We've been with Paychex (originally Oasis) for nearly 30 years, and it has been a slow, frustrating decline ever since Paychex took over. What used to be a supportive, reliable relationship has turned into an absolute nightmare. Customer service is almost nonexistent -- it takes multiple calls and emails just to get basic questions answered, if at all. There's no consistency, no follow-through, and zero sense of urgency. We've been passed around from rep to rep without ever getting real help. Worse, their pricing has become outrageous. Fees have ballooned, and there's no transparency in how they calculate what we owe. We strongly suspect we've been overcharged for state unemployment taxes and other employer costs, but getting a straight answer is nearly impossible. We are a small, family-run business -- the exact kind of client Paychex claims to support. But instead of helping us, they've taken advantage of our loyalty and made it clear that once you're in, they stop trying. We will be leaving Paychex as soon as our contract ends and will never return. We're actively warning other local businesses to avoid them as well. There is absolutely no benefit to working with a giant payroll provider that treats small businesses like we're disposable. read more

Paychex does not deserve any stars. They mislead clients with their pricing. While it may seem reasonable, it comes with a lot of stress. The customer service and management are terrible--words can't express how frustrating the experience has been. You can send emails to management, but they are often away from their desks and limited to email communication. Every week, they assign a different representative to you, and it's almost impossible to get someone knowledgeable when you call. They consistently mess things up. I gave them a second chance, but the same issues persist. This has been a horrible experience, and I am taking my account to a different payroll company. read more

Horrible company to work with. Save yourself time, money and headaches by not doing business with them. I was referred by Tax Hive to them and have been incredibly dissapointed since. They give sales people a bad name with their slimmy sales tactics. Hidden fees everywhere, impossible to get a hold of them, and when you do, they just transfer you to someone else. Canceled my 401k after I found out I had a $1k set up fee that was never disclosed. They still owe me money from the cancelation and its been almost 2 months since the cancelation was completed. read more

This payroll company's only service is frustration. They hide their charges, tell you one thing and unless you read the volumes of documents VERY CAREFULLY you do not know they are lying to you. They make so many mistakes, over paying taxes, charging fees for which there is no explanation. My personal favorite was telling me the 401K was $50 a month, what they do not tell you is that it is $50 a month toward they payment of the $2000 start up fee. We were so fed up we moved to another company which is when i found out i had been lied to. The fees to leave were more than the value of the found. read more

This company is the worst payroll company to ever go with. If you reading this run for the hills because they will only cause you more problems. They are unprofessional and charge you for fees when you do not use their service read more

There was only one person at this branch knowledgeable enough to help us. Paychex ada a whole was a waste of my time. They made several mistakes in the filing of my taxes and the Flex software had many issues. Stay very far away from Paychex if you're a small business. They do not care about you at all. Awful to deal with and a waste of money. read more