They don't answer the phone during business hours, nor do they call back no matter how many voicemails you leave.

Hello All, I am writing this review to forewarn you about the scam (ageism) that is being ran at LensCrafters at 1000 Highland Colony Pkwy #9007 Ridgeland, MS 39157. My mother purchased two pair of glasses for $455.83 from LensCrafters on 10/03/23. She decided not to pick up the glasses and requested a refund, shortly after purchasing said glasses. She told me that some paperwork was supposedly emailed to me regarding her refund on 10/19/23. Of course, after checking my email for two weeks straight, there was no email or info regarding her refund sent to me. Now, the plot thickens yesterday 11/07/23, when she was trying to call LensCrafters online services to seek info about her refund. Finally, I asked her to let me see what was going on with this refund that she had been trying to obtain for over a month. I was able to reach a LensCrafters online representative who told me that they do not handle any in-store purchases, only online purchases. I decided than that someone had been giving her the run-a-round. So, I immediately drove to the store and was greed by Cameron F. Partee, Urgent Care Team Lead. I presented Cameron with the problem and told him that my mother has been trying to get a refund on some glasses that she purchased but never picked up. I gave him the receipt and his reply was that she was never charged for the glasses. I told him that there's the authorization # and that by Charge the balance due is $0.00, all of which lets me know that she was charged. Then this so- called Team Lead told me that she had already been issued a refund. So, I asked him to please provide me with a copy of the refund receipt. He printed out the original purchase receipt. I informed him that this was not a refund receipt. A refund receipt always has a minus sign in front of the amount to indicate that the charge is being refunded. I took time to call my mother's bank to verify that she was indeed charged, and no refund had been applied to her account. He then decided to call another LensCrafters representative in Accountant to assist him. She told him that a check had be mailed out to my mother in the amount of $455.83 on 10/09/23. She advised him to call someone else to obtain the tracking number and delivery date. So, my sister asked him to tell her since the check has not been delivered yet, to simply cancel the check and apply the refund back to her debit card, the original form of payment. According to them, they could not do that. This is when it became clear that they were not planning to refund her money, and I grew very upset that they had been giving her the run-a-round and causing her undo stress. An elderly woman on a fixed income being taken advantage of by a group of money hungry people. How many elderly people have they done this too? A company prolonging people refunds; hoping that they will forget; and keeping their money. The so-called Team Lead, Cameron finally called to ascertain the tracking info for the check. To no surprise the check had not even been mailed yet. Here it is a month later and this Team Lead refused to simply refund her money back to her debit card. Furthermore, when I asked him to speak to his manager and provide me with the phone number to LensCrafters' Corporate office, he nonchalantly said my manager is on leave of absence, and I do not know the corporate office number. I left knowing that this will have to be handled through legal means. I immediately contacted my attorney and will meet with him on Friday. But what I would like to know is how many people out there have they done this too? We must fight for our elderly people. If you have experienced anything like this, please call me @ 601-212-2194. I think it will take a clash action lawsuit to truly rectify this situation. Thank You! Kimberly Ferdinand read more

Ripped off!!! I paid $40 extra for Blue IQ filter lenses. After doing several tests, I found there is no difference; the lenses do not have the filter. LensCrafters Manager stated that the filter was included, yet he had no ability to test the lens and prove it to me. They would not refund the extra $40 I paid! I got ripped off!!!!!! read more

I tried to make an appointment with the eye doctor. I tried to make it, but 3 weeks have gone by now, with no return phone call. I spoke to Sonny in the store. He said he would give the Dr a note on Monday. Obviously, the Dr still did not call me. I called corporate, but sadly they said, they could not do anything, as the Dr is an independent contractor. I finally found another Dr. Do not go here. It should not take a Dr to call you back, 3-4 weeks. In other states I have never had this issue. I have an appointment tomorrow, and it took one phone call, they too take my insurance!! I do not like giving them one star, they deserve NOTHING!!!! read more

TERRIBLE customer service from store rep Tiffiney Jiles (Northpark Mall - Ridgeland, MS). She tried to sell me damaged display frames and got an terrible attitude when I told her that the frames were display frames and damaged. I witnessed her go get the frames from the display counter and take them to the back and then later return to me with the new lenses in the damaged display frames. I have a picture of damaged display frames and a video recording of the incident. I asked for a refund ($740.00) and contacted corporate. We will see how they handle the situation before I proceed. I was a 15yr customer and will never shop there again. Disgraceful! read more

My husband went to Lens Crafters Ridgeland, MS two weeks before the governor issued a shelter at home. This was the second week in March. Went tback the next week to get glasses as this store no longer makes 5hemglasses on site (Something not told to us at time). The store was closed. No sign on door to indicate being closed. All other places in mall were open. Tried numerous times to contact Lens Crafters since then. Finally heard from them this past week ( now is May). Was told that since this was an in-store purchase, needed To go to the store to get glasses. Guess what, still closed and my husband has no glasses. I give this store 0 stars as a rating despite the fact that in order to post this review I had to select at least 1 star read more

Very dissatisfied. My glasses were made incorrectly according to my ophthalmologist and I was told they didn't make mistakes. Advised me to return for verification of this. Made two trips (about a 45 min drive for me) only to be told there was "no manager" working today and that I would have to make another trip. I will do this since my insurance and I paid over $750 for my glasses. Will never use them again and would definitely not refer them unless you want to be taken for a ride. read more