and speeds approaching 110 mbs. Now my wifi will shoot fire out of me ears & arse simultaneously ..Right at FIOS the God of Myth! PS: get what you need Not what "THEY" tell you to get! $$$$ One of my teens said to me "Dude, I game on line etc, you don't need Upload speed of 50 mbs! I only use 1 or 2" Sincerely Chris

My Samsung 65" frame tv wouldn't come on. After an hour on…read morethe phone with Samsung tech support, and little to show for it I called Smart TV repair. Fifteen minutes later Rashad had me back up and running. He's amazing!

My 6-year-old TV suddenly stopped turning on, and when I called Best Buy, they wanted $150 just to…read morediagnose the issue. Then Rashad came along like an angel. I reached out to him, and within two days he traveled all the way from NJ to NY and fixed my TV in just a few hours. He is professional, extremely knowledgeable, and trustworthy. I'm so grateful I found him, he saved us $2,000 and is now my go-to for any future repairs. Recommend 10000/10

Cannot recommend Anthony enough. He has a great eye for placements and is meticulous (and very…read moreclean!). He was able to hang two televisions within 24 hours of reaching out and he did a fabulous job. He's also just a really nice human. Highly recommend.

Anthony is a thief. He quoted me $1500 but the job cost $2600. He did not center the TV properly…read more It's 5.5" off center. Plus the TVs are too high. They should be eye-level. I know this, bc we had to hire a different contractor to fix his shoddy work. And, his spackle/patch work is awful. He also left magic marker on our wall because he put the outlet in the wrong spot. He must have a lot of friends who are willing to write false reviews because he is not competent. Run, don't walk from this guy!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Another 5 star review for Nelson. Nelson came on-time first for the estimate and then the work…read more He was able to reuse my existing cables and installed a new 4 camera system along with helping me get the software setup on my TV, IPhones, and IPads. Nelson is just a really great guy to hang around with and he really knows his security and gives you a good value and some honest tips on what he recommends.

I had an amazing experience with Precise security. Nelson was extremely knowledgeable and took the…read moretime to teach me how to use all the smart devices in my home. He also got all my cameras working and hooked them up to my phone. Very respectful and patient. Thank you Nelson

Terrible expensive service aside... this was my in store experience…read more Employee: sign this Me: what is this Employee: a receipt *blank face* Me: *dead stare* Employee: a receipt saying you returned the equipment At that point I already read it... but y'all just ask people to put their signature on stuff without explaining what it is?!? And be mad at when you need to work ?! I'm so happy I was returning my equipment and don't have to deal with h spectrum in any capacity every again.

Small business not your average spectrum!! Ghetto area (so…read morebeware stay Alert) Except a line and lack of employees (due to Covid-19)

We have had nothing but success and reliability with them for many years. If you are looking for a…read morereliable low voltage contractor, you have found the right place. Bob

From the owner: New York Network Cabling and Fiber Optic offers data & voice cabling and network services for…read morecommercial and industrial customers throughout NY, NJ, & CT.(Sorry No Residential.) Our telecommunications and wiring services include, Cat5-Cat5e-Cat6 Cable Installation Fiber Optic Cabling, Termination, and Testing Business Telephone Systems - VOIP (Voice Over IP) Commercial Wireless Network Solutions - Point to Point Wireless Server Room Projects- Build, Clean Up, Relocate, etc Security- IP Cameras, CCTV, Video Surveillance Dmarc Extensions - Cut Overs - Technicians Available New York Network Cabling and Fiber Optic offers telecommunications services in New York and New Jersey including Manhattan, Brooklyn,Bronx, New York City, Buffalo, Rochester, Yonkers, New Rochelle, Mount Vernon, Newark, Jersey City, Elizabeth, Staten Island and surrounding areas.