They don't answer the phone during business hours, nor do they call back no matter how many…read morevoicemails you leave.

Hello All, I am writing this review to forewarn you about…read morethe scam (ageism) that is being ran at LensCrafters at 1000 Highland Colony Pkwy #9007 Ridgeland, MS 39157. My mother purchased two pair of glasses for $455.83 from LensCrafters on 10/03/23. She decided not to pick up the glasses and requested a refund, shortly after purchasing said glasses. She told me that some paperwork was supposedly emailed to me regarding her refund on 10/19/23. Of course, after checking my email for two weeks straight, there was no email or info regarding her refund sent to me. Now, the plot thickens yesterday 11/07/23, when she was trying to call LensCrafters online services to seek info about her refund. Finally, I asked her to let me see what was going on with this refund that she had been trying to obtain for over a month. I was able to reach a LensCrafters online representative who told me that they do not handle any in-store purchases, only online purchases. I decided than that someone had been giving her the run-a-round. So, I immediately drove to the store and was greed by Cameron F. Partee, Urgent Care Team Lead. I presented Cameron with the problem and told him that my mother has been trying to get a refund on some glasses that she purchased but never picked up. I gave him the receipt and his reply was that she was never charged for the glasses. I told him that there's the authorization # and that by Charge the balance due is $0.00, all of which lets me know that she was charged. Then this so- called Team Lead told me that she had already been issued a refund. So, I asked him to please provide me with a copy of the refund receipt. He printed out the original purchase receipt. I informed him that this was not a refund receipt. A refund receipt always has a minus sign in front of the amount to indicate that the charge is being refunded. I took time to call my mother's bank to verify that she was indeed charged, and no refund had been applied to her account. He then decided to call another LensCrafters representative in Accountant to assist him. She told him that a check had be mailed out to my mother in the amount of $455.83 on 10/09/23. She advised him to call someone else to obtain the tracking number and delivery date. So, my sister asked him to tell her since the check has not been delivered yet, to simply cancel the check and apply the refund back to her debit card, the original form of payment. According to them, they could not do that. This is when it became clear that they were not planning to refund her money, and I grew very upset that they had been giving her the run-a-round and causing her undo stress. An elderly woman on a fixed income being taken advantage of by a group of money hungry people. How many elderly people have they done this too? A company prolonging people refunds; hoping that they will forget; and keeping their money. The so-called Team Lead, Cameron finally called to ascertain the tracking info for the check. To no surprise the check had not even been mailed yet. Here it is a month later and this Team Lead refused to simply refund her money back to her debit card. Furthermore, when I asked him to speak to his manager and provide me with the phone number to LensCrafters' Corporate office, he nonchalantly said my manager is on leave of absence, and I do not know the corporate office number. I left knowing that this will have to be handled through legal means. I immediately contacted my attorney and will meet with him on Friday. But what I would like to know is how many people out there have they done this too? We must fight for our elderly people. If you have experienced anything like this, please call me @ 601-212-2194. I think it will take a clash action lawsuit to truly rectify this situation. Thank You! Kimberly Ferdinand

I've been going to Crawford eye care for a little over two years now-and I am very satisfied with…read morethe treatment I've received during every appointment. The staff is extremely friendly and the range of designer eyewear is pretty impressive. I've been able to get designer frames for a very affordable price point.

Dr Lucas is great. The staff is friendly and helpful. Beautiful facility. Top notch all the wayread more

Ladies greeted me when arrived. Waited a bit and thwn qent to exam room to wait for doc and while…read moresitting there dic came in tv screen to do exam remote. Caught me off guard since i had not been told that exams were remote. So in my opinion,pretty poor customer service. Veey little selection of synglasses so was told should just find some online from another business and given prescription to upload to aa site i could find stylish prescription glasses. They should definitely have a larger selection of sunglasses for females other rgan Rayban style since its not the 80s anymore. Costco has larger selection. Live and learn

I got my eyes examined and the service is horrible. I went to get glasses with my new prescription…read moreonly to find out the prescription is weaker than my previous prescription. I have purchased three pair of glasses now who is going to bite the cost to get my lens replaced? This is horrible.

Picked up my glasses this week and they work like a charm. Excellent facilities, great staff and…read moreDr. Dampier knows his stuff. Strongest recommendation possible. If you need top grade eye care, call them now.

Dr. Van and Dr. Dampier are the BEST! So I have struggle with keratoconus since my late 30's and I…read morehave traveled from Miami to L.A. seeking second opinions and alternative treatments. I had the Crosslink before it was FDA approved and radio wave treatment and was now seriously considering transplant. But I recently moved back to the Jackson area and had to get a new Rx on my barely working glasses so I was recommended to REC. On my first meeting with Dr. Dampier and Dr. Van they started telling e about sclera contacts and how I was an excellent candidate. I had heard this all before and had very little hope, but I now have 20/20 vision (corrected) Dr. Van made sure that my special contacts were properly fitted and Dr. Dampier came in on his day off in order to make sure that everything was done right. These doctors have literally given me a new life and new hope. I can see the details in the leaves and have my depth perception back. Many people believe that the quality of care diminishes when you move to the South. I can say that the Ridgeland Eyecare Center proves them wrong.

Fine Eyes in Ridgeland is the prime fashion eyewear boutique in Mississippi. If you want personal…read moreservice from a total expert in eye fashion, and importantly, optics, it's worth the trip from anywhere nearby. Cleve Barham (the owner) cares about how you look in your frames as well as how they fit, and he's adamant that the lenses are the highest quality available. The atmosphere is super relaxed, unintimidating, and from the moment I stepped through the door, I knew I'd made the right decision. The variety of lines carried are the best. Oh, and this store could be plopped own in NYC or LA and would fit right in.

Friendly service without a pretty decent selection/ collection. Ive been looking for the perfect…read morepair of glasses and they provided many options I never considered. The staff was really nice and helpful as well.

Shaunta is the absolute best. She is so friendly and helpful. We have been in a few times, and each…read moretime she even remembers our names! We've been to a couple of eyewear places, but we always go back to Illusion Optical. Shaunta goes out of her way to make sure that we are taken care of. I HIGHLY recommend Illusion Optical to everyone for eyewear!

Very professional and nice workers. They have a wide range of frames to choose from and they are…read morevery affordable. Their glasses come with a warranty and I had to cash in on mine.

After waiting an hour we looked at our name on the list as being #1 for 30 minutes. We were…read moreinformed they do "purchase, pick up, purchase, pick up" on the signin sheet. Prioritizing pick ups VS new purchases. Time is money they more need more hands and professionals. Only three people working and a few hiding in the back looking busy after having plenty of time to observe. On our way to Stanton.

I've used these folks for years. Great service and solid suggestions to make my vision just right…read more Easy to walk in and see a real person who knows what they're doing. Convenient location for us that makes it easy to combine with a Kroger run. Very good selection and very helpful when picking a frame style that suits me.

Great place to buy glasses! Very knowledgeable and helpful staff. Good variety of designers.read more

Driving through town on vacation. Had eye irritation and was able to get in first thing in the…read moremorning. Staff were super friendly and helpful. Minimal wait time in the waiting area and exam room. Dr Smith gave a thorough exam, answered my questions and made sure I had treatment for the rest of our trip. Would make this my regular clinic if they were closer!

Absolutely ridiculous…read more.... Dr. Whittington prescribed -2.75 power contact lenses for me to try. I asked for a sample box from their Optical Boutique and showed them the paperwork from the Dr. I was told I had to buy a full box before I could get a sample. I was willing to take one contact lens....one. Once again I was told I had to buy a box for either myself or someone else, but had to purchase a box before they would give me a sample. Absolutely ridiculous. By the way, they quoted my mom over $600 for a nice pair of glasses. I got the same pair for over $200 less online. I am willing to pay for service, but over $200?? Absolutely ridiculous.

Get your prescription elsewhere. Then, come here and get frames + lenses for as little as $95. Blue…read morelight protection is an additional $40 or so. Lots of glasses to try on and really nice staff. Glasses will be mailed to you in only a matter of a week or so. They take insurance or you can provide receipt to your insurance for reimbursement. Highly recommend!

Very helpful, knowledgeable, and professional staff. Will use this location for sunglasses and…read moreeyeglasses frames. Excellent large selection.