Ted is our State Farm agent and he's a pleasure to work with. Ted listened to our concerns and then…read moreoffered great suggestions. He's not pushy, he will consult if asked to but not pressure. He has decades of experience and knows the insurance business and our area very well. He showed us ways to save money and that allowed us to get protection that better suited our needs.

At first I was very pleased with State Farm. I switched from American Family and my rates were cut…read moreto 1/3! Then i got a call from Ted telling me I needed to schedule an appointment to speak with him about my policy. It ended up being an hour long aggressive sales tactic to sell me on every service they offer. After that, my rates started climbing from $50-$80/mo. In just a few months. He claimed it was due to inflation, but I ended up switching to a different agent and I have better coverage for less. I let all that go but recently I got a call from my mortgage company. They called Ted's office (my info hadn't updated to the new agent for homeowners) and were told that I dropped my homeowners insurance. I have the same policy number, just a different agent. I know for certain they can see that I am still with them. It was very unprofessional. So glad Ted isn't my agent any more. My advice is find another agent if you go with State Farm.

I like that Mark is willing to take into account that I can't be spending a fortune on car…read moreinsurance but isn't willing to rob me to be a safe driver. I have excellent comprehensive insurance to keep me safe, happy, and to fit my personal needs. I'm a defensive driver and Drivewise is a wonderful tool to save too. Just be a safe driver and it really pays to do exactly that. But you need an agent to do that not a computer. Mark isn't here to raise my rates to line his pockets out of greed like my previous insurance company Progressive did. Go directly to him, he is trust worthy and worth having a real agent not some computer AI. Don't be sold on flashy misleading ads like I was with Progressive, they lied to me and robbed me. They literally put me in collections illegally and raised my rates six times for absolutely no reason in the 7 yrs I was with them. Mark told me the truth that they are a high risk insurer and they robbed me. He showed me the truth and got me an even better insurance coverage then they ever offered me in the 7 yrs I was with them. The difference is clear and Mark has made me extremely happy! You won't be disappointment, your in safe hands with him and his team. Check him out I highly recommend him.

Over the past 3 weeks, Mark and his team have gone above and beyond my expectations. My vehicle was…read moreinvolved in a minor accident in Chicago the Friday before Christmas. The tow truck company dispatched by Allstate Roadside impounded my vehicle instead of towing it to a body shop. Another tow truck company then demanded thousands of dollars for the vehicle to be released. Mark worked on a daily basis with the various Allstate departments to get a resolution where the vehicle was recovered with no cost to me. While I'm sure Mark was busy with other customers, I always felt like he was in contact with me, either through email, text or phone. This level of service has become less common after the pandemic and is a differentiator for me given the high cost of insurance. I appreciate Mark and his team, and cannot give enough thanks for all they have done. If you are looking for an agent you can trust, I would highly recommend Mark.

Since I started with Neis a couple of years ago, I've only had to contact them maybe 3 times. The…read morepeople I spoke to were unprofessional and and I found that I was given incorrect information at times. I just recently I called to verify that my discounts were correct since my premium went up quite a bit. A simple request that I've made of other agencies, that is normally met with "sure let me pull up your policies and I'll take a look." But at Neis, I was told to go to the website and find the info there, then was told to look at my paperwork that was sent in the mail (which I didn't get). Clearly she did not want to help me. There actually was a discount that I had not received the prior year. It's important to follow up with your agency when your premium goes up. And people do make mistakes. I asked for the manager to talk to them about this, and she said she was the manager. So I had no recourse but to put a poor review on their website. They took it off. If I had just received an, I'm so sorry and an apology for the agents behavior, I would not have written this review. I understand that Dave is very good there, so I suggest if you want to work with them, work with Dave.

We've worked with a few different small business over the last few months who have really made…read morethings simple and efficient for us, but David Albanese in particular saved us a TON of time and money with our insurance policies during our mortgage re-fi and car purchase. He came through each time we needed him, despite the odd hours of some of my requests. I was out of my depth on this stuff, and he was a great advocate/adviser. Can't recommend him highly enough to anyone looking for better coverage at a significantly lower cost, whether you're in the city or suburbs.

Bret and his team are down right some of the most customer focused people I have ever worked with…read more Our family suffered a personal loss followed by an automotive total loss. Initially when State Farm provided us with our total loss number we were beyond disappointed to think State Farm didn't care about our long term partnership and commitment to staying with State Farm since 1987 (and prior to). Bret took the time to explain and help get a person involved in reviewing our total loss claim. Bret knows that his customers are NOT just a number and shouldn't be just applied to some matrix but instead thought of as people. It may not be personal to the matrix of a computer but to Bret it personal. Thank you!!

Bret was knowledgeable, friendly, and helpful during a phone conference to review a long-time…read morepolicy holder's coverage. The policy holder's original agent in Crystal Lake, with a move into retirement, has handed over his clients to Bret's office in LITH; our phone call was our first contact with Bret. No worries; the good neighbor is still just a phone call away

Overpriced insurance with lack of experience or customer service going on here. You can go to erie…read moreinsurance and get the same coverage for half the price. Asked for my home and auto to be cancelled, and Christian decided to only cancel my auto. Was provided absolutely no proof of the cancellation or refund. Had to call corporate to cancel my home policy and get proof of the cancellation since Christian couldn't be bothered to. Complete regret working with this office from the start!

Allstate was great for me after my accident yesterday. Christian Falster took me home and arranged…read morea tow for my car that was undriva

Emillie has gone above and beyond her job description. She has patiently walked us through some…read moreinsurance questions and problems. I highly recommend her

From the owner: To properly protect our policyholders family, assets and financial future. License #: IL-1269558read more

I went in today and got a new policy. Sonia helped me out. She gave me an additional discount. She…read morewas very personable and friendly. I will definitely go back in the future. Very great first experience.

Marisol at Insure One in Crystal Lake is rocking with a 5 star rating from me! I just purchased car…read moreinsurance from her a couple of days ago and the process was much less hectic and easier than I had expected as a college student who is now on her own. Not only was she professional, courteous and knowledgeable, but went beyond the call of duty by providing me excellent service. I will be recommending her to my friends and family. I left as a happy, satisfied customer.