I'm still getting notices of refund checks I'm supposed to receive and I never did receive the…read morecustomer gift certificate I was to have received to pay back my bank $10 stop check payment. An utterly useless organization.

cannot get calls returned. if you have trouble with safe drive set up you're told the only thing…read morethey can do is drop you from the program. tech is offsite and that's not their program to support. agent says text him. all you get is a flurry of texts back saying agent response varies. so maybe he reads and answers text and maybe not.

Is your best friend when trying to get your business but after that, NEVER responds to emails…read more Guess he's too important. Zero customer service or acknowledgement from him. Not just to me, but my family and cousin when he was with him. Took over a year to get a house claim from weather damage put through and that was because of me. 14 MONTHS! Literally sent emails asking why there is NEVER a response. There was NO RESPONSE. Ghost town. There is a person working in that office doing all the work and she is AWESOME! Other than that, not happy at all. Zero responses and said I would be covered with a certain house coverage, which wasn't the case when something happened.

Awesome company. State farm always has my back and having an agent that cares means is something…read moreeveryone should have. Sam's always a call or text away and is very helpful with me! Amazing company to work with for your insurance needs.

James Henry is an insurance agent who truly cares. I'm not going to waste your time. I'll tell…read moreyou facts. This man always answers the phone. His prices cannot be beat, even by military exclusive companies like USAA. James Henry has been my insurance agent for 7 years and has become like a family member I never met. Jimmy was there when I was a single man barely scraping by with liability insurance. He was there when I bought my house. He gave advice when I was getting my finances together beforeI got married. He even once politely advised me not to put my girlfriend on my insurance policy before I married her. Jimmy has always been there for me. Once I left for a slightly cheaper price, Jimmy understood. It was disastrous and Jimmy was genuinely happy to serve when I came back embarrassed. This is a great guy and a better agent.

Lonna is the best! She made the process so easy and is so knowledgeable. Instead of all the work…read moretrying to shop around she was able to find us the best insurer and the best part is that you pay the same price as if you found the quote yourself. Will be a long time customer going forward and recommend to anyone who mentions they need to switch. My parents have used JL Jones for years and I finally remembered they told me about them when my insurance skyrocketed and am so glad I called.

From the owner: If you’re looking for a better insurance experience, you’ll love doing business with us!…read more Being an independent agency means we shop and compare numerous insurance options on your behalf to find the best combination of cost and coverage. And the best part – you won’t pay more for our service. In fact, you’ll likely save money, as we can often provide a better value than you might find elsewhere. In the end you get the benefit of competitive pricing, comprehensive coverage, and a personal advocate.

I filed a roof claim with State Farm a year ago. State Farm did not find the match for the shingles…read moreand sent me the letter that the new shingles will eventually fade away and will match the existing color. The existing shingles color are light gray and the shingle samples provided by State Farm for the repair are close to black color. Despite the manufacturer's emails stating that their shingles will not match in color over time, I ended up with patched roof with different colors. I reached out to Mark for help on a few occasions and he was included in all the emails with State Farm after we requested only written communication. Mark and his agency did not help us at all with this situation. I wish I could include the pictures, so you all could see how ridiculous this is. Keep away from State Farm and this agency!

What a great insurance agent! I'm constantly impressed by the attention to detail, follow through,…read moreand general customer service of Mark Krueger and his staff. If you are looking for car insurance, home insurance, life insurance, etc., I would highly recommend this office. It feels like a small town business where the employees actually like to do a great job and take care of you.

What a great insurance agent! Alicja was able to review my policy and found a couple of gaps where…read moreI would have been at risk if I had an accident. She even save me $400 on my policy! Highest recommendation for her!

From the owner: Looking for reliable insurance options? At Impressive Insurance Agency LLC, Alicja Swierczek is…read moreyour go-to independent insurance broker, offering personalized service and expert guidance. Whether you need home, auto, life, or commercial insurance, she works with multiple trusted carriers to find the best coverage at the best rates. Protect what matters most with insurance solutions tailored to your needs. Contact Alicja today for a quote and experience service that puts you first.

I have had Accurate insurance since I was 16,years old, in every area I've lived, that is one of my…read moreboxes I check when moving! I have always been very satisfied, including your Elgin office! The associates listed to your needs, trouble shoot with you and make the experience a positive one! I have more than one policy with you, vehicle, Motorcycle, and spring, picking up a third for a recreational motor vehicle! 5 stars for SURE!! Thank you

Been a customer for over 3 yrs and only thing keeps me coming besides the low rates is Nancy who…read morealways is willing to go above and beyond.