Not sure what Jim R's real problem was, but that was a long time ago. My experiences have always…read morebeen top notch. Very helpful on phone and in person. My dad has used Family Medical for many years and has been very happy with their service.

firstly, The manager Seemed put out that she had to speak with me. I r compression hose that are…read moretoo short. She told me they are nonrefundable and non-exchangeable. p

These folks are quick to help you with your needs, can arrange for delivery on short notice, and…read moregreat about setting up your equipment and telling you what you need to know about it. My favorite part is, they said they'd be at the house at 10am and they turned up at 10am on the dot. It's the little things that can make or break your day when you are under stress to begin with!

Before purchasing a product from them, make sure you have all manual and equipment. I am still…read morewaiting on a key for scooter bought 5/28.

My initial appointment with Complete Home Respiratory Care and mask fit follow-ups were positive…read more John and Donnie were thorough, personable, and made sure I understood my equipment before I left. Unfortunately, almost everything after that has been frustrating. The first issue was resupply. During a later call, I learned that my first shipment should have included an additional mask seal. I had already paid out of pocket for a replacement because I did not receive what I apparently should have received through insurance. When I asked CHR to correct the issue, I was told they could not because they had only billed for a 30-day supply and they "can't change the past." Then I received a surprise bill several months after my initial appointment. I initially questioned it, but corrected myself after reviewing my insurance information and realizing the balance was accurate. CHRC's payment options are to come in during business hours, mail a check, or provide card/banking information over the phone. I can't come in during business hours, my checking account does not issue paper checks, and I am not comfortable verbally giving payment information so staff can manually write it down and process it after repeated clerical and supply errors with my account. I have repeatedly said I am willing to pay, but the problem is that CHR does not offer a secure payment option that fits in my schedule. I asked for them to send a secure payment link, electronic invoice, or ACH option. Multiple staff members acknowledged that online payment would make sense, and one staff member told me the owner has heard this request before and "just won't do it." For context, there is a weekend taco cart in town that offers online payment...but CHRC won't. The next resupply became an even bigger mess. On 5/29/2026, I was told my supplies should be sent within the week. On 6/4, I learned the order apparently had not been placed. On 6/12, I was told it had finally shipped and should arrive by 6/15 or 6/16. On 6/17, after still receiving nothing, I learned the order had not actually shipped and that my resupply had been inactivated without anyone telling me. When the delayed shipment finally arrived, one month late, it was incomplete again. This was supposed to be a three-month supply, but it was missing a mask seal. I also received a text saying I was eligible for a resupply, which made no sense given that this was supposed to be my current three-month supply. When I called again, I spoke with someone in resupply who was kind and tried to help. I appreciated that. But I also learned that the notes on my account apparently characterize me as someone who "will not come in to pay," "won't pay over the phone," or simply "refuse[s] to pay." That is not accurate. I have repeatedly said I am willing to pay; CHR just has not provided a secure or practical payment method. The owner emailed me directly, I responded to that email, and he has not replied for over a week and a half. This experience has not matched the customer-service standard described on CHR's own website. A company that says it understands the unique needs of the healthcare industry should understand that patients in school, work, clinic, or hospital settings may not be able to appear in person during limited business hours just to make a payment or resolve a supply issue. A company that advertises personalized solutions should be able to offer more than conflicting shipment updates, in-person payment, mailed checks, or manually taking payment information over the phone. This has become a pattern: missing supplies, refusal to correct errors, conflicting shipment updates, inaccurate account notes, no practical payment option, and dismissive responses. Based on my experience after the initial setup, I would not recommend this company if another DME provider is available. I am seeking care elsewhere.

I have worked over a year to get proof from Medicaid that this place owes me 314.09 that I paid…read morelast year. I took the letter with the approval out there today. Their system was down. John just left me a voice voicemail and laughed, saying they were not going to give me the money they owe. This place is so crooked. Do not use them. Go somewhere else.

In 6 months they have never got an order right and getting it fixed is a constant headacheread more

The absolute worst medical supply company you could use stay away at all cost. They only care about…read moreprofit and will mess up your order multiple times and only cause you grief they do not care about the patient and have the worst customer service I've ever experienced terrible company I will never use them again and wouldn't recommend them to my worst enemy

Someone there went above and beyond this week so I wanted to give a Yelp in return…read more I went in over the weekend looking for "weed killer" to clean up the walkway along the house, as I'd seen a lot of outdoor stuff there before and didn't want to drive all the way to Lowe's. He said they didn't carry it but suggested a safer home remedy that he had used at his own home with Dawn and vinegar, set me up with the Dawn and told me what consistencies to mix and how often to treat based on his experience. He didn't try to make a big sale or send me away quickly because they didn't have what I needed and aren't that kind of store, just genuinely wanted to help. I really appreciated the advice (it totally worked by the way!!!) and wanted to applaud your store for the excellent customer service that seems to be so hard to come by these days. Thank you!

Got the text from CVS to pick up Rx. Gave birthdate to Canesha and she entered into computer. "No…read moreprescription" she said. I said wife got the text it was ready, could you look in the box for it? No response. Asked again, and she said there is none there. I asked her to physically walk the 3 steps to the box and look. She went the other way six steps, entered on another computer and she said no message was sent. I said my wife got a message from this CVS that her Rx was ready and I came out or my way to pick it up, and asked her to please look in the box of ready prescriptions. She stood still. I went down to the counter in front of the box and stood there and asked the pharmacist to look in the box for me. He assured me I could not look, and he entered in the computer, stood there. I ask him (my final time) to please look, and he did and no prescription. Now, if only Canesha had looked, the customer would have been happy. Customers count! The message wife received is still there.

My experience with this company has need so mixed as to almost be schizophrenic . Over the couple…read moreof years have been less than adequate. My experience has gone from being very helpful to accuse me of stealing..For 7 years they have been the provider for my cpap machine. They started off great, but recently, something has been terribly wrong. As a customer I have put up with bad record keeping..somehow, about 8 months ago, no one could figure out which supplies the machine I have, needed. This was the machine they sold me. NoI record of the merchandise I was sent.I was told that the woman who did that, moved and didn't write it down. Hmmm. Another time I took my machine in to have the pressure checked. The woman also checked the computer card and told me that I was having apnea and the settings needed to be changed. She was supposed to call my Dr to get that adjusted. When I checked back to find out what the outcome was, I was told that nothing was wrong with the settings..and they denied that anyone had told me this. There were times when my Dr was slow in responding and I know the slow response was understandable. There are several other ncidents, but I kept on with them until last week I was sent the wrong sizes of nasal pillows. 3 of them.2 mediums and a large..I use a small. I was in town and stopped by to see if that could be remedied. I was told that I had to bring the wrong ones back before they could give me new ones, which sounds reasonable. However, all of these pillows are not to be resold if they had been opened and used. One had, and I told the woman that...her response was that I should be able to understand why they needed the pillows back. I didn't then, and I don't now. I did tell someone that I could bring them in when I came into town the next time. (I live 15 miles away) She repeated herself about how I should understand her position..a I'm tired of trying to deal with this incompetence and bad customer service.