I met Justine Badman today in person. She is very professional and her customer service is A plus…read more She made me feel that she is trustworthy,legitimate and really cares about helping me. This is rare and valuable

Tina and her team do a great job with my income and payroll taxes. She is on top of getting them…read morecompleted early or on time like clockwork. Everything has always been correct and she even provided advice on how to save me and my business taxes.

We've been with Paychex (originally Oasis) for nearly 30 years, and it has been a slow, frustrating…read moredecline ever since Paychex took over. What used to be a supportive, reliable relationship has turned into an absolute nightmare. Customer service is almost nonexistent -- it takes multiple calls and emails just to get basic questions answered, if at all. There's no consistency, no follow-through, and zero sense of urgency. We've been passed around from rep to rep without ever getting real help. Worse, their pricing has become outrageous. Fees have ballooned, and there's no transparency in how they calculate what we owe. We strongly suspect we've been overcharged for state unemployment taxes and other employer costs, but getting a straight answer is nearly impossible. We are a small, family-run business -- the exact kind of client Paychex claims to support. But instead of helping us, they've taken advantage of our loyalty and made it clear that once you're in, they stop trying. We will be leaving Paychex as soon as our contract ends and will never return. We're actively warning other local businesses to avoid them as well. There is absolutely no benefit to working with a giant payroll provider that treats small businesses like we're disposable.

Paychex does not deserve any stars. They mislead clients with their pricing. While it may seem…read morereasonable, it comes with a lot of stress. The customer service and management are terrible--words can't express how frustrating the experience has been. You can send emails to management, but they are often away from their desks and limited to email communication. Every week, they assign a different representative to you, and it's almost impossible to get someone knowledgeable when you call. They consistently mess things up. I gave them a second chance, but the same issues persist. This has been a horrible experience, and I am taking my account to a different payroll company.

I set out to find someone to do my taxes because I was not satisfied with the business that had…read moredone them in the previous years (too busy, too big). I wanted more of a personal touch so do speak. I gave Deena a go, she was very nice on the phone and we made an appointment to go over my taxes. She lives close to me so that worked out well. She works on her own and out of her house, don't let that discourage you, it's just what I was looking for, just dealing directly with 1 person. She did our taxes, great communication along the way, and she is very knowledgeable. She took the time to explain things no one else had and took the time to do both itemized and standard so we could pick what was better for us. We truly appreciated that she took the time to do it. Professionally and securely handled all the paperwork. I will definitely keep her, and i highly recommend her.

Based on my brief, non-billable experience with Deena Stanley MBA, PLLC, I would feel comfortable…read morerecommending her services for individuals with tax related problems. Her willingness to help me through a situation pro-bono elevated my 4-star experience to a 5-star experience. I found the information for Deena Stanley MBA, PPLC while searching yelp for tax professional in my area (Tampa Bay, FL). I found Deena's email on her website and contacted her. After a few back and forth responses we established a time for phone call to discuss my needs. Our call was scheduled for 5:30 PM on a Monday evening. When I reached out for our scheduled call, I was unable to get through to Deena. However, I did receive a call from Deena around 6:15 PM, at which point we discussed my situation. Our call was disconnected during the conversation and I was unable to reach Deena again. Deena followed up with an email explaining that she had been having some issues with her cellular service (understandable), and then gave me a very detailed explanation based on her understanding of the issues I communicated. After one more email, Deena was able to help confirm a solution to my issue.